Rover.com | Pet SittingReviews of rover.com

I had a few terrible experiences where a walker lost a key. The first walker I was suspicious of, and changed my locks and installed a ring doorbell. They came back and tried to get in my house after being fired. The second walker blew up my phone with angry texts after I fired her, also for losing a key. This meant I had to change the locks on my house twice in 10 days ($200 x 2 plus the ring doorbell). Rover refused to pay for rekeying- they said that's the walker's responsibility. That was pre-pandemic. When it came time to try again recently, I wanted to start a new account so I could rest easy there would be no retaliation. Rover would not allow me to do so; they stated repeatedly you can only have one account, there is no ability to delete the old and start a new account. They wanted me to block the old walkers and report them to continue to use their app (as if I didn't let them know that happened WHEN it happened). Both walkers are still on the app. No thank you. This company does not care about safety.

NIGHTMARE! Still going on 2 months later!!!! I have a golden retriever puppy. He was getting into glass, books, small items etc. My boyfriend and I asked her to report the mess to us so one of us could come home to take care of the mess or simply have her put our dog in the bathroom. She neglected to tell us that as he continued to get into things. We asked her if he got into the glass and she responded back with “Yes but i’m not your f*cling cleaning lady i don’t have to report to you”. My boyfriend then fired her and blocked her. She then said that we verbally abused her etc. (which never happen) Yesterday, 2 months later, this woman was staked out of my apartment building waiting for me for 2 months and she cursed me out. I called Rover to get her last name as we only had the first name. Rover said no so I had to call the police and get them involved. It is really scary that my safe space is being violated. Rover do a better job with background checks as this woman is a clear psycho path and severely unwell!!! I am actually so scared that I am at a different location until my locks can be changed. My safety and safe space was violated by this woman.

Terrible service by sitter. Was terminated prematurely, and my dog was not fed for an entire day. Had to be picked up by a friend since I was out of town.

I'll never use them again first and last time. I had a horrible experience with a sitter and it's been 24hours, they have yet to contact me after countless emails I sent them!! I got my money back from my bank thank God but no thanks to Rover who couldn't care less if the sitters abuse dogs or not!!!

Website didn't work - three different issues. Once fixed, one sitter didn't answer, the second hadn't updated her calendar and wasn't available. Won't consider again.

Sitter lied about staying overnight when I paid for house sitting. Neighbors complained that my dogs were outside barking throughout the night, AND I came home to find my dogs with no water.

The pet sitter was great, but it is very unclear what will be the total cost upfront. Some costs are buried in fine print that must separately be searched out on the Rover.com website. The total does not add up from what is posted when the sitter is chosen. A ridiculous set up fee is added the first time. And then, unexpectedly, after the service is done, a tip is requested. All of this should be honestly and transparently disclosed up front. Instead, rover.com operates like an airline where one finds out later the rest of the costs. Sad. Despite the great sitter, rover.com will be my last resort due to lack of cost transparency up front.

I can never get logged in. Every single time I have to jump through hoops, contact support, etc.