Rover.com | Pet SittingReviews of rover.com

Natalie, the Rover boarder based in Compton Bishop, Somerset double booked herself & cancelled our booking at short notice. it became clear she had known for some time & had been dishonest, she confirmed the booking multiple times on messages outside the app & in person, even when she mistakenly mentioned her own holiday and backtracked saying our dates were still fine when queried. She said she couldn’t confirm the booking on the app only due to a technical fault but that everything was booked in. It later became clear this was a lie. We had paid for and facilitated multiple visits, a trial night etc. and she had confirmed no issues with the dogs. Rover did not help find an alternative that we could access in the app in time. They also clearly do not enforce their own rules eg. Messaging outside of the app/letting people down last minute & dishonesty. I sent them full proof & while they apologised & confirmed unacceptable conduct they didn’t actually action this. A complete waste of time & money and very stressful when you have invested a lot in a long awaited holiday. In addition, they allow the boarder to cancel the booking which stops you leaving a negative review. Therefore their review system is misleading. Please do not rely on Natalie or Rover for your precious holiday! The only good part of this experience is that I didn’t leave my dogs with someone this dishonest.

My dog sitter never came to walk my dog, I immediately had to cut my vacation trip short and come home and asked Robert for a refund. It’s been a nightmare they still have not gave me a refund. My dog sitter ameenah A was suppose to sleep over 2 nights and never showed up as I explained to the rover support and they seem to not understand and still paid the sitter. I’m furious. I heard so many bad things about the dog sitters on rover and I chose not to believe it and here we are in the same situation I was warned about. My puppy left home alone all day and over night in the dark. Still looking for a full refund.

I booked a Rover dog sitter over a week prior to my out of state vacation. I drove almost 4 hours expecting the pet sitter to meet me at our hotel. I booked her for four hours on each of our three nights so I could go out to dinner each night with family. The sitter gave me her cell phone number. She never answered my calls. I had texted her letting her know I was driving and what time to expect me at the hotel. When I got to the hotel, I called Rover for help. The first representative hung up on me. I continued to be transferred from one department to another. One representative told me the sitter had a family emergency and I was out of luck. I was on the phone with them for over an hour. This was my first and last time to use Rover. They ruined our vacation and provided no help to resolve the situation.

Rover hade en hundvakt som inte tog mot vår hund på ett bra sätt. Vi fick inte se hans lägenhet och efter två timmar begärde han att vi skulle hämta hunden efter att han hade bitit både hundvakten och hans dotter. När vi hämtade hunden kunde dom inte uppvisa några bitmärken. Vår helg i Oslo blev helt förstörd och vi fick avboka hela helgen. Trots att vi fick helgen förstörd vägrar Rover att återbetala. Vår hund har aldrig tidigare bitit någon och är van vid småbarn. Hundvakten bodde i ett riktigt knarkarområde i Oslo och jag ångrar verkligen att vi lämnade honom där. Hundvakten vägrade att gå en gemensam promenad och lät oss inte komma in i lägenheten där det enligt hans uppgift efteråt var många barn. Efteråt gör Rover allt för att skydda honom och ge felet till vår hund. Aldrig mer Rover.

Didn’t help me and don’t put up my review on provider.

Extremely poor customer service. Endangered my dogs care by dog sitter. Rover did not refund my money. Customer service was rude. Refused to listen to my safety concerns! Never again using this service. Moved to Wag and will ONLY hire sitters from Wag

Dog sitter abandoned my dog and Rover has not refunded me. Specifically, my house sitter left my dog (overnight) for nearly 12 hours without telling me and despite me reaching out. My dog ended up going over 24 hours without a walk or potty break. Unsurprisingly, I decided to replace the sitter without an outside party. I spoke to Rover support multiple times. At first, they confirmed I would be refunded for the remainder of the stay, but after formally cancelling, they went back on that promise. I am disappointed that Rover’s word means so little and they were not supportive in an indefensible situation.

Scammers here. All their positive feedbacks are from USA and the negative one from UK. It means they paid for positive feedbacks which is facilitated by TrustPilot itself if you pay them enough. These scammers ask for money as FEE from poor jobseekers which is itself odd and try to expand their networks by asking email addresses from any people who are interested before telling them to pay. Avoid these scammers ☝🏻🤮