Rover.com | Pet SittingReviews of rover.com

We had booked our lovely Great Dane with a sitter a month ago to be looked after while we are on holiday in January. We met with the sitter to make sure they were happy with the dog and he was happy with her. Last night we received a message saying she was sorry, but now unable to have him. The really worrying part was Rovers reply "I am very sorry to hear that, but I have to say, that you are lucky, as most of the cancellations we received happens 1 day before the booking starts" This just goes to show this happens frequently and the main reason for trying this service was to take the worry out of going away. We will struggle now to find a sitter and what on the earth would we have done if this was cancelled the day before we left the country. Not great at all and definitely would not recommend using them if you can't change your plans at the last minute.

the customer service is insensitive towards us sitters/walkers they blocked my account for no reason they keep going on that i have duplicate accounts are you kidding me 1 i don’t 2 that’s not a reason to ban my account 3 my passport is only submitted into one account anyway !

I pay over the Rover asking price I print out clear bullet point instructions Not one person follows through with their word so far.. They tell you one thing and do the opposite It’s so frustrating and disappointing also sad for my beautiful animals. Rover also never helps with issues they say “contact the pet sitter directly “ You can’t get any resolution talking to the person who lied or doesn’t listen No no no HARD NO

It’s impossible to cancel walks from mobile b

We have now gone 3 for 3 with different emergencies with our sitters leaving us in a horrible bind and will likely have to cancel our vacation. We have yet to have a positive interaction using this tool. It is unbelievably frustrating.

Do not use Rover's services. Do not book with a girl Jessica C from San Antonio, Texas. SCAMMERS and Rover allows it. You book her through Rover, she will then accept your stay and pause her account. Then she will tell you she doesn't use Rover because they take too many fees, once you tell her "well you accepted my stay through Rover" she tells you call Rover and get your money back. She's always there to text you but she is never home. You are always dropping and picking up your dog from someone "at her home". She will not feed your dog and please don't let your dog have a nice/name brand collar or leash because she "will misplace it" she will charge you through cashapp and tell you once again she did not get the money from Rover. She will take her account off "away" and get more "clients" and do it again. You pay her through cashapp, then she blocks you. And then contact Rover and Rover will be "so sorry" and say that your too late in trying to claim your money back when you've been trying all along to dispute charges through your bank. Rover declines it all. They will "tell you they will reach out to the sitter" but as soon as you are off the phone with them, they will send you a message that they can't do anything to help you." DO NOT USE ROVER! I'M TELLING YOU DO NOT! DO NOT USE JESSICA C. FROM SAN ANTONIO, TEXAS. BOTH ARE SCAMMERS! I've spent half the year trying to fight this. All I want is my credit. Rover will apologize, and still do nothing about it. Watch.

Rover deactivated my dog sitters account and cancelled my bookings along with the sitters bookings for the whole year! She was the greatest dog sitter with a great profile who followed the rules and was very professional. Shame on you… I will still use this sitter but not through your site. I will do my upmost to promote this lady and not your platform!

I had to ask the sitter repeatedly to return my door key. I ended my requested time a day early and text her. She posted in Rover that she was walking the dog that day while I was here with my dog. I'm concerned she may not have come to walk my dog on the other days I booked. My dog was distressed when I returned and almost ran through the door to go relieve herself. Just moments ago I discovered she dropped off my Key. This is very unacceptable and makes me feel uncomfortable. Now I going to have my doors rekeyed as I'm not sure why this person felt the need to hold it so long and then not even inform me she dropped it off.