Rover.com | Pet SittingReviews of rover.com

My wife and I have been using Rover for awhile now. Last Friday, we hired someone to stay overnight with our elderly cat (19) while we were away. The sitter, came over at 8pm with a friend and some alcohol, proceeded to have drinks and party at our apartment, fed our cat, and then left before 9pm. Then, she did not show back up at our apartment until the next day at 830am. All of which was caught on our front door security camera. I asked the sitter the next day, and she denied it, until I confronted her about it. I told her we needed a responsible person and that I would have someone else take care of our cat instead. She did not even change the cat litter or clean the food bowls, which is so inappropriate. Anyway, a couple days later, Rover contacted ME, and terminated my account. Evidently, this sitter contacted Rover, because she was upset, and gave HER side of the story. Rover (Kalyn) did not even give me a chance to explain our side. She just said, it doesn't matter, your account is terminated. This is ludicrous. The sitter was inadequate in her job she was hired to do, I'm sure violated a policy of drinking at a clients house and not following through with what she was paid to do, BUT we get our account terminated??? This is very disheartening to be treated like this. We feel like we are being discriminated against.

In Pennsylvania ALL Dog Boarding Facilities are required BY LAW to be inspected and signed off by a vet every year - does Rover follow this??? NO!

I have booked with Rover 3 times and every time the sitter cancels just prior to my trip out of town. I will never use or recommend this company to anyone! Unprofessional and unreliable sitters.

Rover is a good app. However I had a terrible experience with my dog’s sitter. My dog was injured and had a small wound after. The sitter can modify the amount even after the confirmation. it shouldnt be done. With my experience, on my day 2, the sitter said she mistakenly asked for a wrong rate, modified the amount but wasnt happy when I declined it. What was agreed before confirmation, must be the final price. no modification unless you want some add on. the sitter even told me we can do the transaction outside the app. My experience was very traumatic which made me think if my dog was accidentally or intentionally hurt since i declined the modification of the amount. she said my dog had an accident due to running too fast. but my dog was actually limping for days and had a snall wound in which she only told me when i took out the dog from her. they shouldnt hire any other people to sit without proper assessmet. and they should remove the modification rate if confirmation was already done. I was so sad coz the sitter even told me to let my frnd take my dog out from her a day before the end of our sitting date. she was so terrible and sometimes she is demanding. I hope you will do some actions for this

Tha walker failed to show up for a whole week and only pretended to do the walks. It was hard to get my money back but what is worse I don't think rover took any action towards that person. The whole ordeal had a huge affect on my dog’s bladder health and that was never addressed by rover either…

Our rover didn’t follow care instructions. Her house was overheated and my dogs were stressed and getting sick. We had to cut our trip short and fly back early because she wanted them out of her house. Never using rover again!

I’m sure the sitters are very good, but I have been let down by 5 sitters over the past few weeks, and this was my first experience of using Rover. It’s a huge inconvenience to cancel plans, that were made after a sitter confirms they are free, and loose money. Also 4 sitters who advertised as free on my chosen dates, once contacted advised they are not free, and the dates were a mistake. Huge disappointment.

The dog sitter was paid very, very well. But, she failed to be home when the house cleaners came (she knew in advance) and I was forced to pay 1/2 of the cleaning fee. She refused to pay us back and also wanted a recommendation! We called Rover who did nothing about her poor service.