Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 2,418 reviews with 1 star · Clear filters

EDUARDO V.
Jul 24, 2023
No tienen responsabilidad, solo afán de recaudar.
A pesar de haberles indicado que uno de sus cuidadores (Minerva en Gran Canaria), ha sido responsable de la muerte de un perrito a su cuidado, atropellado al no tener el cuidado esperado, mantienen a dicha persona sin hacer mención alguna a estos hechos.
Response from Rover.com | Pet SittingJul 25, 2023
Hola Eduardo, sentimos profundamente lo ocurrido, la seguridad es nuestra prioridad, por lo que hemos tomado las medidas necesarias respecto al perfil de esta cuidadora. Aunque dicha estancia no ha sido reservada a través de Rover, reiteramos que la seguridad es lo más importante y queremos ofrecer nuestro soporte de igual manera. Para cualquier otra consulta, puede comunicarse con nosotros a través de [email protected], +34 910 78 07 83 o chat. Un saludo, Kyle.
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Douglas
Jul 24, 2023
We never got contacted with an
We never got contacted with an Address for the dog. I had to find someone else to watch the dog. then we left a message and Noone called.That means I paid you for nothing. You told me no pay until after service. .
Response from Rover.com | Pet SittingJul 24, 2023
Hi Douglas, thank you for your feedback and we're so sorry to hear about your experience. Rover can investigate further and take appropriate action as needed. If there are any additional details or specifics you'd like to share, please reach out to our 24/7 Rover Support team at 888-453-7889.
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None
Jul 24, 2023
Terrible company that WILL NOT HELP YOU…
Terrible company that WILL NOT HELP YOU if you have an issue with a sitter.
Response from Rover.com | Pet SittingJul 25, 2023
Hello! Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. please feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.
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Anu
Jul 20, 2023
my dog ended up with FLEAS FROM the…
my dog ended up with FLEAS FROM the sitter she’s never had fleas and this happened
Response from Rover.com | Pet SittingJul 20, 2023
Hello! Thank you for reaching out and bringing these concerns to our attention. I'm so sorry to hear that your dog had fleas after their recent booking. As a pet owner myself, I completely understand how frustrating it can be to have to deal with a situation like this. I hope that they are doing much better at this time and were able to get the necessary treatment to prevent any further issues. If you haven't already, we do highly encourage you to leave a review of your booking. Rover does not offer any type of coverage for fleas. Although we do recommend that all pets be fully up-to-date on all forms of preventatives and vaccinations prior to the start of a Rover booking, there is simply no real way of preventing a flea from jumping onto a pet. Fleas and ticks can be picked up from just about anywhere— even if the pet is fully up-to-date on their preventatives.
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g L.
Jul 19, 2023
Sitter's are irresponsible and customer service is unreachable
Sitter's are irresponsible and customer service is unreachable. When a sitter shows irresponsibility like letting dogs off leash, losing items that I own, or haggling over prices that are not advertised on their profile I would report to customer service who did absolutely nothing.
Response from Rover.com | Pet SittingJul 19, 2023
Hello! Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Please eel free to call our Rover Support team at 888-453-7889 and we’d be happy to look into this further.
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Jonathan
Jul 19, 2023
Sitters not always trustworthy ...disappointing
Chose a sitter as we wanted our dog to be the only one there. Met and was assured that would be the case. On dropping off there was another dog, were assured it was an emergency only. On holiday got photos of our dog with another! On collection there were 3 dogs there. Complained to rover- sitter denies saying he'd be the only dog. Why would I be complaining then. Rover were sympathetic but not much they could do. Not only did the sitter lie to us, she then lied on her response to my review. Rover booking process is easy but when you cannot trust the sitter I will be looking elsewhere next time. My dog was stressed, put in danger as were the other dogs as she had no idea why I wanted him to be the only dog there.
Response from Rover.com | Pet SittingJul 19, 2023
Hi Jonathan, We are sorry to hear that your experience at Rover has not met your expectations. At Rover, our mission is to ensure the safety of our animals and quality of care. We hope that we can assist you in this situation. Here are our contacts: [email protected], chat (rover.com/help) and +44 8082 812524. Kind Regards, Matilda
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Donahue V.
Jul 18, 2023
ROVER.COM sucks.
We paid ROVER.com $511 for 7-nights boarding The boarder cancelled after one night, and ROVER.com charged us $378 dollars!! for 1-night. The math is not right, and Rover does not respond, or send an itemized explanation. We used Rover to find boarding for 7 nights, while we away on a vacation. The Charge was $511. No problem, we paid it. However, the boarder called us the next day to pick up our dog, she was not going to honor the paid agreement - made through Rover.com. We found someone to take our dog because we were already at the airport getting ready to leave. But when we returned and requested a refund for the unused 6-nights. Rover, rather than refund for the remaining 6-nights, Charged us almost 3/4 of our deposit, nor provide an itemized reason for the disparity. They still have not responded 2 weeks later....oh and you will never talk with a live person, its all online.
Response from Rover.com | Pet SittingJul 18, 2023
Thank you so much for taking the time to provide us with your valuable feedback. We truly appreciate your input, and we are genuinely sorry to hear about the less than satisfactory experience you had. We will be reaching out to you personally today to discuss the matter further and find a resolution that meets your expectations. Your satisfaction is of utmost importance to us, and we want to ensure that we not only resolve the current issue but also restore your trust in our service.
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Andalie C.
Jul 17, 2023
Je suis très mécontente de ma première…
Je suis très mécontente de ma première expérience avec Rover. J'ai voulu faire garder mes deux chats pour 3 jours. Le site à proposé un montant que la dame à accepté, je paye puis la dame s'excuse un jour après pour me dire qu'elle c'est trompé et que ce n'est pas 50€ mais 90€, je refuse et elle me propose de rajouter 20€ je refuse encore. Excusez moi mais ça ne fait pas sérieux du tout ! Habituellement ma petsitter me prend 30€ pour mes deux chats mais n'est pas disponible et c'est sur une autre application. Enfin bref je ne recommande pas du tout Rover, il n'y a que l'argent qui prime sur ce site ! À ce prix luxueux moi aussi je garde des chats quand vous voulez ! Bref moralité confiez vos chats à des personnes qui aiment les chats ! À des amis ou sur un autre site plus professionnel.
Response from Rover.com | Pet SittingJul 19, 2023
Bonjour Andalie, merci pour votre commentaire. Nous vous avons envoyé un email à ce sujet afin de vous aider à trouver un ou une pet sitter qui répond à vos exigences. N'hésitez pas à nous contacter au +33 805 11 87 47 ou https://aide-fr.rover.com/ si vous avez besoin de notre aide. Vous pouvez aussi visiter notre Centre d'Aide rover.com/help (chat). Cordialement, Mariona
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