Rover.com | Pet SittingReviews of rover.com

The guy I used was great, but when we cancelled his service because my dog was to anxious, and I only hired him because my mom was going through chemo and I didn't want her to have to try to handle my dog. She did everything, the guy just had to take him out to the bathroom. However, my dog was just too worried that I was gone. The guy I hired tried to get them to refund it, but Rover wouldn't refund the cancellation fee. I understand the need for a cancellation fee, but in these types of situations where THE SITTER suggested cancelling, Rover really needs to do the right thing. I doubt I'll use Rover again. I'll just find someone on my own. Edit: DON'T BELIEVE ROVER'S RESPONSE!!!! The guy I hired tried to call them to edit the appointments because he couldn't get the website to remove them, but NO ON WAS THERE. He had to email them and wait for a response. And when he said he wanted to remove the cancellation charge, ROVER said THAT HE COULD NOT DO SO and would NOT LET HIM. I just got off the phone with him and he wanted to PayPal me the cancellation charge because he felt terrible that Rover did that. So go figure, not only does Rover not care about their customers, they don't care about their employees reputations. And I have the texts to prove it.

Sitter refusing refund , left my dogs alone for 3 days. Came home to a mess. I cannot get rover to respond.

WebsiteNot user friendly for addressing concerns. Can't talk to a person.

What a NIGHTMARE. We provided detailed instructions, as well has had an over hour long meet & greet w/ the sitter prior to her stay. One of our pets has food allergies & is unable to have treats. This info was provided, and repeated throughout the meet & greet and in the instructions left. She disregarded and fed him treats all week which led to a severe allergic break out, when left untreated causes bacterial infection. When we returned home he had two bacterial infections and will need to be on prescriptions (2) for 10 weeks, along with repetitive baths and sprays on the infected areas. (There are several gaping, smelly wounds with blisters- Its impossible that this went unnoticed by the sitter). Rover reviewed & will not take any action as allergies are a pre-existing condition. She also left our pets outside unattended for long periods of time (which we cannot and do not do and was asked not to) during all hours of the night in freezing temps. We advised during our meet & greet that we have several cameras, showed her where they were and where they film. I am unsure why she thought we wouldnt see all these things! I would have never looked at the footage, if we hadn't come back to one of our pets so sickly, but we needed to see if we could figure out what happened. Overall we are so disappointed & disgusted with both the sitter & Rover. We will never use this service again.

Rover don’t care about their pet sitters at all. I had a dog board through Rover, the owner didn’t tell me that her dog wasn’t trained properly (she told me quite the opposite). I incurred £600 worth of damage in my home from her dog (chewed through my TV unit, chewed my X Box, ripped down my blinds, pood on my new carpet). I called Rover and they told me to take it up with the owner as they have no protection for the dog sitters on their platform. I called the owner and was ignored twice, I finally spoke to her when she picked up her dog and she refused to pay as Rover told her not to. I won’t be using Rover again, this is not the first bad experience I’ve had.

Bad sitter, terrible communication, dog not cared for properly

I paid for boarding for 18 days. Handed my dog over and 6 hours he was no longer with the boarders, there was a hole in their fence and he had escaped. I had five days of worry and emotional destress. He was exposed to a major highway and could have been killed. He was found on the fifth day and spent the remaining time with a friend. I have asked for a refund and was told they had refunded the money in October. They were not paid until November and the stay was in December. They are responding to me with rubbish. Don't risk your dogs life with rover.

I sent my Rover's a video of how to use (unlock / lock) my electronic lock in my building. It's the same video I've been using for all of my friends and guests that stay in my home with NO issues. I explained to my Rover walker Christina, that she should verify that the door is locked before leaving. I also explained that I had had issues in the past with walkers leaving my door unlocked and that I would be "extremely upset" if I were to come home and find the door unlocked. She assured me that she had used these locks before and that she could lock / unlock easily. She was either lying or was grossly negligent because I was greeted in the Hallway of my building, 8 hrs after she supposedly locked my door after her last walk of the booking, by my dog. As you can probably imagine I was extremely upset. I tried to contact the sitter with no answer, so I contacted the emergency line to get ahold of a rep to assist with me requesting a refund for the services rendered that weekend. The representative told me that they would send me an email to submit evidence to their resolutions team to get my refund. I never received that email. I called again two days later and got on the phone with a supervisor and they told me that they could offer me a $20 credit an d that they couldn't offer a refund because they required the WALKER'S CONSENT to do so. Mind you the walker is the individual who negligently left MY home unlocked and my door open such that my 27 lb Alaskans Klee Kai was able to walk out freely into the hallway of my building to greet me. This was insulting to offer a $20 credit and to say that they were not positive they could get a full refund. You get $20 for referring someone to Rover, that should not be the amount you use to prevent a rightfully upset customer from stopping using your services. One last time, I called again to explain the situation, and got the same response. This is concerning to say the least because had I been burglarized, Rover would've have remained free of ANY AND ALL LIABILITY if my stuff was missing. The Rover walkers are not even Employees of Rover, they are independent contractors, so they are NOT agents of Rover and they are not legally held responsible for their actions. This is unacceptable and I will NEVER use Rover again. My building has a 24 hr concierge at the front desk and I am attached at the hip to my phone, responding to Christina's texts within 15 mins or picking up calls immediately. There was plenty of opportunity for her to call or ask for help if there was an issue with the lock, but she was unprofessional and did nothing. Only use Rover if you don't value the well-being and safety of your family and pets. This review was written in regards to not one but TWO separate instances in THREE WEEKS in which my door was left unlocked by a Rover walker. I will NEVER be coming back. Thank you for reading! UPDATE TO REVIEW: They didn't even get the name of the sitter right in their response... What a joke...