Rover.com | Pet SittingReviews of rover.com

Really awesome Time and stress saver Would get 5 stars if the app was more intuitive, leaving reviews is not super great and trying to book the same individual at times is not easy But compared to the alternatives it’s awesome

Our first experience was not good because of poor conditions at the sitter we had. This is the only reason I didn’t give 5 stars based on 2 uses. Our second experience (5+) with a different sitter was excellent and exceeded our expectations.

Cute dogs, adorable ones

Overall great service. I found a sitter that we really like. Areas for improvement: 1) The suggestion to contact multiple sitters at once seems unfair to sitters. 2) The “confirmation” process that takes you to payment seems misleading. 3) The immediate follow up marketing for more pet sitting and products, such as socks, is odd. 4) The message email notifications are often delayed and/or out of order. Also, they are redundant. Who needs an email notification of a text? Customers receive texts instantly, but likely check email less frequently. Still 4 star service. And, I will use it more.

Me resultó muy fàcil todo el procés.

Rover turned lemons into lemonade, but it was still somewhat sour.. I booked an in home stay with a local sitter through Rover months in advance specifically because I wanted our dog to have a stay-in-a-private-home experience, being looked after virtually continuously by caring humans. This was clear in what I listed as my booking requirements, one of which was that the maximum time the dog was to be left alone was 2 hours. Two days before my trip the sitter suddenly notifies me that I cannot drop the dog off mid morning as agreed upon because she and her daughter are gone all day at school (she teaches, the daughter is a student). Suddenly I am faced with cancelling attending a family wedding, at significant cost and harm. I called Rover's customer service line. They immediately refunded the stay and jumped into action finding me another sitter that offered the kind of care I was looking for. I'd give Rover 5 stars but I think they need to do something so that nobody else has to experience the grief that my wife and I did because they have sitters that misrepresent their services. Also, back when I was planning the trip, the first sitter I contacted through Rover asked a lot of questions and then asked for a meet and greet. But at that point she simply stopped communicating with me, and simply ghosted me when I repeatedly asked if she was still available. So, again, I think Rover needs to hold their sitters to a higher standard professionalism and level of responsibility. I also learned that the dog owner must still ask a lot of questions and investigate the sitter situation thoroughly instead of simply relying on the fact that they are Rover partners to insure the sitter will provide satisfactory services. It appears that many of the sitters either own, or board, other dogs, so if you have a dog that is not used to being around other dogs, that is something else to consider.

I find it difficult to navigate the site - both on computer and via the app - it is not very clear, when I am looking for a particular sitter

4 stars for ease of finding a reliable sitter quickly. Booking was pretty intuitive. The only shortcomings in the app are the lack of tipping option in app. Whenever I ask for a Venmo or PayPal in order to tip, it triggers an email reminding me of the benefits of paying/booking through the Rover app. The sitter I found for my cats is wonderful with them.