Rover.com | Pet SittingReviews of rover.com

I have left my fur baby with Rover sitters in the past and those were pleasant experiences. However if the last sitter was my first experience with Rover, I would never have returned to this service. As a pet owner, who cares about the well being of their fur baby, I request Rover to look into some of the folks that sign up for this as a side gig without much regard for a pet. Summary of experience: 1. When we requested to let the pet check out the backyard in our presence at drop off, the sitter politely declined the request stating family was in the backyard. This did not strike as a red flag at the time as we trusted the sitter. 2. Got an SOS in the middle of our vacation to pick up our pet, because she was sleep deprived and the dog kept barking and wouldn't sleep. Upon checking, she clarified that there was construction around her place at night and also that she has barricaded the dog. Anyone handling a dog will know that dogs have sensitive hearing and typically either let owners know or handle this better. Sitter's profile reads that the pets are allowed on furniture and bed, which does not leave room to consider, that they will be contained in any way. 3. Despite having swiftly picked up the pet with friends who were tending to family emergency at the hospital without causing any trouble and empathy for a young mother who is sleep deprived, when I enquired about corrections to the charges, and an ETA (as suggested by Rover to sort things out with the sitter vs Rover first), the sitter snapped back saying I was hassling her for $36 and it was not worth it. 4. My pet had blood in his stools after he was picked up from the sitter. It took two more bouts of lose stools before he was back to normal. Goes to show he was subject to high levels of stress and anxiety. 5. Upon leaving an honest review, she dropped a few nasties back to me. The handling has been unprofessional to say the least. I have not responded to her, since it is beyond acceptable behavior and the empathy that was extended to her was not reciprocated. @Rover.com : I have reported this per the process laid on the website which asks you to send out an email through log in -> help -> chat option. I have reported this issue in two places now. Hope Rover.com takes the necessary steps. Like I said in my email, I’m happy to share the transcript of the chat, if that helps. The sitter wrote to me that Rover hadn’t paid her for the stay at that point. I’m not interested in engaging with the sitter again. It was an unpleasant experience. I leave it to Rover teams judgement on how you want to proceed.

They are the worst. I will not use Rover again. Their pet sitters are highly inappropriate and not vetted. twice I have had horrible experiences. One sitter lost my cat and had to post notices and thank god, someone brought her to him. On a second occasion this year, I went to pick up my dog, and couldn't get a hold of the sitter and I had rescue my dog from a cage!! Never again.

Let me tell you about our experience with Krissy in Arlington, Va. Krissy house sat to watch our puppy recently. She was highly rated on Rover. We interviewed her. The first time we used hee things seeme to be fine. This last time, Krissy obviously became quite comfortable in our home. We heard from our 20+ year house cleaner that she and “a man” were in our bedroom on the day they were cleaning. This was not authorized as she had a beautiful bedroom on the main level with an en suite bath. She never told us this is what she’d be doing this in our home. We foolishly thought we trusted her. Then, we find out at the same time that my Porsche Macan was missing from my driveway. We had 3 friends tell us she was coming and going in our car for several days while “her boyfriend’s car” was sitting in my driveway. The issue here is she actually stole my vehicle. She also had to search through drawers in my home to find the key as I had the primary jet with me on our trip. Given we have another Porsche and there were 3 sets of keys in the drawer, Krissy and/or her boyfriend had to determine which key actually operated the vehicle in question. So….Krissy and/or hee “boyfriend” took my vehicle, unauthorized, off my property several times —- whether for joy ride or something else doesn’t change the situation. Krissy stole my car and admitted to taking it without permission. I have callled the police and am filing charges. Had Krissy gotten a traffic violation, with no registration in her name she could have gone to jail. The scarier part is what if Krissy had an accident and injured — or worse — herself or someone else????? Our friend, upon our request, went to the door, grabbed our dog and demanded she leave “immediately”. That turned into an hour plus ordeal. We called Rover and they did ask her to leave right away. We filed a report and received a claim number from Rover. We also demanded a full refund of our payment. Rover explained that these sitters are “independent contractors” and they’re not really liable or responsible for the sitters’ actions. Yet they would only refund the 2 days of payments that Krissy was essentially evicted from our home. We’ve even been charged for the day of discovery when Krissy was asked to leave. What a cluster/disaster —- and now we’re on our way to home to see what, if anything else, may have been stolen from our home. I will press charges on auto theft and anything else that comes up after meting with the Arlington County police tomorrow. I will also pursue Rover until they make this right for us. Like everything else in life, buyer beware. What a colossal disappointment. Rover needs to step to the plat and back the service they provide or close shop.

