Rover.com | Pet SittingReviews of rover.com

They incorrectly charged me and they do not want to work with me to fix the problem. I have never used them and I am not even their customer! Another review said "They don't care about your pet. They only care about making money." This rings true. They made excuses and refused to do anything about my problem. They won't refund my money and they didn't even keep my pet!

We have used Rover in the past, but this time our dog became ill. The sitter was unwilling to take our dog to the vet reporting a need to work. We called Rover who reported it is an expectation however they do not have steps to help meditate this. Ended up having to fly home early which thankfully we were not too far away to take care of our dog and take the dog to the vet. We did get reimbursed for this stay due to this inconvenience but it was a concerning stay and we can’t imagine how it would’ve gone if we couldn’t get back so quickly.

I am not a user of rover but a small dog was just ripped to bits outside my house and the person who was in charge of the dogs which were American bulldogs couldn't control them and some poor wee old man's dog has just been killed. That could have been a child very irresponsible clearly there are vetting of people's dogs or the people who are going to walk these vicious dogs who's owners have made there dogs like this.

Had a major issue with a boarding of my dog and Rover did not resolve it at all. It directly put my dog and others at risk. They do not properly vet their sitters & don’t encourage resolution on issues. After my first time using it and immediately having an adverse experience, I don’t think this is the safest choice for your beloved pets.

The reviews are fake. I paid money for the entire weekend, plus gave a 50$ cash tip before the assignment was completed. The person contacted me while out of town the next morning saying come get my pet, it’s not working out. I texted before I left town to ensure she was ok. He’s an 8 month old Lab Puppy and they are playful. I had to be nice while out of town so that she wouldn’t hurt my puppy, but never again. I was almost 8 hours away. So I will never use Rover again. You can get anyone to do a review. She happily took my money. This was a complete scam for me, an awful experience

First I want to say that I am grateful for the website and all the help folks provide to pet owners. The individual was nice and flexible with drop off and pick up times. I rated the individual prior to realizing something was off with my dog. My dog is hyper BUT he settles down after a while. If you take him on a walk, he attempts to lead the way for the first 5-10 minutes. He recently had back-to-back knee surgery and I know how he responds to medication. With that being said, my dog appeared to be medicated on the day my husband picked him up. I reached out to the individual about his tiredness and to ensure his stay went okay. The response was more of my dog had a lot of energy. Nevertheless, other than eating his dinner, he slept the whole day. He couldn’t even interact with anyone in the house nor play with his toys. I waited until the next day to review his response and sure enough, he was back to normal. This was sad, scary, and disappointing. I would use the service again during emergencies however not the same person.

Location & Hours Map Serving Houston Area Mon 7:00 AM - 7:00 PM Tue 7:00 AM - 7:00 PM Open now Wed 7:00 AM - 7:00 PM Thu 7:00 AM - 7:00 PM Fri 7:00 AM - 7:00 PM Sat 7:00 AM - 7:00 PM Sun 7:00 AM - 4:00 PM Edit business info You Might Also Consider Sponsored VCA Spring Branch Animal Hospital 75 5.5 miles away from Julia's Pet Services Gloria M. said"Today is a sad day for us. Our Abigail passed this morning. She was very old and lived a long and plentiful life. This place offers cremation. When I got there, I was in tears trying to explain the situation to them. The front desk…"read more in Veterinarians Patio Gate Pet Resort 81 3.2 miles away from Julia's Pet Services Mauri M. said"We dropped our dogs off for a temperament test and when I came back to pick them up they looked like they had the time of their life. We are planning 3 trips over the next 4 months, and I was feeling so bad about leaving our dogs in…"read more in Pet Boarding Amenities and More All staff fully vaccinated Staff wears masks Masks required LGBTQ-owned About the Business We Are: Pet sitters, dog walkers, cat caretakers, licensed veterinarian technician's, capable, trustworthy, responsive and huge animal geek's. Ask the Community Ask a question Yelp users haven’t asked any questions yet about Julia's Pet Services. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more. Overall rating 5 reviews 5 stars 4 stars 3 stars 2 stars 1 star Yelp SortFilter by rating Search reviews Search reviews Annie B. Houston, TX 033 2/7/2023 Employed them for two weeks in January 2023 for sitting two cats , twice a day, when we were out of town. 1. I contacted them in late December, during the holidays, and they were very quick to respond. Told them I was leaving on January 14. Agreed that the sitter would come to my house on the 12th to see. Cost-$25/- All went OK, although the sitter claimed that she had a flat tire and came two hours late. 2. On January 14, just as I was leaving, I got the bill and forms from them to fill out. I already had written instructions that I had given them. The bill also contained a sales tax. Illegal. This was service, should not charge sales tax. I told them, and was told the owner would get back to me. Also, no way for me to fill up their questionnaires two hours before leaving. They KNEW when I would leave. They argued that they could not give me documents earlier, because I called them during the holidays... 3. One day they let me know that the sitter left a key inside our house, shut the door and would not be able to get in. They asked for another key, and we were in a different continent. Luckilly my son had a key, went and gave them the key. 4. They used the same pictures of my cats, ie recycled pictures from before, but when I complained they did give me fresh pictures everyday. 5. Our flight was cancelled. So I wanted another day. They asked for payment. I told them not to come. They came---but did not charge me. When I told them they charged. Mismanagement!!!! 6. When we came back-----(we have three litter boxes for two cats. Two in one bathroom, one in another. ) The second bathroom was closed. We never got photos of that bathroom. I need that litter for my two cats who have issues. Also, if they had left the door open the last day, I would not have known. 7. I had a lot of packages, and two of them were opened and their content gone. Cannot substantiate this, because we did not have cameras. Would not EVER trust this service again!!!

We had an issue with both our pet sitter and Rover. When we confronted our pet sitter because they took actions that made us seriously worry about the safety of our pets and home, they became defensive and accusatory toward us. When we stood our ground, the pet sitter quit and made a false claim to Rover, so we would be unable to find a replacement sitter, and Rover closed our account. We were only refunded for the days the pet sitter did not work.