Rover.com | Pet SittingReviews of rover.com

I had a very serious complaint against one of the sitter's regarding the neglectful nature in which my dog was cared for. As of now I still have not heard back regarding any actions that would be taken against the sitter. Also I was told any refund requested should be discussed with that individual sitter. I don't believe this is correct because 1. Me contacting the sitter personally could definitely create a hostile interaction between the (2) parties and nothing would be accomplished. 2. The money was taken from my account (before services begun) by Rover and negotiating any refund, I feel should be mitigated by Rover.

Watched a new-to-us doggy, he is so sweet and was having so much fun with our 3-year-old. The profile says not good with other dogs so I kept him home and played with him in our backyard since there are plenty of dogs in the neighborhood. SOMEHOW, he got out of our fence, I noticed immediately, got in my car when he already had attacked another dog. Rover closed my account for this. Even after I've been working for them for over 3 years with a perfect record. All because they had to pay a vet bill, which who knows if they actually did cover it. So much for a Rover guarantee.

Me han cancelado la cuenta por compartir mi número de móvil con los dueños de los perritos que cuidaba lo cual me parece algo apenas lógico la gente quiere saber en todo momento como está su perrito y la plataforma no avisa con la suficiente rapidez al usuario de los mensajes

I worked for 2 years for the company. I had 109 reviews and I worked every days without day off and I brought to the company around more than 100 clients. They get 13,601 pounds this year since January of payment fees that they took on that money. From last January 2022 to January 2023 I worked for 11,822 £ and once again they took half of the fees. They Literally deactivated my account yesterday because I have some clients from my veterinary practice where I used to work paying me by transfer instead of using their company and they Literally deleted my 2 years of worked saying that I breach the terms and condition as saying that it wasn’t the first time as they deactivated my account few months ago as well because I was giving my what’s app number to my client and I didn’t know that I wasn’t allowed. Yesterday they have as well cancel a 2000£ of booking coming without taking time to speak with me and without any empathic that it was my only income. I tried to reach the customer service and they didn’t even take time to speak over the phone with me and just saying that I kept cancelling booking while I have never done it. I have had never issue with my clients or animals and I have 109 reviews on my account rover and I was a superstar cat sitter. I didn’t appreciate that they didn’t listen to me and just put in a bin 2 years of work. One of my client called them and they lied and said that they desactivated my account because I kept cancelling booking I stead of saying and being honest that they didn’t accept that my clients didn’t want to go ahead with rover and get the money for them from my booking and they didn’t have any proof cash in hand payment. So it’s more easy to break my reputation as my client are wondering why they did desactivated my account and delete it. I will definitely write on social media Facebook instagram and tik tok what’s happened and how they treated me badly without communication and compensation to let me finish my booking as it’s my only income coming. I will definitely not recommend ROVER at all my clients and all futur staff. Very disappointed but thanks you because of you I will make my business better than yours 😉

No matter wha I do I cannot change my default text from my wife to me, and she keeps getting them all. And I do not know why you used an old email address, one I never gave to you. And your chat bot is of no use to me at all. Wish I had a Hume to talk to but you make next to impossible. Other ahtn that, I love your service.

Como cuidador me parece lamentable que me escriban perfiles falsos de una persona que no para de escribirme con nombres de personas diferentes y animales. A parte nunca hay fotos del perro y si los hay són de internet, que se nota. Poniéndome servicios que después no responden nunca más, y si responden es para quedar en el sitio más lejos posible, para no responder nunca más. Llevo muchos mails diciendos a vosotros para que hagáis algo y nunca hacéis nada, sólo largas que no llegan a nada. Lamentable que no verifiquen la identidad de todo el mundo que se pone en la app para saber a quien se deja el perro, o si es alguien verdadero, porque despues cobrar cobráis muy rapido, y con comisiones abusivas para nada. Yo sé quien és, y en su momento os lo dije, pero no hicisteis nada de nada. Y encima de seguir escribiendo desde perfiles falsos, tiene información fraudulenta en su perfil como que puede poner medicamento inyectable, cuando no sabe ni dar una pastilla con dosis adecuada!! Lamentable, que a los que lo queremos hacer bien y nos dedicamos a esto porque nos apasiona seamos menos que aquel que cuida de cualquier manera a los perros por cuatro duros.

My dogs were drugged and abused by Erika your dog sitter

pet sitter canceled at last moment. now I can't go to my own sons wedding