Rover.com | Pet SittingReviews of rover.com

Caregiver couldn't possibly have lived up to our agreement re: # of visits/walks/potty breaks. We arrived home after several days away to find our dog with a significant urinary tract infection requiring immediate veterinary care. She'd NEVER before had a UTI or bladder issue. Later, I was shocked to find that caregiver lied in her public response to my review, falsely claiming that I'd said dog "was prone to UTIs." Absolutely untrue! My dog's veterinary records/health history could prove otherwise. So...I was left with treating the dog's UTI, and now the disappointment of the caregiver's disingenuousness.

What an awful service . 3 days before we were due to fly out of the country, our Boarder cancelled on us despite speaking to him on the phone 2 days before . We had to scramble around looking for someone to look after our dog . Would never ever use this again and would never recommend to anyone . Doesn’t even merit a 1 star

Rover sitter canceled at the very last minute before our vacation. My husband and I were preparing to leave the country for a week and needed dog boarding. We did a meet N greet to make sure the sitter and our dog would get along before the actual boarding. Everything looked fine and they got along. The meet n greet took place 1 week before our departure. After dropping off our pet with the sitter, 2 hours later, we get a call saying this would not work. My dog was barking too much and her husband did not want the dog there. To do this at the very last minute, right before my departure was extremely stressful. Rover customer service tried their best but all they could offer was a refund, $20 promotional credit, and send out more requests on Rover. However, these requests were all far away from my home and so last minute. This was a terrible experience. Just like AirBnB, hosts can cancel on you at the last minute. Stick to professional dog boarding places with trained professionals. Rover is not worth the headache. Despite having 5 star reviews, the meet n greet, this was a complete waste of time and money. The worst feeling right before traveling.

We had a very bad experience with our last sitter. We feel like Rover was dismissing us and didn't care. We were told that sitters are basically independent contractors and that the sitter decides whether or not to refund us after totally neglecting our dogs for an entire week. They said they applied a $50 credit to our account as a "one-time gesture of good faith for you to use towards a future booking". The sitter we used had 5 stars, 90+ rave reviews, and her bio sounded amazing. It was the total opposite. Why would we trust Rover again in the future???

They canceled our booking 3 hours before our flight. Then they asked to book another reservation and pay again.

I am a sitter on Rover and honestly up until this point have had no problem with the app/site or the support line. However, recently I have found myself very irritated with a situation that had happened in which I could not do a sitting due to a dog being aggressive and not even allowing me in the home. Now luckily for me the owners were very understanding about the situation and I had handled it quite frankly very professionally. The owners were able to be compensated due to their inconvenience and given additional credit to their account, which is completely understandable and fair, however when I called to ask if I would be compensated for my time and lack of pay for this sitting while I could have had other bookings on those reserved dates, I was told there was nothing they could do. I was very frustrated and as I told the lady who was trying to help me, it seems very unfair that they would compensate the owners and not the sitter as we both were inconvenienced by this. This is my main source of income and to not appreciate or even seem to care about the sitters end of losing income to this situation is completely ridiculous and unfair and quite frankly I no longer see the point on insisting my clients book and pay me through the site (as they take 20 percent off the top from the sitter plus the owner pays extra fees), if I am not even going to have any fail safes put in place for situations like this.

Really bad experience Hosts don't bother to answer, very dodgy especially when you're going to entrust them with your dog !! Happy to take your money, scammers don't go there !

There's little to no background checks for sitters, I would know as I'm a sitter and I've been panic called by Rover to ask if I can take over a dog as he was in a "bad situation." The dog when I received him was in terrible condition after a week, and had to go into emergency surgery. The owner was in a huge panic and had to fly back from her vacation and Rover won't even cover the surgery cost. Someone who lives in an abandoned home down the street from me is also a Rover dog sitter, and I've helped her chase a husky back after an escape. She's clearly on drugs and shouldn't be a sitter. I like that this app connects dog sitters and dog owners, but be very careful when using it, even when you pay 20% more to the app for their "help" and "insurance," all they ever say to you is "I'm so sorry that happened rest assured we will look into it."