Rover.com | Pet SittingReviews of rover.com

Disappointed in the care I got from this agency!

Asked to not be harassed incessantly with email, text, etc. can't get rid of all the crap sent, dozens a week, easily. What a crappy choice Rover has been.

I used a sitter on Friday and she left my puppy unattended. When we got home I noticed, he was limping. I asked her if Theo had fallen down or hurt his paws etc, and she told me she noticed it when she got back from work! Not only was he left unattended, she didn’t mention it to me when I picked him up. I left a 1 star review on her page after being £800 lighter at the vets but Rover have not published it. I reported her for safety concerns and again no one has got back to me. Absolutely disgraceful if they only allow 5 star reviews to be published. I will be complaining if I do not hear back within 48 hours or if the 1 star review isn’t published. Other owners deserve transparency.

a total joke, got ripped off by one of their sitters, they assured me they would look into the matter and get my money refunded. they did not. The sitter allowed small children to play with my dog unattended. Dangerous! The sitter made promises she did not fulfil like being there to look after my dog! um...what! this is supposed to be a pet sitting app. The people that run this app do not care one bit about the quality of service or lack of service is more accurate provided by the sitters they host.

Sitters do not care about your pets or your instructions. They will cancel on you and then you’ll have to make arrangements while you’re 3 hours away on vacation hoping that someone will help you. Not worth the stress, I don’t recommend. I would find trusted people and friends in your circle and pay them, you’d save a lot of money and time.

Had issues with my house/dog sitter and Rover requested I reach out directly to my sitter. No help at all. If my sitter agreed with me, we wouldn’t have issues. 🤦🏻‍♀️

I trusted Rover with my dog’s safety. That trust was violated, and Rover’s response made an already disturbing experience even worse. A Rover sitter used an e collar on my dog, without my knowledge or consent. Throughout his stay, I received positive updates, with no mention of behavioral concerns or the use of the device. I discovered the collar still on him after bringing him home. Only after confronting the sitter did she acknowledge what she had done. I reported this incident to Rover’s Trust & Safety team and escalated it directly to a Vice President, who never responded. While Rover issued a refund, a refund does not erase a serious violation of trust or excuse the company’s failure to follow through. I was explicitly assured that the sitter’s comments would be removed from my profile and my dog’s. That never happened. Even more troubling, I recently discovered that the sitter appears to be active on Rover’s platform again. When I requested answers, Rover repeatedly cited its Terms and Conditions rather than providing meaningful reassurance regarding my safety concerns. What disturbs me most is not just the sitter’s actions, but Rover’s failure to demonstrate meaningful accountability afterward. I have permanently deactivated my account and will never use Rover again. To anyone considering this platform: Please understand that trusting someone with your pet means trusting them with a member of your family. My experience has left me seriously questioning Rover’s commitment to that responsibility. Pet safety should never be negotiable. Accountability should never be optional. My dog deserved better. So did I.

I got home and my dog was very sick and my home was filthy