Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingAug 28, 2023

Hi Laura, Our apologies for the inconveniences encountered. We appreciate your feedback. We confirm that our team is currently in direct contact with you regarding the booking you are referring to. You can chat with us through rover.com/help or by email (replying to the existing communication) or calling us on +44 8082 812524. All the best, Murditio.

Response from Rover.com | Pet SittingAug 26, 2023

Hello Kris. We are sorry to hear about your experience regarding your discount. Please reach out to our 24/7 Customer Support team at 888-453-7889 if you would like additional assistance.

Response from Rover.com | Pet SittingAug 26, 2023

Thank you for taking the time to provide your feedback on your experience on Rover. We value your input and are sorry to hear about the challenges you've encountered. We understand that user experience and functionality are crucial aspects of our platform, and we are continually working to improve them. Allow us to address your concerns: We apologize for any inconvenience you've experienced with the app's performance. We are actively working to enhance its speed and responsiveness to ensure a smoother experience for all users. Uploading multiple photos/videos at once is a valid suggestion, and we appreciate your input. Your feedback helps us identify areas for improvement in the app's features. We understand that the current scheduling options might not cater to every sitter's availability. Blocks are necessary to be able to offer an effective search function. Your input regarding more flexible scheduling options is important, and we'll consider this as we make updates to our platform. We recognize the value of the services you provide as a sitter/walker, and your perspective on the fees is noted. While Rover facilitates connections with clients, we are continuously evaluating ways we can provide greater benefits for using Rover. The Rover Guarantee is designed to provide protection for both pet owners and sitters. If a pet is injured while in your care vet costs can quickly ramp up. Our Guarantee makes it so that you can be worry-free knowing that Rover will make sure you're fully reimbursed should a vet visit be needed for animals booked in your care. We want to assure you that your experience matters to us, and we are committed to making improvements that benefit both clients and service providers. Your feedback helps us understand where we can do better, and we encourage you to reach out to our support team with any additional concerns or suggestions you may have. Thank you for being a part of the Rover community, and we hope to provide you with a better experience in the future. Your insights contribute to our ongoing efforts to enhance our platform for all users.

Response from Rover.com | Pet SittingAug 26, 2023

Hi Judy, thank you for your candid feedback. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Rover is always looking to improve the user experience and this feedback will be provided to our product team. If you ever need assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingAug 25, 2023

We sincerely apologize for the negative experience you had. We take these matters very seriously and are committed to ensuring the well-being of your pets and the satisfaction of our clients. It's disheartening to hear that your sitter arrived late and did not adhere to your instructions, leading to a series of issues during their stay. Regarding the discrepancy in the timing, we apologize for any inconvenience caused by the sitter's early departure. This was certainly not in line with the expectations you had set, and we understand your disappointment. We understand the frustration caused by the condition of your home upon your return. If you haven't already, please contact our Trust & Safety team either by email via the Help Center or if you prefer by phone (888-727-1140) so that we can further investigate the matter and discuss potential solutions under our Rover Guarantee. We appreciate your feedback, as it helps us improve our services and ensure a better experience for all our clients. We deeply regret the stress and frustration this has caused, and we hope to have the opportunity to restore your trust in our platform in the future.

Response from Rover.com | Pet SittingAug 25, 2023

Hi Kim. We are so sorry that this was your experience! Rover’s top priorities are the safety of our stays and the professionalism of our sitters. When we hear any report of the contrary, our Support teams are here to address concerns and take swift action to ensure our stays are as successful as possible. We see that you started the process to get your concerns addressed but in the meantime, our support team is available 24/7 at 888-453-7889 to help with any questions you might have.

Response from Rover.com | Pet SittingAug 25, 2023

Hola, sentimos que no estés contento con nuestras condiciones. Por favor, ponte en contacto con nosotros por teléfono: +34 910 78 07 83, chat: https://ayuda-es.rover.com/ o correo electrónico: [email protected] para que podamos aclararte las condiciones de reserva y resolver todas tus dudas. Saludos, Maria

Response from Rover.com | Pet SittingAug 23, 2023

Hi Mrs Berkeley, I understand that our team assisted at the time, but please know that we remain available to support you in any way possible.