Rover.com | Pet SittingReviews of rover.com

Do not trust Rover. The company assumes no responsibility for anything that might happen to your pet. Rover does not vet their sitters. No fingerprinting or background check is involved. Pick a name from a classified ad. It's precisely the same but with the convenience of a glossy online website. Research on the internet will recount countless horror stories of lost and dead pets. Rover takes no responsibility and repeats countless times, "Rover does not employ the sitters." If you love your dog or cat, do not use Rover to find a pet sitter. As per Rover's response below, they do not vet the sitters professionally. No fingerprints are taken. Rover asks some cursory questions as dictated by their legal team. Please research all the times Rover has been taken to court. The company accepts no responsibility for the actions of the sitters who are available for employment. Again, it's akin to responding to a classified ad.

I have a 3 year old French bulldog, I boarded my dog with a per sitter from rover, I left it with her from Dec 30 to Jan 1 while I spend the Hollidays with my family, I left a healthy dog, when I came back to pick him up I found my dog with a big wound on his head, the pet sitter told me it was self inflicted by him scratching his head on the concrete and when she found out it was too late, there was blood and he had a bald and red spot on his head, this was pure negligence, I was devastated and mad, I submitted a claim to rover safety team and it turns out it was denied due to self inflicted, come on how do I know that is real, how do I know my dog was neglected and just left in a room, this was a terrible experience for me and now I'm stuck with the bill vet. DO NOT RECOMMEND USING ROVER.

They are not really they to help. They are just there. They don't make there people go through any training so anyone can be on there. Yes the do a background check. There app is not the best. Just so many issues and all rover idea for help is not there problem

Update: I called thenumber based on Rover's response below. After explaining the situation again, I was simply passed to another person. Done wasting my time fighting this. Just be careful people and don't believe canned corporate responses (below for reference). Terrible Rover Customer Experience! Please read before booking. I booked my dog an overnight stay during the holiday and during my interaction with the pet sitter, I felt extremely uncomfortable with the sitter. She was aggressive and unequipped to handle dog sitting. For the safety of my loved one, I ended up NOT leaving my dog with the questionable sitter and decided to cancel my flight and holiday plans with the family. But that's not the worst part.... I was charged and Rover's support team was unwilling to refund me my money. After explaining to the representative about the situation and safety concern, they were unwilling to accommodate my refund request. To make matters worse, they wouldn't let me write an honest review of the sitter to help others in the future avoid the nightmare I lived. Be very careful using this site as it's clear Rover does not care about the safety of your pets and will side with the pet sitter. I am writing this review in the hope Rover will improve their processes to make a more enjoyable and safe experience for everyone looking for care for their loved ones. Do better Rover.

I seem to be double charged!

Subject: Formal Complaint Against Rover.com for Unfair Cancellation Charges To Whom It May Concern, I am writing to formally lodge a complaint against Rover.com regarding an unjust charge and a disappointing experience with their service and customer support. On Dec-30-2023, I engaged the services of a pet sitter via Rover.com. Unfortunately, the sitter canceled the appointment. Despite this cancellation being initiated by the sitter and not myself, I was charged $209. This charge was imposed even though the service was not rendered and the cancellation was beyond my control. I believe this incident reflects a highly unfair cancellation policy on the part of Rover.com, which places undue financial burden on the consumer. The situation was further exacerbated by a lack of adequate support from Rover.com's customer service team when I sought assistance. This experience was particularly disheartening as it was my first interaction with Rover.com even after calling them. They said get refund from sitter while they are the one processing my credit cards. The inconvenience and frustration caused by this incident have led me to take the decision of canceling my association with their services and advising others to be cautious in their dealings with this company. In light of these circumstances, I am considering filing a report with the Federal Trade Commission (FTC) and the Better Business Bureau (BBB) to further investigate this matter. I believe that my experience might not be an isolated case, and such practices could potentially affect other customers. I urge Rover.com to reconsider its policies and improve its customer service to prevent such incidents in the future. I also request a full refund of the $209 charge as the service was not provided. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Sincerely, David

This was a terrible experience .. I had 2 other 'iffy' experiences with other Rover sitters My animals were distressed. I explained to Rover in multiple emails to which they did not respond, the details of how i found my animals and my home. I also explained that i didn't want to leave a bad review for fear of retaliation and that Rover should interview other customers especially those that don't leave reviews. I asked Rover several times using their directed emails trust@rover and support@rover to learn how to leave a formal complaint describing what happened, I can't bear others' pets being vulnerable to this. I don't believe Rover vets their sitters well and I also don't believe they have good control over their review system. Thank goodness my time away was brief.

We had planned and met with the sitter two months prior to our 5 day vacation. We met twice to introduce her two dogs with our two puppies to make sure they got along. On the day we arrived she was boarding another dog which she never had mentioned to us which made five (5) dogs total in a smaller home. She told us that she would be sending pics and updates frequently, but I had to text and ask for updates. Every picture or video that was sent my one puppy’s tongue was hanging out as if she was thirsty (never before). We believe that our pups weren’t cared for as we were told they would be for several reasons.