Rover.com | Pet SittingReviews of rover.com

I’ve been using Rover as a sitter for 2 years now. I have consistent 5-star reviews, 10 repeat clients and several upcoming bookings. For months, my profile has been almost invisible to new clients. After contacting Support multiple times, Rover finally confirmed that an automated “low follow through rate” filter is limiting my visibility. Meanwhile, I continue bringing my existing clients to Rover and paying hundreds of dollars in service fees, while receiving virtually no visibility in return. I’ve followed their recommendations. Nothing has changed. After 2 years on the platform, I’m not asking for special treatment. I’m asking for a manual review and a fair chance to appear in search results like other active sitters. Please have an actual person review my account.

⭐ 1 STAR – Extremely disappointing experience with Rover I would strongly advise other pet owners to think very carefully before using Rover. I originally used Rover to arrange boarding for my dog while we were away on holiday. Before the booking, we clearly communicated our requirements and expectations to the sitter, and the sitter agreed to them. Unfortunately, during the stay, those agreed instructions were not followed. Our dog was allowed around other dogs despite it being specifically agreed that this would not happen. We had made it clear that our dog does not get along with other dogs, and we had particular concerns about him being around female dogs. Despite this, he was exposed to situations that we had explicitly asked the sitter to avoid, which, in our view, unnecessarily placed him at risk. The sitter also allowed our dog onto furniture, despite us making it clear that this was not permitted in our home. We have evidence relating to our concerns, including videos, photographs and WhatsApp messages showing the circumstances and our communication with the sitter. We also contacted Rover to formally raise these concerns and requested a refund because the service provided was, in our experience, completely contrary to what had been agreed. What happened next was, in my opinion, absolutely shocking. Rather than feeling that our concerns were properly investigated and that the welfare and safety of our dog were being taken seriously, Rover suspended my account after I made the complaint. I subsequently sent further responses and asked for an explanation, but I feel that my concerns were ignored rather than properly addressed. The consequences have not simply been financial. Following this experience, we have had to work on retraining our dog because of the confusion and behavioural issues we believe resulted from the way he was handled during the stay. This has caused additional stress for both our dog and us as his owners. What makes this particularly upsetting is that we trusted a platform specifically designed to connect pet owners with sitters. We expected our instructions concerning our dog’s welfare and safety to be respected. Instead, after raising concerns and providing evidence, we were left feeling completely unsupported. I am extremely disappointed with how Rover handled this complaint and with the fact that, despite requesting a refund and providing evidence, I have still not received the compensation I requested for the distress and issues caused. From my personal experience, I would not recommend Rover to other pet owners. If you are considering using this service, I would strongly recommend that you approach it with caution and make sure every instruction and agreement with a sitter is clearly documented. Our dog is thankfully now back home, safe and surrounded by the people who love him. However, we are still dealing with the effects of what happened. The sitter also caused us further concern regarding our dog’s health. We were repeatedly given the impression that his feeding was fine and that he was eating normally. However, after we got him home, we discovered that he had actually eaten very little during his stay. This was never properly communicated to us while we were away, meaning we were not given the opportunity to take action or seek advice when there were clearly concerns about his eating. As his owners, we should have been informed immediately about any significant change in his appetite or health, and I find it completely unacceptable that this was not brought to our attention. For me, the most disappointing part is how I feel Rover responded when I raised serious concerns about my dog’s welfare. I would not use Rover again, and based on my experience, I cannot recommend this platform to other animal owners.

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je me rends chez un petsitter pour voir si ma chienne sera compatible avec la sienne, le petsitter travaille , sa femme me dit que les chiens restent seuls!!! et il a de très bons avis surement faux! on ne paie pas pour laisser son chien seul en plein soleil dans un jardin! impossible de rendre compte de cela au sitel, car le tchat est en anglais , j ai pourtant bien mis "france", donc si on a un souci il n y a malheureusement personne!!!!

I wanted to share a cautionary experience we recently had with a pet sitter we found through Rover. We needed care for our two dogs in Santa Fe while attending an important family event in Southern California, June 26–29, 2026. After interviewing Marissa from Santa Fe, NM, whose profile we found on Rover, we felt comfortable hiring her. During the process, she suggested that we book directly with her rather than through Rover to avoid platform fees. We agreed and paid her a $230 deposit. We arranged to meet the day before our departure to finalize everything. She did not show up, did not notify us beforehand, and initially did not respond to our messages. We immediately made other arrangements and asked for our deposit and keys back. She later told us she had slept through her alarm after spending the night in the emergency room with a broken rib. After returning home, we again requested our $230 deposit since she had not provided any services. She refused to refund it. The lesson: If you find a sitter through Rover, keep the booking and payment on Rover. We made the mistake of agreeing to go off-platform at the sitter’s suggestion, and when things went wrong, we did not have Rover’s protections.

This app is entirely run by dodgy AI bots, there is literally no way of speaking to a human. I had an issue in the app as a sitter where no requests from sitters were appearing in my ibox. I went round in circles getting random responses that weren’t relèvent. Then I was then literally LIED to that I was speaking with a human over the ‘24/7 customer support’, I tried calling the number and a bot said to leave a voicemail and they’d ’get back to me the next day’ (send me another copy and pasted message). They quite literally steal your money, hope the account will work, if it does, they continue to take money gradually, if it doesn’t they abandon your account. It’s not okay to completely lie to your customer. Be careful on this app. Here is an actual message they sent me pretending to be human: ‘Ma'am, there is nothing further I can do regarding this matter. As previously explained, the owner's account does not exist anymore. We are not allowed to disclose any further details, and the account has been deactivated. Let's not beat around the bush; the client you are looking for is no longer on our platform.’

Cela fait maintenant plus de 3 mois que j’essaie en vain de m’inscrire en tant que pet sitter sur cette plate-forme. Actuellement je dois être à près de 30 mails échangés, avec des réponses pré faites copiées/collées qui m’indiquent que mon dossier est en cours de traitement par les équipes compétentes et qu’on me recontactera rapidement. Plus de 3 mois. Quand je relance le SAV c’est de nouveau les même mails pré faits que je reçois incessamment. Résultat des courses je n’ai jamais eu de retour concret du service client, et personne ne me propose de solution, bref : j’ai perdu mon temps. Je suis très TRÈS déçue du service client de Rover. Dommage qu’il faille en arriver a publier ce genre de commentaires pour espérer une réponse humaine et pas celle d’un bot.

Sitter cancelled two weeks before booking. Got an email from.company offering a £10 credit and help finding another sitter. I asked for help as we have flights and holiday booked. Next day another email saying just the same thing as previous email. Would never use this company again, too risky and £10 insulting in the face of a ruined holiday. We have managed to get a family member to look after dog but it's not ideal as they are elderly.