Rover.com | Pet SittingReviews of rover.com

We are trusted sitters on the Rover platform. An owner left us a negative review with incredibly concerning accusations contained within. Rover deleted the highly concerning element of the review but refused to engage in discussion with us as to how the remainder of the review was embellished. We offered to provide a full conversation history for them to investigate and instead they continually chose not to take us up on this. As it stands, a false review is sat on our account (all others we have are 5* without question) and Rover maintain they have concluded a full investigation (which hasn’t involved any dialogue with us on the matter). Utterly incompetent and unacceptable customer service that treats sitters like commodities. Would highly recommend using an alternative platform if you haven’t yet signed up. Update: the response below from Rover yet points to further incompetence. I have already been in touch with customer service and that is precisely why I'm leaving this negative review.

I had a pet sitter I booked for 3 cats. To water, feed, play with and check their litter. Booking time was 30 minutes. She was there for TWO minutes. I reached out to Rover and initially they responded asking for more details. Once I provided the details I have gotten ZERO response from them. I emailed twice asking for clarification of what would be done. I have gotten ZERO response. I created a new case and 6 days ago and have gotten ZERO response. Absolutely worthless company.

I had hired dog walker and she quit without explanation. I need to get my money refunded. Of course I will pay for the 2 walks

Google Complexity. Too many texts too complicated. Unable to get 2-hour drop-in that I wanted.

Due to foot pain, I looked into hiring a dog walker to walk my dog. I ended up trying 3 different walkers. One was fine. One went to the wrong house initially (!), and one never even showed up, and didn't even have the courtesy to contact me. I left a bad review and don't even see my review under his profile. So people are going to book him despite his unprofessionalism! I booked him because he had good reviews and repeat clients, but who knows how many bad reviews there are that rover isn't showing! I also don't think either of the other 2 dog walkers picked up dog poop as they didn't have poop bags to dispose of in my garbage bin after the walks. As for rover, will not be using them again! First of all, you are charged when you make a booking. So if the walker/sitter does not show up, you were still charged and will have to wait to be refunded! You should only be charged upon completion of the service. Customer support is horrible. The help system makes you jump through hoops with generic questions, and good luck if none of them applies to your issue. They really want you to click on their canned answers no matter what, before you can actually describe your problem.

Terrible overpriced dog sitting. My dog ate chocolate over Christmas and I had to pay an additional $200. Another time, my sitter forgot I was coming and when I reminded her a week before, she canceled. Will never use again!

Sitter never picked up my dog

I utilized River to book boarding for my dog in someone’s house for 5 days/4 nights. This person had great reviews a few dissatisfied customers sporadically. I dropped my dog Thursday 8/17 everything seemed fine as this person communicated with me the night prior as well as the day off. I was promised pictures throughout the stay and received 2. I had to initiate communication once dripping my dog off. On my way back into the city I live as a courtesy I notified the sitter that I was about 30 minutes away. Upon arrival my dog was damp from being given a bath, she was bathed Thursday morning and truly shouldn’t have needed another bath. Her bedding was damp from being washed and attempting to dry prior to my arrival. Her kennel was FILTHY! There was dirt and debris in the bottom and she’s a 15lb indoor dog. My home is literally a 7 minute drive from the sitters home. I took my dog out to use the restroom and she couldn’t urinate. She would squat straining to urinate every few steps. Contacted the sitter and he swears she was fine he didn’t notice anything. I asked about her eating habits, he states other than the first day she ate and drink normal but suggested in the same breath she may me dehydrated. Why would she be dehydrated if she was eating and drinking normally? Once I started asking questions the sitter immediately initiated a case with Rover 🚩 🚩🚩 I should have been the one to initiate if there was a potential problem. That in itself screamed guilt. He advised that he was going to look at the cameras and see if he “noticed” anything different and I never heard anything else from him. What I do know is that my dog stayed in her cage for the entire time that I was gone, because after getting home, she would not leave her kennel. We never put her in her kennel, unless we are going to be gone for long periods of time after going to the vet, it was determined that my dog was severely hydrated and had a UTI, she had a large amount of blood in her urine. I even had pictures of the blood dripping from her vagina yet the sitter didn’t notice anything differently. Rover doesn’t offer any money back unless your vet bills are over $250. I am out of 150 dollars that I spent for my dog to be boarded. As well as veterinarian fees. A week later, and my dog is to the point where she’s starting to feel somewhat better and act like her normal self. This was a traumatizing experience, and I will never use rover services again, nor would I recommend them to anyone else.