Cathy R.
My dog sitter was difficult to deal…
My dog sitter was difficult to deal with because: My dog pooped on the floor. She thought I knew this would happen before hand and I needed to pay her for picking it up, which I had no problem with paying for.. However, she also came to the conclusion that my dogs were not being properly care for while I was on cruise. She came in one hour daily and my friend that works til 4 every day came in also for a while to meet my dogs needs. She used condescending words and was no longer friendly or polite to me. I made complaints about these things Along with the fact that the posted photo on Rover.com WAS NOT HER! I have no idea who this lady really was that was coming into my home every day while on 7 day cruise??? Rover.com investigated all these issues BUT did not let me know their findings so far NO MORE MIKAYLA FOR ME OR MY PUPS!
Response from Rover.com | Pet SittingFeb 27, 2026
Hi Cathy, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie




