Rover.com | Pet SittingReviews of rover.com

I would give a zero rather than a 1 star if it was possible. I have been a member of catinaflat for a couple of years with no issues. I recently logged in to make a new booking and was prompted to accept Rovers terms which I did. I then went on to try and book a sitter that I already met and was prompted to enter my phone number even though I have had the same number for many years. When I tried to add it I kept getting a message saying it was already added to a rover account. It wouldn't let me add it so I couldn't book my sitter through the site. I then contacted support in many different ways, via email, chat and the phone number. No one answers the number. Email support just starts to ignore you as does the chat support after a while. This has now been 4 days of this issue not being resolved. They are unprofessional and inadequate and I am considering booking my cat sitter privately as I have her phone number from my cat in a flat days. I can only imagine how helpful they would be if you had an actual issue with a sitter or your pet as they can't seem to add a phone number to my account. They are a joke. Edited to add that I contacted catinaflat support and asked for Lynn and no one replied. Anyway this review is about Rover as catinaflat are no more.

Rover condones dog walkers that don't show up to walk dogs they are scheduled and paid to walk but lie and say they did. I paid for 14 30-minute walks and dog walker showed up six times and collectively walked the dog for a total of one hour with no repercussions.

I had a great experience with the person I booked through Rover. She did a fantastic job, and I tipped her afterward. Unfortunately, Rover’s excessive follow-up emails have really soured the experience. Ever since the booking, I’ve been constantly getting emails asking me to book her again, rate my experience, and respond to other follow-ups. It feels like nonstop spam. I understand sending one follow-up after a service, but the frequency is excessive and incredibly irritating. Rover, please give customers some breathing room. A good experience doesn’t need to be followed by endless marketing emails. It actually makes me less likely to use the platform again.

Had a sitter ghost me within an hour of dropping my dog off. Rover didnt seem to care about the situation

You have rude people who don't like dogs extremely disrespectful and disappointed I paid for her to sit in her car and do nothing do not recommend

The sitter I had neglected my dog the week she was with her. I reported it immediately, took a WEEK to have someone reach out while they require you submit everything within 48 hours of your visit ending. The solution still hasn’t been handled. No one communicates, no one answers basic questions. Also, they protect the sitters on their site. $25k of vet bills is not true, they make you cover x amount before they will consider paying you for anything, refunds for you won’t happen. First and last time ever using them.

They don’t help you at all when you have a bad experience with a sitter.

Rover would not show you the closest pet sitters to your area making it more convenient choice for the client. Instead of showing the local ones in the area they show expensive choice first where they can make more money from their 15% fee. They block the profile of the pet sitter if you decline few of the requests so you basically have to book it through them or lose your account. Not made to help people - just want to me money. Not recommended