Rover.com | Pet SittingReviews of rover.com

I’ve been a sitter for Rover for the past 7 years last week I received a pittbull we did meet and greet not my first one and I’ve had pittbulls my self I’ve also own German shepherd’s corsos Pomeranian Chihuahuas Rottweilers wheaten doodles and many more breeds this dog Bella, the second day bit my friends, dog, a much smaller dog. This pitbull did not like smaller dogs the owner didn’t specify nor Rover I had to take my friends dog to the vet. The bill was $1700 thinking rover was gonna reimburse me. They said no because my friend dog didn’t belong to rover even though a rover dog bit my friends dog at my house Rover does not care about your dog. Very disappointed and frustrated and at the same time traumatize

Multiple problems with Rover.com. They send prospective sitters that live hours from where you are. Many sitters run multiple animal sitting services. Many sitters are highly UNreliable. One let my dog escape and barely got her back. No thanks!

I don’t want to get too long winded in here, but if you want a company that stands by services provided, don’t book through rover. We hired a sitter that did not follow our care instructions at all and left our dogs for 14.5 hours without a bathroom break or checking on them and was also only visiting twice a day, so routinely crating one of the dogs for over 12 hours and also not taking them out to the bathroom or checking on them for 12-13 hours at a time. He also left the dogs without water for an extended and unknown period of time and they were EXTREMELY thirsty once this was discovered. Very long story short, I documented all of this via proof of keypad logs and GPS data from my dog’s collar, and they only offered me a $75 refund out of almost $300.

I have been discriminated by this company still waiting for your call for explanations

I have been a member of Rover since it was Dogbuddy which I used successfully. Tnhe last 2 times I tried to get a dogsitter with Rover I found it time consuming and impossible, I wont be trying to use them again. They are also very expensive with some sitters charging double what others do. In future I will be using boarders who work for themselves which is also cheaper

Zero stars. I did not sign up for your emails. Why are you emailing me five times a day?!

Rover may have many good caregivers. I happened to get one that was not. I do not want to air dirty laundry. All I can say is people need to be less willing to not let first impressions be your guide.

My toy poodle had his annual visit with his regular veterinarian exactly one week before he was dropped off for a six-night dog boarding in the home of a Theresa & Nicole, Rover.com sitters. His annual exam was normal and he was fine when I dropped him off. I received photos and updates during the course of his stay reflecting that he was fine. On the day I was returning home, the sitters messaged that my dog was randomly crying and whimpering due to no known cause other than he might miss me. I offered to pick him up when my flight landed, but was assured he was fine and picking him up in the morning was fine. I received another message upon landing that my dog was eating and drinking but he seems sad and in pain. The sitter did not know if he just missed me or if there is an underlying condition. Sitter stated that when he walks around the house it is slow and his feet sometimes slip out from him causing him to fall, then he yelps a bit. I informed them that I would pick him up that night. When I arrived, the sitters were apologetic and offered to refund that night’s stay. When I learned that due to my dog’s behavior, he had missed his dose of medication for his joints, so I assumed that this was the source of his pain. I left carrying him to the vehicle and from the vehicle to my home. I did not realize the seriousness of my dog’s condition until the following morning. He could not bear his weight and could not use his front left paw. I immediately called the Rover.com sitter, who then told me she thought he had hurt his paw from jumping, and I responded that this is information I should have been told to relay to his veterinarian. I then received a text from Rover.com that they opened a case with Rover for emergency treatment if needed. Later that day, my dog was seen by his veterinarian who concluded that my dog had a neck injury and although there was pain in his front left paw it was not broken. She concluded that his symptoms were due to an injury as this condition does not occur spontaneously. He was prescribed steroids and pain medication. Rover denied the claim on the basis that this was a pre-existing condition, although the veterinarian’s handwritten notes indicate otherwise. Rover advised that their decision could be appealed by submission of additional information directly from the veterinarian within 30 days. Before my veterinarian could submit the required documentation, Rover sent email informing me that although my claim was denied, that as a courtesy, they would give me a courtesy payment for the same amount that would have been paid if my claim was approved. This courtesy payment was contingent upon me signing a settlement release in which Rover does not assume fault, and prevents me from sharing what happened publicly which could harm Rover’s reputation. So why am I posting this review? My senior dog showed no improvement from treatment with steroids and pain medication. Six days after his injury, my veterinarian advised me that he would unlikely improve and since he was still eating, I need to keep him comfortable. However, if he does not eat for two days, that means it is his time…time to put him to sleep and end his suffering. Tears flowed uncontrollably as I replied that I could not kill my dog. I provided around the clock care of my dog as his health declined until he died overnight, exactly two weeks from the date, he was retrieved from Rover’s dog boarder. His final act of love… me not having to put him down. The pain from losing him is unbearable at times as it feels like a loss of a family member. Instead of me being able to peacefully grieve this loss, I have received emails over the weekend from Rover informing me that I can no longer use Rover’s website unless I agree to their updated terms of service, to include changes to their arbitration agreement.i later learned that they denied the claim again…the same day my veterinarian submitted additional documentation showing my dog didn’t have that injury prior to being boarder and a letter stating that the injury occurred during boarding and ultimately led to his demise. Rover does not want to be accountable for the injury that occurred while my dog was in the custody of their boarder. My dog taught me the meaning of unconditional love, and because of that love I am sharing my painful experience. I do not want any other pet owner to experience what I am going through right now; therefore, my silence can never be bought.