Rover.com | Pet SittingReviews of rover.com

Rover would send out requests to update my appointments. Suggesting, that my appointments were not still in place. So ultimately, I ended up with two and three appointments for the same day, same time, same dog. And Rover billed me for all three of them. They then refused to allow me to cancel future appointments. Charge me for those appointments despite my having decided not to use them anymore. Despite my having notified them that I was not going to be using them anymore. Then it turned out, that they had been monitoring my text messaging so then they were charging me for the appointments I was making privately and paying for with cash. In the end, Rover stole hundreds of dollars from me.

Pet sitter did not watch the puppy outside and he was injured severely. Pet Sitter Marlen V did not take him to the vet as requested with the free coupon. When I returned in the ice storm, the puppy needed pain meds, and his vet gave him meds, etc. Marlen was irresponsible in her action of not watching the puppy outside.

Elder dog was not fed or given meds in all day. She was not taken outside. I had to have family go and get my pets and I was not given everything back that I dropped off with my older dog

Thought we would try a cat sitter as our cat is getting older (17 years). Found someone who had a nice decent profile that we liked so we met him and booked through the site. We went away and after a day he messaged to say he can’t do it as after the first day his partner was allergic to cats….(he previously worked in a cattery apparently) Waste of time!! What

Bad pet sitter who was highly rated. I'll never use rover.com again.

Person I contracted with didn't disclose that he could only walk Penny once a day after 5

I had two dog sitters which agreed to dog sitt and then they cancelled on a short notice and gave absolutely ridiculous excuse for cancelling. First one was IIIyssa N. On Thursday she asked me if she can go to london for 3hrs to meet friends during the time she agreed to dog sitt for me. I said this was not convenient as trip to London will take more than 4 hrs and meeting friend probably more than 5hrs. In my profile I stated dogs can not be left longer than an hr and she planned meeting friends during the time she was going to dog sit for me. Next day she said that her cousin had an accident and she book a flight home to Kuala Lumpur and she will not be able to dog sitt. Next lady was Paige. She came to my house met dogs agreed to dog sitt and then next day she said that she just found out her husband has to travel abroad for work for two weeks and she only does dog sitting with her husband. It’s like a spouse would forgot to mention about travel abroad which is happening in 4days time. I paid for three dog sitting, two were cancelled and I was told that it will take up to 10 days to refund my money. At the moment I have £650 tide up with Rover and I’m going on holiday in 4days time. I found third dog sitter and I’m really hoping she won’t cancel. If she does I will not have money to book 4th person and I will not have time. I will need to cancel my holiday. They do not allow rating for people who cancelled and although I place complain, instead of taking this seriously, I received reply from Minor thanking me for feedback and he said he forward my email to developers. I made it clear that this is complain and I would like contact details to management. They just taking money and do not provide any guarantee they do not vet sitters. Although they say there are there to help, when you call customer service they just trying to fob off. if you had a look at reviews all are 5 star only. It is hard to believe all 5 star or perhaps they only publish 5star. The sitters can keep cancelling last min and jarpedise people’s plans and this does not shows on reviews only those lucky who get sitter turns up for sitting get a chance to review. I’m so stressed and i think they are absolutely ignorant. I have no idea when I get my money back. I can not get through to management because people who answer the phones, like Minor, will not give me any contact numbers or emails and they not forwarding emails to managers.

I booked a 2-month stay for my pup Ernie, 7 year old Standard poodle, making sure to clarify with the sitter that 1) their dog was ok with other dogs, because mine isn't. 2) she assured me that yes, this was fine and that her husband had 20 years experience 'dealing with dogs'. Well they threatened to call animal service on my dog if I didn't cancel my reservation just under 2 weeks into the reservation, while I was abroad, because they didn't want to cancel and hurt their ratings on the app. Rover immediately took their side, even though my dog had had several successful and long stays prior, and over several years. It turned out--and they hid this from me, which should have been an obvious thing to look out for when someone asks "How's your dog with other because mine isn't great with other dogs"--they were operating a puppy-mill style (unlicensed) doggy daycare in a small apartment with a ton of dogs. They hid this from me, Rover did not care the least, heck, they make commission! My pup was traumatized and violated. They dropped Ernie off injured at the new boarding facility (which was a dream come true--The Pooches Playhouse in Scarborough Toronto, cannot recommend enough) while I WAS ABROAD with but the bare minimum support from Rover. The new boarders, (Pooch Playhouse) later told me Ernie arrived traumatized, hind legs and tail covered in poop, missing a dew claw and had a gash on his snout above his nose. And then Rover deplatformed me/cancelled my account from the app before allowing me to submit my report. The experience was so traumatizing that I'm seeking legal recourse. I'd had better experiences prior on Rover (most of the sitters, I can only surmise, are fine)... But with many more options, I highly recommend avoiding Rover at all cost in case you land on a bad sitter like I did... Because Rover does NOT have your back, or your pets. ***New note added July 10 re: Rover.com's reply below. TRUST & Whatever has NOT reached out. In fact I had to appeal their decision and they took 5 days to get back to me to say "Sorry, but No.". So now you're lying, too? REAL NICE.