Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingNov 16, 2023

Hello, I'm sorry to hear this was your experience. Rover will be reaching out shortly to help navigate this issue. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. In the meantime, you are welcome to email, [email protected], or give us a call at (888) 727-1140 whenever you have safety-related needs.

Response from Rover.com | Pet SittingNov 13, 2023

Hi Maria, thank you for contacting us about this, we do take these matters very seriously and we’re sorry to hear this was your experience. We’re currently looking into this as we do have an active investigation on the matter and will be taking appropriate steps to address this situation. In the meantime, I recommend reaching out to your assigned Trust and Safety Agent  at  888-727-1140 if you have any more information for us or would like an update on where we are in our investigation. As pet parents ourselves, we care deeply about the pets and users on our platform, and the safety and wellbeing of our community members are a top priority.

Response from Rover.com | Pet SittingNov 11, 2023

Hi Archie, it sounds like you may have signed up as a sitter and requested a background check. Please give our Rover Support team a call at 888-453-7889 and we’d be happy to help solve this concern for you.

Response from Rover.com | Pet SittingNov 11, 2023

Hello, thank you for your feedback. Please note that pet sitters are able to set their price to any amount they wish to make sure the booking is successful. Should you have any questions, please give our 24/7 Support Team a call at 1-888-453-7889.

Response from Rover.com | Pet SittingNov 10, 2023

Hi Josie, thank you for your candid feedback. We’re sorry to hear of the experience that you have had so far. Your feedback will be reviewed by the appropriate team to ensure that we are making. any necessary changes and developments to better our platform for sitters. In the meantime, our support team is available 24/7 at 888-453-7889 to help with any troubleshooting or questions you might have.

Response from Rover.com | Pet SittingNov 9, 2023

Thanks for taking the time to provide us with your review. We are sorry to hear about this experience. Although we understand the rare emergency can happen, please be assured we take these situations seriously, review them holistically, and take necessary actions to ensure that last minute cancellations are not abused. We'd like to help. If you'd ever like some direct assistance with some of the legwork for finding a great sitter, please contact our Customer Care team at 888-453-7889.

Response from Rover.com | Pet SittingNov 8, 2023

Hi Carol, this is Olivia from Rover Support. We're sorry to hear your experience of our platform. Our intention is not to provide unfriendly service, rather the opposite. I would like to discuss this further with you to investigate what went wrong, please contact us by emailing [email protected], or call +44 8082 812524, you can also contact us by chat through our Help Center: rover.com/help. Best regards, Olivia

Response from Rover.com | Pet SittingNov 8, 2023

Hi Daniel, Thanks for your message. I am sorry we did not meet your expectations. We have emailed you to try to solve your issue. Also, you can always contact us here: Chat www.rover.com/chat Phone +44 8082 812524 Email [email protected] . Thank you so much, Azahara S.