Rover.com | Pet SittingReviews of rover.com

False advertising on the behalf of their sitters and false price listing on top of that

I have friends who have used this service but I haven't and never will. All of them had dogs, and out of the 5 friends who used this service, 3 of their dogs came home severly mutilated/killed. The company, has still refused to get in contact or discuss what happened, we only know that one of the dogs had passed due to asphyxiation. Its absolutely disgusting seeing a company try and promote pet friendly activities with entrusted employees, full well knowing that they have killed multiple dogs in their care. Pets are family, do not just trust them with random people ESPECIALLY this company

I booked in advance and the sitter accepted the job. She wouldn’t answered my requests to have a conversation or video chat prior to the date, and never showed up - ghosted. I tried to book with another sitter in my price range and area and she never responded to the request for service. Very unreliable.

I listed my dogs' behaviors and characteristics in their profile and explained to the dog sitters the specifics about my dogs' situations before booking the dates. They also met with the dogs twice before the boarding. Afterwards they went online and wrote stuff about the dogs that I had already explained - if they didn't want to take on the dogs and handle their situations, they should not have agreed to board them. Then Rover refused to take down their comments. I already paid a lot of money for the sitters, so this isn't right. Plus, Rover's site is not very user-friendly, they have a lot of technology issues and tech glitches. Sitters show up in areas that aren't near where you are located. Also, Rover does not have a phone number, so there's no way to contact them if you have a question. You're better off leaving your pets with friends of family if you can.

Beware, if your pet should get injured, they will not pay any insurance as they advertise!.... I. Only left my dog to be walked for thirty minutes and his eye was damaged. The sitter did not notify me but once I picked him up and got him home. I immediately called and reported it to her. And she said she reported it to rover within the forty eight hour time frame and they still refuse to pay any of a $900 dollar vet bill. They had me jumping through hoops for days. Providing all kinds of information and doctors notes etc, which was fine. I did it all immediately. And then I proceeded to tell me. None of my claims were eligible because I didn't report within the 48 hrs.... The sitter indicated to me. She would handle all reporting to rover. Anna contacted her immediately after driving the .4 miles to my home. The sitter indicated to me she would send all the receipts into rover And then rover would contact me within 24 hrs. I was led to believe I was doing everything correctly! They could have told the sitter to have ME contact them immediately even though they had all my receipts so far, but no they wait until it is past 48 hrs, proceed with requiring several things knowing they were going to DENY ALL CLAIMS! All of my correspondence Was from a woman named Ms. Kelly, Who is head of the department for claims. Corporate greed at its finest!

Mi experiencia con Rover fue una completa decepción. Tras la cancelación de mi cita por parte de Alejandra sin previo aviso, intenté dejar una reseña sobre su desempeño, pero la plataforma la clasificó como 'nunca reservada' en lugar de 'cancelada', impidiéndome expresar mi opinión negativa. Este hecho plantea serias dudas sobre la integridad del servicio. Además, el dinero que utilicé para la reserva no se ha reembolsado a mi cuenta; en su lugar, lo han retenido en la aplicación para un posible uso futuro. A pesar de mis esfuerzos por resolver estos problemas con el equipo de soporte, no he recibido una respuesta satisfactoria. En resumen, no puedo recomendar esta plataforma para mascotas debido a su falta de transparencia, que solo promociona las opiniones positivas, y su deficiente servicio al cliente.

Your too expensive, take too much from the dog watchers. Also, credits SHOULD NEVER EXPIRE!!!!!. ALSO, you did nothing to help ke pit when my sitter cancellednlast minute. Just lucky I didn't have a flight somewhere!! Suggesting I chose another sitter with less than 12 hours before the booking is disgusting. Then after just ignore my emails and responded with prepared generic phrases

unreliable platform that does not take accountability on both the owner and sitters' part