El
App designer never tested their site! Useless!
We tried to use the mobile app to secure sitting services for our cat. It is more than frustrating to use -- the keyboard plays hide and seek (mostly hide) so you can't even enter information required to sign up! Are you kidding me? Trying to find a technical support contact number is like trying to find gold nuggets in your potted plants. If you do find one and make a call, the support technician is basically useless. If I could give less than one star, I would.
Response from Rover.com | Pet SittingMar 27, 2024
We sincerely apologize for the frustrating experience you had while trying to use our mobile app for securing sitting services for your cat. We understand how important it is to have a reliable and user-friendly platform, and we deeply regret that our app did not meet your expectations. We take your feedback very seriously and are actively working on improving the app's functionality, particularly the keyboard issue that you mentioned. Our team is dedicated to ensuring that our users have a seamless experience, and we appreciate you bringing this matter to our attention. Regarding the difficulty in finding a technical support contact number, we acknowledge that this can be inconvenient and apologize for any frustration caused. We are constantly striving to enhance our customer support channels and will take immediate steps to make our contact information more accessible and user-friendly. Our 24/7 Rover Support team is also always willing to help and can be reached at 888-453-7889. Thank you for taking the time to share your feedback with us. Your input is invaluable in helping us identify areas where we can improve and provide a better service to our customers. We genuinely appreciate your patience and understanding as we work towards resolving these issues.