Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingOct 19, 2022

Hi Marja, bedankt voor je review. Wij vinden het belangrijk om te horen van gebruikers van ons platform. Het klopt dat we service fee rekenen boven op de prijs, dit om de kosten van de service die we verlenen te dekken. Wij vragen de data, zodat de oppassers kunnen kijken of de boeking voor hun ook een match is. Uiteindelijk na het versturen van de aanvraag ben je niet verplicht om de aanvraag ook naar andere te sturen. Dit is een lijst met oppassers die misschien een goede match zouden zijn. We horen graag meer van je, je kan ons bereiken op +31 20 262 2332, [email protected] en via onze chat functie in onze help center, rover.com/help. Hartelijke groet, Murditio

Response from Rover.com | Pet SittingOct 15, 2022

Hello, thank you for your feedback, and we're so sorry to hear about your experience. Please be assured that we will be reviewing the calls to ensure that the situation was handled in accordance to our standards. If you still need help, I hope you give us another chance and call back.

Response from Rover.com | Pet SittingOct 14, 2022

Hi Sally, thank you for your feedback. We're so sorry to hear about this, and would be happy to assist. Please give our support team a call at +44 8082 812524, via chat in our Help Center, or send an email at [email protected] and provide us with the email and name on your account and we'll be able to look into this for you. I hope this helps. Claire

Response from Rover.com | Pet SittingOct 13, 2022

Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingOct 12, 2022

Hi Ashley, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. If there are any additional details or specifics you'd like to share, please don't hesitate to reach out, our Rover Support team is available 24/7 at 888-453-7889.

Response from Rover.com | Pet SittingOct 12, 2022

Hi Ruby, we appreciate you bringing these concerns to our attention. Rover supports open communication, and as a general policy, we do not censor, edit, or delete reviews. We can investigate further about concerns of the care provided and take appropriate action as needed. If there are any additional details or specifics you'd like to share, please don't hesitate to reach out, our Rover Support team is available 24/7 at 888-453-7889.

Response from Rover.com | Pet SittingOct 19, 2022

Hello Heather, thank you very much for reaching out. We're terribly sorry to hear that you were let down with such short notice. We'll be reaching out to you per email shortly to offer you further assistance. Kind regards, Rosalie T.