Rover.com | Pet SittingReviews of rover.com

i have found that many others have responded initially and confirmed interest for a meet and greet, but have then either cancelled or failed to maintain contact and commit. We are very disappointed with, what we thought were supposed to be reliable pet people!

Horrible sitter experience and Rover was not helpful

Hundvakter är ej pålitliga, blir sjuka , hunden blir skadad hos de ! Rover tar inget ansvar ! Bättre riktiga pensionat !! Så nej tack ! Inget ansvar från Rover ! Inget mera från mig !!!!

I have tried a few different Rover pet sitters. With one lady my dog came home with his fur full of burs. It took hours to pick them all out. Another lady lived in a one-bedroom tiny townhouse. She had a 12'x12' patio yard out back all dirt and no grass. She had 5 large dogs when we got there!! I hesitated to leave my dog but was leaving town and didn't have enough time to find someone else. Shame on me for not pre-screening her! When I picked him up, the monogramed blanket he sleeps with was torn literally to shreds! The lady apologized and said she didn't see happening. That means that she wasn't watching the dogs! Did she leave 6 dogs alone in that tiny space with no supervision?? What if one of the dogs injured or killed my dog? Never again! I will never use Rover again and don't recommend it to anyone.

Dog ate and started vomiting plastic with no warning from the sitter, my property was damaged and left dirty, screws and a pill were left out for animals to access. Rover says they took action, but will not say what kind, but did inform me to watch my language when speaking to sitters in the future in reference to “Wanna explain why the duck there was a pill on the counter??? I don’t give a duck what it was, it shouldn’t have been out in the open for the animals to consume”. Will never use again.

The Rover website is horrible to use. It's impossible to search for an individual sitter so you have to scroll through hundreds of accounts to find the person you want. I was super happy with the person I used but it seems like it would be easier to just pay the person directly. At least then they wouldn't lose 20% to Rover.

Ich war nie auf der Webseite, trotzdem hat man heute versucht Geld von meinem Kønto abzubuchen

My first time time using rover.com left me profoundly shocked and disappointed. I found a catsitter through them who came by for 25 days in a row. Even though she stated shortly after starting that she had been assaulted and suffered a head concussion, I told her to "take it easy" and not go in on the days she felt unwell. Almost three weeks later, she then messaged me to tell me that my cat had bitten her and that she had decided to go to Urgent Care. She continued to catsit until I returned. But a few days after I got back, she messaged me to accuse me of having lied (denied) that my cat sometimes bites and punctures the skin. She also added that she had a compromised immune system and that she shouldn't have to tell me this. I'm not sure I understand completely the logic of her last statement. She had done an excellent job despite the head injury and the catbite (which never turned into anything serious). I gave her a glowing positive review and tipped her. I discovered ten days after that rover.com had disabled my login to their site. I had to telephone them to discover what the issue was. Apparently they had decided that my cat was a danger. There is no way for me to ascertain how seriously my cat had bitten her (he sometimes bites me, too, breaking the skin, as I had explained to her when she messaged me to let me know, and I applied a topical ointment, which had always cleared up the lesion). This has created a problem surrendering the cat to the Humane Society, which requires detailed information on past and especially the most recent incident. I cannot furnish this due to the callous bureaucratic indifference of rover. They have all the compassionate listening ability of a business model created by human robots. They are inappropriately and without reasonable justification blocking my need and right to know what exactly happened. I was in France at the time, for a duration of 26 days, wholly dependent on short, semi cryptic messages from my catsittet. I placed by entire trust on her and on rover.com. In feel betrayed by rover.com. Rover.com should allow me to communicate with the catsitter to find out what really happened. It sounds like what she messaged me was not what really happened. She made it sound like a perfunctory duty she had had to perform. They take your money and then refuse to take responsibility for clearing up a serious issue. I am a responsible cat owner and I would like to be sure that my cat's behavior has not significantly deteriorated. Now I am missing an important component which would allow me to assess how much of a danger, if any, he might pose for myself or another catsitter. Now I don't have any record--much less receipt--of my catsitter's having catsat for me for 25 days. Or way of getting one. It all has "disappeared in the ozone." That isn't right and isn't fair to me (the "employer"). Short of that, I face having to surrender him, which I really do not want to do.