Rover.com | Pet SittingReviews of rover.com

The sitters I have used have been great and it’s definitely preferable to kennels but the booking process is long and convoluted. I have reached out to 8 sitters, all of whom have their calendars set to available for the dates I need but have then come back to say they are away or fully booked. It will also often show sitters who have restrictions that make my dog not suitable (e.g crate trained only). Rover needs to add more filters to the search and force sitters to change their calendars when they are booked. It’s been more stressful than it needs to be and I’ll have to revert to kennels. Ps my dogs had good reviews from previous sitters so I don’t think they’re specifically avoiding him.

I thought that Rover.com could be a wonderful tool to find pet sitters and it really is until… I realized that I was double service charged for extending my dog’s stay in January for a March stay. I was charged for 2separate stays even though I pressed extend. This would not have been an issue if Rover reimbursed me for the mistake. I contacted Rover after realizing this mistake. Rover told me that it was too late to get a refund for the overcharge because the stay had ended. Seriously 1 star for honestly! Pet sitter was terrific and Rover helped me to find her so 5 star on that part of the service

My pet sitter was not prepared to do the job. For two of the days she asked my mother- 80- to come over to feed my dog at dinner time. Nice girl- would not hire again.

Sitter cancelled on us in the last minute, and Rover did not give us the ability to review the sitter. Therefore, unreliable sitters do not get accurate reviews. (We were very lucky to find another (wonderful) sitter on a short notice through Rover; otherwise our trip would have been derailed).

Too hard to navigate. Also, I want to meet my dog sitter before actually having them come and home sit with my pet. There is no way to message them without sitting up a booking. I had to put in a fake booking just to say I want to meet them. When I did this I received an email from Rover warning me that I have to set up through rover or risk being suspended. Please do better and work on this.

The sitter was not honest with the services she provided. She said she would let my dogs sleep on the bed with her. That did not happen, she never slept in the bed and slept in a chair having my dogs sleep on the floor. Excuse was I can’t sleep in a bed that you and your husband sleep in. My husband found evidence of poop in the garage, not sure if she left the door open to the garage or just put them in there. She left the back door open stating that she needed fresh air, I have an epileptic dog and a 10 month old puppy, with access to a pool while she was in the house not paying attention. I was on a cruise and checked on the outdoor cameras and was astounded. My house was dirty when I came home, and had to do her laundry of towels and facecloths that I left for her. I had to vacuum all kinds of debris, you would think she could pull out the vacuum cleaner and do it. I came home to a very visible pee area on the floor, to which she shrugged she her shoulders when I pointed it out. I tipped her 250$, because that is what I told I would do when we got home. I wish I had not, but I kept my word. You would think that it would be an incentive, obviously it was not. It was not a good experience ! I will be more selective In the future and not sure if I would use this service again.

The pet caretakers I interviewed were great. The reason for three stars is because I think the total price for a one hour drop-in for my dog is way too expensive. I paid 43.29 for a one time drop-in visit.

This could be a long story but…… We left our Boo for 5 hours in good faith. We called to pick her early she said she was out to lunch and would be back 30 minutes. She did come right back and we got Boo. She had a couple of dogs there Was Boo okay with being there without a human there She only had a couple of dogs but when we got back there many more dogs. We were very angry about that. She she got back she knew we were unhappy but tipped her and left. We did not notify Rover so now you know. We put an angry review of her. She wrote after that and lied about every point.