Rover.com | Pet SittingReviews of rover.com

As a result of negligent communication from a Rover.com sitter, our 2 dogs were left unattended for the better part of 3 days. One is an elder dog that requires close attention and medication- we are fortunate there was no fatality as a result. We interviewed 4 sitters, none of which were able to deliver our requested 10 days of in-home care. The seemingly competent sitter canceled while we were out of state, with only 24 hours of notice (permitted by the company). I received no direct communication- Rover only sent an email that went to my updates inbox. Rover customer service only offered a $20 credit in addition to our refund, and to contact "emergency" sitters to come take care of our dogs. The "emergency" sitters they contacted were not available to immediately attend to our dogs- we luckily had neighbors and friends come to our rescue and take the dogs into their care. The sitter (Kelly P. in ABQ) left no reason for her cancellation and deleted her Rover profile. To speak with a supervisor at the company, we must call their service line and someone will contact us in 24-48 hours. It's not likely they will take any accountability for what happened. Additionally, 2 female sitters stated they would only be willing to housesit if a husband/boyfriend (unvetted) could accompany them for the duration of sitting due to negative experiences on Wag and Rover. If we were unwilling for these stangers to accompany them, they were unwilling to offer their services. Local and state governments should involve themselves to force Rover to either buckle down on more stringent contract agreements for sitting or they should be banned from our state and others across the nation. The well-being of pets is at stake. CNN published a 2021 article on the negligence of both the company and pet sitters and resulting pet fatalities. The company should be mandated to provide more data surrounding issues from pet owners. Because Kelly P deactivated her profile and cancelled our booking, there's no way to leave a review on the platform, no is Rover taking accountability for what happened. I'm writing to animal protection organizations, city council, and state legislators to propose the platform is more strictly regulated and justice would be proven if the company's policies and practices are more thoroughly investigated.

Terrible user experience on this platform for sitters. Extremely poor customer service. A lot of unnecessary confusion, poor communication - the list goes on and on. Don't recommend.

This was our experience in short version. We shared a bunch of pictures, videos and alarm logs with Rover. Rover said they would investigate but that they would not share the results with us. How is that right? Plus, the sitter is still on the service. Horrible support from Rover. “Avoid this sitter. Megan was hired to take care of 2 cats and outdoor wild birds for 2 weeks. She did not follow a single request despite having a detailed checklist. There was very little communication with all kinds of excuses about why. Bottom line, Megan did not do a single thing that we asked and let our animals suffer. She showed no compassion for our animals, did not follow instructions and did not communicate. Our cat was pooping on the floor upstairs and Megan never told us or cleaned it up. We found it when we got home. Megan forgot to bring in the outdoor cat bowl on 10 out of 14 nights. Megan never once filled any of the birdbaths leaving them bone dry for 2 weeks. Also, her family made themselves right at home without our permission. They actually set up an inflatable swimming pool in our driveway for their son to play one day and then left our entire house a filthy mess. This was a truly horrible experience. Our animals were not taken care of and our home was not respected.”

The pet sitter lost my friend’s dog while walking it, it was hit by a car and severely injured. It is suffering in pain from its injuries until they can return from their vacation as Rover is refusing any assistance.

I’ve found two great sitters through Rover in the past who we used multiple times. However, since moving to a new area we’ve been cancelled on on two times out of three. While I do realize unforeseen and unavoidable circumstances do come up it’s curious that both ‘family emergencies’ occurred just a few days before a long holiday weekend. The last one was particularly stressful as we were due to fly out of country! The boiler plate responses I get from Rover are laughable. I won’t be using them in future… ever.

My dog came back scared and yelling in his sleep. I had to hold him every day and rub on him to get him a little more comfortable. At first he wouldn’t even let me hold him. When I got him back I noticed the food he was given wasn’t what I packed for him and he has been throwing up all over my apartment. I can’t wait for whatever is out his system to be out so his poop can be harder like it used to be not watery

Can’t find a reliable pet sitter on this app. Rover doesn’t hold bad pet sitters accountable or care. It’s just a big money scam. Sitter showed up less than 15 min on a hour stay and still got paid. Yelled at my dogs and didn’t give them any attention. They are old and need special care. My 13 year old dog was crying and shaking. This is better than most sitters who don’t bother to show up at all.

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