Rover.com | Pet SittingReviews of rover.com

Booked a sitter for my two week holiday in September - on the app you have to pay upfront so that’s £800 paid in February at point of booking - 4 weeks before my holiday the sitter cancels so I have to find another sitter - payment not being refunded for 10 days!!!! So I have to find another £800 to Pay before I get my money back or risk not having cover when I had organised it all in advance!!‘ why does it take 10 Days to refund! Bad processes and confusing app.

I had a deeply concerning experience with Rover regarding an unauthorized person entering my home during a pet sitting booking on July 20, 2026. The sitter bringing a small child into my home exposed me serious liability. I filed a report with them and initially they appeared to take my concern seriously. After being told I would receive updates and resolution steps, I was instead met with an email stating they expected no further communication. Completely dismissing the serious liability I was exposed to, coupled with zero goodwill gestures or compensation like waiving service fees, is a complete slap in the face. It is clear they have no interest in maintaining customer trust or retention.

Rover est une plateforme de mise en relation avec les propriétaires d'animaux. Frais très importants déductibles de vos gains. Application récemment modifiée qui requiert un téléphone dernière génération sinon impossible d'utiliser la version précédente ! Si vous êtes déjà petsitter, du coup vous ne pouvez plus accéder à votre compte et répondre à vos clients, même ceux avec lesquels vous êtes en connexion pour une garde validée à venir ! (Si vous n'avez pas leur téléphone, c'est mort !) Nous sommes en août, imaginez les problèmes ! Encore un piège pour soutirer de l'argent aux uns, faire réaliser des dépenses à d'autres. Quant à la navigation, elle reste peu fluide.

Further update: Rover has now added a $25 credit to my account. To be clear, I did not lose any money and I never asked Rover for money or compensation. My concerns were about the sitter’s conduct and, subsequently, how Rover’s Trust & Safety team handled my complaint. I wanted those concerns taken seriously. A $25 credit that can only be used to book another Rover service—and expires—does not address any of those concerns. I cannot be bought with a $25 account credit. I wanted accountability and competent customer service. UPDATE: Rover responded to this review and asked me to contact their Trust & Safety Team at the number provided. I did exactly that. Unfortunately, the experience only reinforced my original complaint. The representative was not helpful, refused my request to speak with a supervisor, and ultimately hung up on me. I contacted Rover because I wanted the sitter’s unprofessional behavior addressed. Rover publicly asked me to contact them so they could “get more information,” but when I did, I was unable to get meaningful assistance or even speak with a supervisor. This is exactly why I chose to board my dogs at a professional kennel instead of using Rover. I chose not to use Rover because of both an extremely rude and unprofessional interaction with a sitter and, more importantly, Rover’s inadequate response when I reported the experience. I understand that Rover cannot personally control the behavior of every sitter using its platform. What Rover CAN control is how it responds when a customer reports inappropriate or unprofessional conduct. That is where they lost me as a customer. I reached out expecting my concerns to be taken seriously and handled professionally. Instead, I was left dissatisfied with the response and with very little confidence that Rover would adequately address a problem if something happened while my dogs were actually in someone’s care. When you are trusting someone with your pets, customer service isn’t a minor detail. It is part of the trust you are placing in the company and its platform. Ultimately, Rover’s handling of this situation made my decision for me. I chose to board my dogs at a professional kennel instead, where I felt more comfortable with the accountability, communication, and customer service. Rover didn’t lose my business simply because I encountered one rude sitter. They lost my business because of how they responded when I brought that sitter’s behavior to their attention.

Fees are all over the place. Takes forever for people to respond to requests and they turn you down with no explanation. Too much work and energy with no return. Found a local pet sitter without all the hassle of the app and all the money goes to her the person who is actually going to watch my animals. No extra charge for a second pet. Will never use again and I tell everyone steer clear of Rover!

Disgusting service poor communication and appalling customer service. Not all sitters are caring qualified or experienced. My sitter cancelled my booking midway and I am still wearing for the “management team to email me”. Do NOT USE ROVER to sit your pets.

I had a horrible experience with a pet sitter. I left a honest review of everything that took place. The response to my review from the sitter was complete slander and false statements. I called Rover and asked for an oppurtunity to respond to what was incorrect. The call center person I spoke with was all over the place and said there was no feedback given and I stated yes there has to be because that is the only way that I could see what the pet sitters said about me. I also stated I have the email with their (pet sitters) message and they said everything was great with no problems but after they saw my honest review they switched up and began to lie saying I cursed at them which is not true. I did not talk to them outside of the app because I wanted a paper trail. I also asked ROVER to review the conversation log to see everything I said was true and show the sitters providing contradicting statements. Erica from Rover LEADERSHIP TEAM sent an email saying "If we were to remove or edit all feedback upon request, it could cause community members to lose confidence in the perspectives that are left on Rover. " So basically what Rover saying you can tell the truth on your review but we allow the sitter to go behind and say something to make themselves look good and make the pet owner sound crazy; with no way for the pet owner to respond to the slander. The reviews on Rover mean nothing and I urge you to use another platform to get accurate honest reviews. I wish I could put 0 stars. I will make sure I dont use ROVER again. BEWARE!!!!!

J'ai récemment annulé une réservation de garde pour mon chien Hooper sur Rover. Suite à une mobilité bancaire, le remboursement a été automatiquement dirigé vers la carte de mon ancien compte, qui était déjà clôturé. L'argent a donc logiquement été rejeté par mon ancienne banque, mais le service client de Rover fait la sourde oreille. Les agents de premier niveau se contentent de répéter en boucle que "le remboursement a été envoyé", sans faire l'effort de demander à leur propre comptabilité de vérifier les retours de fonds (rejets bancaires). Pire encore : je leur demande de me fournir le numéro de suivi ARN (Acquirer Reference Number). C'est la seule preuve technique qui atteste que l'argent a bien transité sur le réseau et qui permettrait à mon ancienne banque de localiser les fonds dans ses comptes d'attente. Le support refuse systématiquement de me fournir ce document. C’est un dialogue de sourds. Rover refuse de prouver l'envoi de l'argent et refuse de vérifier s'il lui a été retourné. J'attends qu'une personne compétente du service financier reprenne ce dossier, interroge sa comptabilité et me fournisse cet ARN. Sans quoi, mon argent est retenu abusivement. C'est dommage parce que sinon tout se passe bien et je n'ai jamais eu de soucis avec les pet-sitter Dans leur réponse, ils laissent un numéro de téléphone mais personne ne répond pas. Personne ne vous recontactera non plus. Pour tout problème, ne comptez pas sur eux pour le résoudre.