Rover.com | Pet SittingReviews of rover.com

I’m incredibly disappointed with my recent experience with Rover. We hired someone to come check on our two cats recently while we were out of town. One of my cats requires medication daily and it’s very important that he doesn’t miss any days (if he misses any he can get very sick). We confirmed with the sitter the day before that she was coming. The sitter was supposed to come around 4pm the first day but by 8:30pm we still hadn’t heard anything from her. We sent text messages to ask when she was coming but we didn’t hear anything back for a while. Finally, by 9pm we messaged our neighbor (who we thankfully gave a key to a while ago and they still had it) to see if they could check on our cats and give the one cat his medicine. Thankfully they were in town and able to check on our cats. When we finally heard back from the cat sitter close to 9:30pm, she claimed that she had come to the house, realized she couldn’t find the key and had to go back to look for it. However, there was no communication about that. We told her not to bother coming back as the neighbors will look after them. She canceled the service. It is a good thing because it has been almost a week and she still hasn’t found the key. Now there is someone out there with our key that we don’t know, and we have to get the locks to our house changed. We tried to leave a review to let other pet owners know how irresponsible this sitter was but were unable to leave a review because the service had been cancelled (while we were 2,000 miles away and couldn’t do anything about it). We even tried to contact Rover and explained the situation and said we wanted to leave a review so other pet owners knew our bad experience with her, but they said that we were unable to leave a review. So now there is a “caregiver” on their site who completely neglected our cats who still has a 5-star rating and doesn’t reflect the terrible job she did with our cats. I’m sure the are other caregivers on the site with similar situations and now I don’t trust any of the reviews for sitters on their website.

A friend's dog was lost while in the care of a recommended pet sitter vetted by Rover.com. Nothing has been done to address the matter. #whereiscostco

Pour l'instant, les pet-sitters ont été irréprochables et je n'ai pas eu de problème avec Rover. Mais de récentes déconvenues avec d'autres entreprises de mise en relation m'ont fait lire attentivement les CGU et SURPRISE ! Rover ne s'engage pas sur la vérification d'identité, et ne couvre ni vol, ni dégâts en cas de garde à domicile. Autant trouver gratuitement une personne sur un groupe FB où il y sera bien plus difficile pour un petsitter d'y falsifier un profil sur plusieurs années...

Pet sitter did not stay the times we paid for and rover say work it out with the sitter - no help

My housesitter left my pets alone overnight, didn’t walk my dog and fed my pets at odd hours. My house was left open, door unlocked and wide open overnight in December. My housesitter admitted to having no previous experience when the profile stated confirmed reviews.

I have had multiple issues with Rover. I had one instance where a walker had a physical altercation with someone in my building which had multiple witnesses. I reached out to Rover and they recommended that I reach out to talk with him when I told them that I was afraid for my safety to do so. The final straw was that there was an emergency situation with my dog and a dog sitter and their emergency line did NOT work. No one answered and I had to resolve the emergency myself from states away.

I have had good experiences with Rover until recently. After leaving negative reviews and filing a complaint with the company, I am dissatisfied with their customer service. Two days into my European Christmas trip, I had to have a friend drive to pick up my dog and take of him instead of the sitter. The sitter was supposed to take of my dog in house, but unfortunately did not come over often enough to let him out etc. After paying almost a grand for the service that wasn't completed, I'd expect some sort of compensation. Instead I was sent an email that basically stated the importance of doing due diligence before hiring sitter. This was not helpful since it is impossible to know how a sitter will behave even after reading their list of reviews. I'd rate higher, if I felt like the company was willing to take some accountability for this incident.

Recently I found Danielle and Holly which they are great, other than that within 2 years I was totally disappointed.Some would charge extra by mdifying for just 2 miles drive and sayng Rover diesn't pay in full amount they would add extra plus despite their portfoli saying they have experience, they had non. Onl y wanted to get paid for doing their personal stuff. Some asked for our internet password. Some were so lazy to do what has been asked and booked for Just killing time to get paid. S ome came and worried to get pet's hair on their cloth and didn't want to interact with my dog which doesn't have much hair and she was full of attitude.It was So Frustrating.This experience was about 2 years ago that I got disappointed.Wish at that time I could get this evaluation then could refer the date and name.