Rover.com | Pet SittingReviews of rover.com

I tried to book a sitter for my puppy. I picked a sitter, and she said she was busy that night and unavailable. I then found another sitter and we confirmed it on both ends. Then, that original sitter came back and said she was no longer busy and could sit for my dog. Before I had a chance to tell her that I'd found someone else, she hit the confirm button. I told her i had already booked with someone else, she apologized and canceled on her end. My credit card shows that I'm being charged for both sitters on the same night at the same time. This is unacceptable and it's difficult to get hold of anyone at Rover to talk about this.

Terrible experience, don’t do it find someone else! First ever attempt to use a dog sitter and About 10/12 days before I was due to go away I used this site to help find a sitter for my puppy! After plenty unavailability because of the Christmas period a lady said yes all is fine, we exchanged numbers to communicate but failed to do so. Then 5 days before we are due to go away for Christmas I had an email that my booking was cancelled! No message or anything from the lady. All the customer support had to say was my refund would take 10 working days but they will give me £20 voucher if I book with someone else on their site! Now I paid £200 upfront and now I have to wait 10 working days , 5 days before we are due to go away, and I have to find another £200 to pay the next sitter upfront if I manage to find one! The Christmas stress the holiday the money will have an effect, The stress this has caused the family has been immense. And the understanding for the situation was poor. Save your money go elsewhere. Don’t make my mistake.

Bad per sitter and no support from the app team. Automated messages and canned responses is all I got. I do not recommend using this app as you are putting your pet at risk. One star because is the minimum I can give.

I left specific instructions with the sitter regarding my 2 dogs. As much as the sitter may love animals, it became apparent that she wasn’t necessarily trained to handle all kinds of dogs. Because of her not following my instructions, I went away with destroyed property and a dog who didn’t get his prescribed diet. She would not reimburse me for the property, and neither would Rover. All I got was a dismissive apology and an offer for a $20 credit. As if I would utilize this service again. After I had dropped the pups off for the weekend with her, I felt uneasy because she kept saying that the puppy was “acting wild.” He has stayed with someone else in their home for 2 weeks with other animals in the home, and there was never an issue. I offered more than once to just go and get the pups, but she kept insisting everything was fine. Obviously it wasn’t. This was my first time utilizing this service, as I was unable to board them as usual, and it will be my last. Extremely disappointed and disgusted by the whole experience.

This review is of Rover the company and NOT the sitter. I booked with a trusted, reliable sitter I have used several times in the past. My original booking was for 15 days in November and I was charged $890 including the $50 service fee Rover charges for every booking. I later asked for a modification to 10 day stay which my sitter agreed to and made the change on Rover site. Rover charged me $140 cancelation fee (read their fine print policy, no cancel fee is applied to modifications) and increased the price per day by $7.00 with no explanation so now the price for 10 days was $820 including $50 service fee, a difference of only $70 for 5 fewer days. My sitter was not paid the cancelation fee which, when it applies, goes directly to sitter. My credit card company is investigating Rover's reprehensible actions and I am waiting for the $210 refund still owed to me by them after initial $70 difference in price refunded when booking was modified. It is impossible to get personal customer service from this company. I will never use Rover again. This addendum is added after reading Rover's reply. More obfuscation by Rover. My sitter did not request a cancelation, simply a modification of dates and Rover's own internal policy states there is no fee for modifications. And if that wasn't enough, Rover charged me the cancelation fee and did not give it to the sitter. The sitter and I both agree that no cancelation fee was ever in play in this transaction. Telling me to take it up with sitter as if it was her policy is just Rover delaying the refund owed to me.

First time using Rover.com and will be the last! Having paid for the booking the sitter then told me she would be working!! Really? Our dogs are not used to being left for more than 4 hours max and the expectation was they would look after my dogs the way we do. Isn't this what Rover.com advertise? This simply isn't true. Rover.com are only interested in getting the booking for themselves and their sitters. They are not interested in whether the client, i.e. those who pay for the service, are happy or not! I shall not be using Rover.com again and nor will I recommend to others. Appalling.

I was excited to use Rover for the first time but after booking my at-home reservation, the sitter just cancelled on me less than a week out when I'm supposed to be out of town. Even though the company states a 3 day cancellation policy, a week is not even enough to try and find a replacement. I don't trust this company and won't be using them. Word of mouth from those you do trust is still the best way to find the best people. Try harder Rover. You lost my business.

Have your sitters actually respond to inquiries I had one out of seven respond to my inquiry. That sucks!!!