Rover.com | Pet SittingReviews of rover.com

Rover up until my last trip has been a decent experience. My 6.5yr old lab was in the care of a sitter who was also watching other dogs, one who aggressively bit my dogs tail and caused several hospital trips and amputation. For the last month, Rover Trust and Support team have done everything distance themselves from this claim and either stop responding to me and/or deny "SOAP" paperwork provided by the Vet Hospital. I am now out over $2k and left wondering where my claim sits and if I will ever be reimbursed per their Rover Guarantee. Completely unprofessional and not worth another booking!

I reached out to Rover to address a distressing encounter with a deceitful owner who misrepresented the booking for one cat but surprised me with three (!!!) upon arrival in December. Shockingly, Rover has been utterly unhelpful in assisting me with obtaining the payment rightfully owed for my sitting services. Despite informing them of the payment dispute well in advance—more than 48 hours before completing the sitting—Rover has failed to take any meaningful action, a clear violation of their own user term agreement. Their feeble suggestion that I should directly engage with the unscrupulous owner for payment has backfired, leading to extortion attempts. In a display of negligence, Rover has done absolutely nothing to support me even with ample evidence at their disposal. The owner, taking advantage of Rover's lack of intervention, retaliated by leaving a highly negative and inaccurate review. Shockingly, Rover remains apathetic and unresponsive. Adding to the frustration, their support agents have demonstrated a disturbing lack of attention to detail. Not only did they barely read emails correctly, but they also erroneously assumed my role in parts of the communication threads, forcing me to repeatedly clarify the situation. This disheartening experience has left me deeply dissatisfied with the Rover app. Consequently, I am removing all my clients from the platform indefinitely. I've also strongly advised my fellow pet sitters to follow suit, emphasizing that the platform fee is simply not worth the countless issues and lack of support from Rover.

The provider started to ask for more money for our dogs while we were on vacation. She even attempted to cancel, then she said she was moving. We were able to finish our trip and recover our dogs and pay her 100 extra just to be able to get them back. Our dogs have been peeing and defecating in out house that indicates that she did not take them outside. Worse experience ever

We have not received our fog collar iver 2 months and I am having a difficulty in contacting River to inquire.

No mientas Ner, que no me hacías ni p… caso por emails.

Well I hope other people have had a better experience with Rover than me. I registered then got the app. I contacted 2 potential sitters which both had the dates I required available. There was such a quick response I was impressed. After arranging a greet and meet I got a date and time within an hour …. Impressive. Then when I asked where to meet I got no response from the sitters and no response when I went to the Rover support team. I booked a holiday based on their availability and now I’m very stressed as I have no dog sitter. Avoid this company. I’m going to delete my account and now have to look for a dog sitter again. Very disappointed

Do not work for this company. They are the worst. They will steal your profit and harass you

My dogs weren't fed or walked once a day. The water bowl were bone dry, you could even see a drop of water and that was all 3 water dishes nothing was done with my dogs and the poop was not cleaned up either and she lied