I enquired about boarding my dog.I was put in contact with Lauren in the West Midlands.We exchanged a few emails but decided not take up the booking. I emailed her to say we would not be booking this time and may consider her in the future. The email I received back was absolutely shocking.I was accused of trying to book without paying the service fee all I'd done was ask what's its for and do I need to pay. She then accused me of not wanting to provide necessary care for my dog.Also was accused of trying to save a few pounds.In fact I did save some money by booking with a local authorised company approx £140. If this is the type of sitter you employ I will never book with your company.

The worse customer service ever. If you have problems AFTER appropriately communicating with the sitter, good luck trying to resolve it. The sitter I had (aaliyah) was nice in the beginning but upon my return, she DID NOT care for my animals. there was no water and the water dishes were dirty. She did not clean for 3.5 days of litter. I had not one BUT TWO conversations via Facetime and home visit, and having my personal number if she was not clear, she could've asked but she never called for issues. After communicating what was not done, she became hostile, rude and was swearing and cussing at me. I didn't know she was inexperienced despite her profile (she may have lied about experience). Its been two weeks, I called Rover.com to address issues and they keep telling me to communicate with her, Why would anyone continue to communicate with someone who is REFUSING to be professional and the very least courteous. I'm still dealing with trying to get a refund. I don't recommend having Aaliyah for a sitter. She does not know how to communicate ( I had a bad feeling about her but I gave her a chance anyway because she was nice and the cats liked her at the meet n greet). Needless to say, I'm still trying to resolve it.

The dog walker canceled 1-1/2 hours before coming to walk my dogs.

Absolute nightmare trying to find dog care on this platform in France. The site is messy and needs an overhaul, it could be more user friendly, and the app too. After weeks of contacting carers for dog boarding, and then house sitting as a last resort (paying for accommodation while I’m away), having to chat to everyone only to find out they work full time and would be leaving my dog for 6, maybe 7 hours a day (harder in a different language I don’t fully understand!), I finally found someone and booked them in. I also booked travel and accommodation around this booking, hoping to meet the carer / book daycare leading up to the boarding. After days of being ignored the carer cancelled, I received my money back (£7 less due to exchange rates) and have had to rethink and replan my entire month in Bordeaux. I now have someone coming from the UK to take the booking. That was far easier to arrange! It’s costing a lot more but there’s no other choice. The carers on the site really need to update their availability details and put that upfront instead of all this faff and nonsense about loving your hairball, etc. You can’t be a full time dog carer / house sitter while you’re at work or college for 7 hours a day – visiting the dog two or three times a day is not acceptable, you’re either a carer, or you’re not. If you can’t commit, delete yourselves from the site. I do not recommend this site, in France anyway. 1/5 is too kind, it’s 0/5 from me. What a complete waste of time!

I tried using Rover twice today and was ghosted once by a sitter and then told by another that she wouldn’t allow strangers in her house to drop their dogs off. I have been a dog sitter on Rover on and off for years, and have loved providing 5 star service to little cuties. I was so disappointed to learn that they’re not interested in providing a safe space for their customers. I had booked a sitter for my dog a week ago, and when I arrived at the sitters home, she was nowhere to be found. She didn’t answer her door or phone. She ghosted me in her own home. Panic! I contacted Rover and they didn’t seem interested in making sure the sitter didn’t leave anyone else stranded. They aren’t doing anything about it, so anyone else on their way to the airport may want to consider the cost of canceling a flight! I decided to book another sitter through the app because it was urgent, and the second one said I couldn’t bring my dog to her home, I had to meet her somewhere to drop him off. This felt a little unorthodox to me since, as a pet owner, seeing where my dog child would be saying seems kind of important. I offered to do a video chat with my dog so she could see I was who I said I am (a small, unthreatening woman who’s Rover has tons of reviews and photos with me and my dog and dogs I’ve watched through the app). She agreed, but then during our video chat she said having anyone in her home crossed her boundary. I said it wouldn’t be a good fit, and I thought we ended things amicably. She then sent me wild messages theough the app and to my texts. Rover does not seem interested in finding suitable, safe, reliable pet sitters anymore, unfortunately. There was a time when I felt like they were here to protect customers and their animal babies, but there is no longer any process of vetting pet sitters.