Rover.com | Pet SittingReviews of rover.com

The worst place to leave your animals!!! This has been the worst experience ever. I see how they clearly define owner responsibilities but not the sitters responsibilities of the pet sitter. Which based on what I’m reading they are to contact the owner Inmediately should there be any injuries and depending on the type of injury clinic. Neither of these were handled so you can forget about the $250 minimum as now because of unqualified cruel sitters I have my dog who is not only injured but he is shaking (from being super energetic). So now let’s talk numbers, I paid the following: $133.20- as you can see in your records $40.00- for the additional night communication via your app $231.44 Vet visit which I have attached a copy see highlighted $31.78 Vet advised that I must give him this specific food due to the shots and stomach see attached $400 that I did not get paid at work since I had to take care of my dog and take him to the vet I’m not adding mileage. I want to make sure that it’s clear that I will get full reimbursement from the sitter who abused my dog $173.20.(She agreed as you can see messages) Plus the vet fees $231.44 within 24 hours. The other fees can wait. I am willing to work directly with you but please rest assure that if this doesn’t handled properly I will report both the sitter and ROVER for penalizing me due to your sitters who are clearly not following guidelines and animal abuse. Their response to my letter: Unfortunately you do not qualify for reimbursement” What a joke

Sometimes it is not possible to be "constructive" due to how poorly things are handled when they've gone terribly wrong. Reviews should allow for these circumstances without pushing people to be positive in very negative situations. I have not reviewed on rover the last minute cancelation from your rover sitter, but I have sent messages to Andrew via email after I called him when I could not get a response from wendy s. about returning my keys. I'm still so stressed over this after not being able to find another sitter and having to cancel my work trip. Unprofessional doesn't come close to describing Wendy S. And your pet owners/homeowners deserve at least the bare minimum of knowing some sitter's full name before allowing them full access to their keys, home, cars, pets, electronics, computers, belongings, files with sensitive credit card and ssn info, etc. etc. We give these virtual strangers so much access to our private lives; it's absurd to not get some transparency in return. And her overreacting to my asking her last name by immediately canceling without ever expressing an issue, saying she doesnt want to and rover only requires last name initials, (which was wrong; rover shares our last names upon booking anyway), was bizarre to say the least. It was so unprofessional. Then she tried to back pedal after I sent a screenshot from where rover shared her last name, and also changed her story twice when she realized I had not asked for anything out of the ordinary. (There is ample evidence via emails to Andrew and texts via rover. I had to block the rover #, because the sitter would not respect my request that she stop texting me. I asked twice and she still texted.) Rover could improve by responding to the client when we reach out via email in a quicker fashion and refunding additional losses when their employees/contractors leave clients in a lurch. They seemed to back her to a fault when she was in the wrong. If she had felt we 'aren't a fit,' why did she agree to take the job and my keys when she came by my home to meet 3 days earlier? These transactions that require so much trust have to be more of a 2 way street. I didnt ask for her # or address, although she has those from me, and her misrepresenting me as a 'red flag' for asking the full name of someone who has free access to my whole life in my absence was inappropriate. Kind of suspicious, actually, that she got so defensive. For the record, I had no issue with my previous housesitter, and would have hired her again but she moved to north Austin and I thought it would be too far/inconvenient for these 2 days at 3 visits a day. (I did contact her immediately after Wendy canceled, but she was traveling this weekend so unavailable anyway.) Not sure if I will use Rover again even with the $50 credit. That doesn't come close to the financial, emotional and work cost for me due to this sitter bailing last minute on housesitting which caused me to cancel a work trip to meet new clients.

I have successfully used rover previously but this was a new sitter for me in Lynn/Salem MA area - Diarlyz- her communication was regular over the 2 months time of booking to sitting, even several texts on day of drop off. I was somewhat concerned about the repeated asks to come to my house to meet my dogs and what was my address, I suggested a neutral location that she never could make. Texts continued as she told me what I should bring etc. It was shocking to be told she canceled as I was outside her door with my dogs at the agreed upon time, confirmed an hour before. She indicated a serious illness. I am a nurse and had a few questions but more I had a panic, tried calling rover, no response and what would I do at that second anyway? Take another random stranger when leaving in 10 hours? No follow up from rover about my complaint. The ‘cancel’ didn’t happen until I pushed and eventually got refunded. I will never use Rover again. They tell me now this sitter is being watched.

Terrible, worst experience ever. The sitter has no idea how to work with dogs.

My sitter left my animals alone, making a false claim of an insect infestation. There is no proof that I have seen and I had multiple people come to the house to check and can confirm no such infestation. I have a doorbell camera so I do have proof that she left my dogs alone- for the first time overnight EVER- from 9:28pm to 6:25am, leaving again at 6:45. My dogs were then alone until 7pm, when I could get a family member to come over to relieve them. They were so stressed that they completely destroyed my couch and they couldn’t eat until I came home. For the following week, my husband and I had to alter our schedules because being alone was too stressful for them. This experience cost me an extra $400 to find an alternate sitter at the last minute, not to mention the new sofa since the one I have is not repairable and the fact that we can’t leave the house together right now. I shared this experience with Rover and was told to contact the sitter that caused all of this for a resolution- when I sent a review, she responded but I of course was not able to respond. Totally unacceptable service.

Hiring process is extensive and even though I reached out multiple times to multiple people I never even got notified of being accepted/declined as a walker. Trash customer service personnel.

Do NOT use this company. A friends dog was stolen and sold by one of the sites high rated sitters. No help or acknowledgement whatsoever from Rover. Thankfully the dog made it home safe and sound, but no thanks to the people from this company. Clearly sitters need to pass more thorough vettings and checks.

My rover didn’t communicate well, didn’t care for our dog and left her unattended in the crate on back to back nights (8-10+ hours). Rover wanted us to file a formal complaint and they’d get back to us in 48-72 hours. Unacceptable and they should consider having an available rover cover or take over at no cost if a pet isn’t be cared for and the rover responsible isn’t communicating back with the family.