Rosemary
I had a very good experience with the support and insurance side of Rover when my dog was injured
I had a very good experience with the Rover sitter I selected, she was fantastic. When one of my dogs was injured while staying with her, she responded very quickly and was communicative and really went above and beyond to assist in getting him medical attention. Rover customer support was fabulous in being pro-active with regard to the insurance claim that followed and reimbursed medical expenses promptly as per the contract. I really appreciated that. The only reason I am not giving 5 stars is that some of my interactions with sitters prior to the one I chose were not great and I am of the impression (backed up by colleagues' experiences) that some sitters do not declare the real number of dogs in their care.




