Rover.com | Pet SittingReviews of rover.com

The sitter we hired was very professional. However due to an incident beyond our control rover dropped us as customers. They are a good service but they leave no room for customer service. I would recommend that they strongly consider the fact that animals are not humans and will be unpredictable at times. The sitters should be trained to avoid situations that might cause them harm particularly since rover offers all kinds of services to animals.

Pet sitter got an attitude with me, I got an attitude back, and I got banned

Terrible experience for dog sitters. I had a dog staying with me and it turns out that it had fleas. I called rover asking for support and financial help as I had to get meds for my dog and fog my apartment multiple times but they just said “that’s not covered under our policy”. So now I have $150 costs and a pest infected place for a $180 stay??? That’s not ok.

The sitter I hired through ROVER killed my dog 3/23. He falsely advertised a safe property. It was far from it. ROVER sent a sympathy note. In it, they promised to pay end-of-life vet services ($550) And offered to reimburse any costs should we decide to purchase or adopt another pet. We eventually adopted another rescue ($500). To date, repeated calls, conversations and emails with receipts for both. Lots of empty promises. No actual response. No payments. Nothing. Just ignored. Horrifying, deceitful business practices. Cold, disrespectful and clearly unethical management.

Rover wants bookings thru them & promotes their customer service and help. However when there was a problem there was no action or response on their part. We paid for a drop in service which includes 30 minutes with your pets. The sitter was at our house for exactly 6 minutes & that includes her walking up and down our driveway. Then she went onto the Rover website to state she was at our house for 30 minutes. When I brought this to her attention, she refunded $13. We paid $36. I sent several emails to Rover that this was unacceptable. We were refunded half the money; we didn't get half a service, which would have been at least 15 minutes. Rover seems to think that $13 refund was an acceptable solution. During the exchange with the sitter, it turns out that the sitter is lying about where she lives. When the sitter stated that what was left after the refund didn't even cover her gas, I said that Rover had her living about a mile from our house. The sitter stated she lived in an area that is actually about 10 miles from where she states she lives on Rover. Again, Rover did not seem to be concerned about that either although, where the sitter lives helps people pick who they want to come to their house. So, the sitter lied on the Rover website about her time at our house, then lied in her feedback about us as owners and continues to lie on the website about where she is located.

I wud not recommend rover for booking your dog yo stay with a dog s

I wrote a great review and tipped the sitter - The reality is that I will not be using rover anymore.

I left early for a short vacation and by 9PM the same hadn't heard from the sitter. I tried texting and calling. Nothing. Anything could be wrong - an accident, who knows. But I didn't know if anyone was taking care of my 16 year old dog for the last 14 hours, or if something happened to the sitter. So I called Rover. They tried to reach the sitter - I think they had trouble but I wasn't sure. I told them all I need to know is if the sitter is there and if my dog is ok. I pleaded with them to go over to my house and check. Just hire a local Rover sitter and pay them $100 to lmk what was up. Rover would have none of it. Instead they sent me an offer for $20 on my next booking and told me they aren't responsible for the sitter, there was nothing they can do. Never have I experienced a company being so cheap and inhumane. Mind numbing blind greed, pure stonewallers who would not do the obvious and responsible thing to make sure a dog and or sitter were OK. I blasted them with profanity, but nothing mattered. Their $20 offer told me they were pure greedy scum. The company has no moral compass and should be trashed with fanfare.