Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rover.com
Website
rover.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I like what Rover does and I'm happy with the service. The issue I have is with the app. It's very difficult to see upcoming appointments and to book appointments.
Response from Rover.com | Pet SittingJan 13, 2026
Hi Sean, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
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Stephen M.
All revenue originates from pet owners, please prioritise us.
There are too many calendars that have not been updated. I also had a sitter accept a booking for March and cancel 2 weeks later.
This is disorganised, unbusinesslike and childish behaviour. An adult takes commitments seriously, and keeps their word.
I suggest you prominently publish all cancellations (short or long notice) to the sitters’ profiles.
I also suggest that you remove sitters from the site if they cancel repeatedly or if they are not competent enough to update their calendars.
I further suggest that you allow customers to leave a review on canceled bookings.
Response from Rover.com | Pet SittingJan 9, 2026
Hi Stephen, thank you for taking the time to share this detailed feedback. We understand how frustrating cancellations and outdated calendars can be, and we appreciate you offering thoughtful suggestions around accountability and transparency. Your comments have been shared internally for review. If you’d like help finding reliable sitters or have questions about cancellations, Rover Support is available 24/7 at (888) 453 - 7889. -Brittney
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Sushama D.
Service fee is more
Service fee is more. Would appreciate if it is reduced.
Response from Rover.com | Pet SittingJan 8, 2026
Hi Sushama, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Lexie
EL
Emma-Louise G.
Mixed experiences
We’ve had two very different experiences. Our first was horrible whereby we met up with a lady & her partner at the local park, within 30 seconds of her Vizsla (2 years old) meeting our Vizsla (7 months at the time), he attacked him quite badly for no apparent reason. He latched on my V’s ear & drew blood. Even after this she still requested to look after our V - I reported this to Rover, I’ve had no updates after being asked for a statement & still to this day she is advertising her V on her profile as friendly with all dogs🤷🏼♀️
That aside our second experience was amazing! She’s a part time veterinary nurse & our V now loves staying with her & her golden retriever ‘Quaver’.
I think it really depends on the person, I’m glad I didn’t completely score off Rover, but also glad I took caution with meet ups beforehand & that you need to see how they react with your pets on multiple meet ups prior to the stay/arrangement.
Response from Rover.com | Pet SittingJan 7, 2026
Hi Emma, thank you for taking the time to share both of these experiences. We’re sorry to hear about the frightening incident during your first meet and greet, and we understand how concerning that must have been. Situations like that are taken seriously, and reports are reviewed by our Trust and Safety team to help assess what happened and determine next steps. We’re also glad to hear your second experience was such a positive one and that you found a sitter your dog feels comfortable with. If you're interested, our Trust and Safety team is available to discuss your first experience, open a case if not done already, and answer any questions you have. You can reach them 24/7 at (888) 727-1140. -Brittney
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Scott L.
Over A Decade Of Using Rover: A Review
This review contains my overall experience using Rover for over a decade up to this point. Recently, I had a good experience with a boarder. But just prior to that, We had an experience with a sitter who had created a sanitation issue where the dogs were kept. Unfortunately, over the past few years I’ve been running into more inconsistency and more neglectful sitters than I used to. And Rover’s platform doesn’t seem to be doing a great job weeding this out lately or taking proper responsibility after the fact. It’s not that I can’t sometimes find a great sitter… It’s that something has caused the consistency in quality experiences I’ve had to decline. I’ve mentioned this to others and heard similar things from friends. Unfortunately, that decrease in quality has also come with an increase in cost to use Rover as well. Rover is taking larger percentages, without improving the quality of my experiences. In fact, they’ve gotten worse. And when they are bad, Rover has done a poor job of taking their share of the responsibility if something goes wrong. I’m guessing it’s due to both to a pandemic related expansion and Rover becoming publicly traded in 2021 which inherently comes with shareholder pressure to increase profits no matter what. Before that, I had many less bad experiences finding good sitters, and honestly just better follow through if I did have a poor experience. For anyone looking to use Rover, I would highly recommend not relying purely on Rover’s ratings. At the very least, meet the sitter and inspect the location the animal will be before you confirm a booking. And check in regularly with the sitter. From my experience, the platform itself is ok, but they could implement more safety precautions. Also the fees are much higher than they should be, given the actual services provided and responsibility Rover is currently taking. If Rover is going to take what is currently nearly a 30% cut, I would expect them to act much more responsibly to prevent a bad experience and do much more if someone has one.
Response from Rover.com | Pet SittingJan 6, 2026
Hi Scott, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie
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Dee
Greedy Rover!
I do not like that you already take 15-20% from the sitters and then charge an extra fee on top of that to people using the services. That is greed!
Response from Rover.com | Pet SittingJan 6, 2026
Thank you so much for your feedback. Fees allow Rover to build safe and innovative tools, provide 24/7 Rover Support, and fund the Rover Guarantee. We'd be happy to share your feedback with the appropriate team, and please don't hesitate to contact us at rover.com/help if we can help you with anything at all.
-JC
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LINDA S.
love my walker hate the app
love my walker
hate the app
why is tipping so hard to do?
Response from Rover.com | Pet SittingJan 5, 2026
Hi Linda, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
RO
Robert
Customer Svce easy to contact
It was easy to contact someone, but the website could have been more useful.Because it made it seem like I had to hire someone every day. When in reality I only needed every other day.
Response from Rover.com | Pet SittingJan 5, 2026
Hi Robert, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. - Lexie
