Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 513 reviews with 2 stars · Clear filters

Darlene M.
Sep 11, 2025
Many unfit dogsitters and no refund from Rover
Rover took payment several times from me for different bookings, then i would find out the day of the booking the owner had a large vicious pitbull or similar who was aggressive toward my dog that wasnt mentioned in the sitter profile, or find out it was someone else minding the dog that i felt uncomfortable with, or find their place stinking of pee and poorly maintained. When i would refuse to leave my dog with them, Rover took half the money anyway each time. There are many dogsitters out there who are not fit to mind dogs and just want your money. Rover doesnt give refunds on hundreds of dollars for multi day holiday reservations. I was lucky to find a good sitter around 50% of the time. After 3 times dealing with unfit dogsitters im never booking with Rover again.
Response from Rover.com | Pet SittingSep 11, 2025
Hi Darlene, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie
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AW
Sep 9, 2025
Customer Service is atrocious so buyer…
Customer Service is atrocious so buyer beware! Mine was a last minute booking, site encouraged me to approach 2 sitters and somehow I booked them both for same job. I only realised when I saw two payments pending on my account. I was told not to worry they had cancelled one sitters. Following day both Payments left my account days before booking would take place. I have been reimbursed half of the cancelled booking fee and told the other girl had a cancellation policy....for being accidentally booked for all of a few hours she got half of her sitting fee. I contacted the cancelled sitter about her policy and she said she would contact Rover to waiver.. obviously didnt happen. Impossible to get to speak to a human. Take your time booking, read everything!!! An expensive mistake to make and the company doesn't care once they have payment . As for their customer service I spoke to a non English speaking gentleman who just reiterated their policy. No give or take, total waste of time. I have emailed, chatted to robot, left messages and phoned....brick wall
Response from Rover.com | Pet SittingSep 9, 2025
Hello, thank you for your feedback, and we’re sorry to hear that this has been your experience. We understand your frustration and want to support you the best way we can. Sitters on Rover have the freedom to customize their business and that includes choosing their cancellation policy. While we cannot override a sitter’s policy, you are more than welcome to ask the sitter directly for a full refund. If you need further assistance, our 24/7 Rover Support team is available at 888-453-7889. Please don't hesitate to reach out. -Lexie
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Mie H.
Sep 5, 2025
Rover er en dårlig forringelse fra…
Rover er en dårlig forringelse fra Dogly. Det fungerede meget bedre før. Jeg gider ikke bruge appen mere.
Response from Rover.com | Pet SittingSep 5, 2025
Hej Mie, vi er kede af at høre, at dette var din oplevelse. Selvom dette ikke er typisk for Rover, tager vi feedback seriøst. Vores mål er at sikre, at alle brugere kan bestille pålidelig kæledyrspleje og få en god oplevelse, og vi beklager, at det ikke var tilfældet for dig. Vi vil gerne have chancen for at gøre det rigtigt og opfylde dine forventninger. Vores 24/7 Rover Support-team er altid tilgængeligt på +45 80 83 04 28. -Lexie
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nicole
Sep 4, 2025
Rover does not care about the safety of…
Rover does not care about the safety of animals and allows sitters with abusive behavior to continue booking stays with other owners. Not okay!
Response from Rover.com | Pet SittingSep 4, 2025
Hi Nicole, we appreciate your feedback and take these concerns very seriously. We want to assure you that safety is of the utmost importance to us. We'd appreciate the opportunity to look into your concerns further to ensure our standards are met. Please don't hesitate to reach out to Rovers' 24/7 dedicated Trust and Safety team at (888) 727-1140. -Brittney
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Jean-Baptiste A.
Sep 3, 2025
Coût non annoncé de 10€
Coût non annoncé de 10€ non remboursable en fin de démarche d'inscription en tant que pet sitter pour les frais de vérification d'identité.
Response from Rover.com | Pet SittingSep 3, 2025
Bonjour Jean, merci pour votre retour sur notre application. Nous cherchons constamment à améliorer Rover et apprécions vos retours. J'ai partagé vos commentaires avec notre équipe produit. Si vous avez besoin d'aide, n'hésitez pas à contacter l'assistance Rover au 888-453-7889. Nous sommes là pour vous aider. -Olivia
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Beverley L.
Sep 3, 2025
I am a sitter with them
I am a sitter with them , I would not rate them ,they are disorganised , my clients don’t find it easy to pay , and when I get a request for sitting if it’s a long length of time they don’t let them reply back to me. , I have experienced this by other sitters names coming up in customer contact , which they shouldn’t be able to contact me unless booked ,I am leaving company ,had bad experience from beginning
Response from Rover.com | Pet SittingSep 3, 2025
Hi Beverley, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you and your clients. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at (888) 453-7889. -Lexie
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Bonny
Aug 30, 2025
About 95% of sitters don’t respond to…
About 95% of sitters don’t respond to booking requests, and of the few who do, nearly all turn out to be unavailable, even though their calendars clearly show those dates as open. It feels like Rover makes no effort to ensure sitters keep their availability accurate. Unfortunately, this isn’t a one-off experience; it happens every single time I use the platform.
Response from Rover.com | Pet SittingSep 1, 2025
Hello Bonny, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie
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Kim
Aug 30, 2025
On our recent visit we were kicked out…
On our recent visit we were kicked out of the review when trying to give a tip to our sitter. We asked rover team and we were told we could do Venmo. So we did and then an hour later we got a text saying we could get removed from rover.com for doing so . I first asked if we could get set back up in system to send tip and the rover team said no that was not an option but we could send Venmo, cash or PayPal. We are not happy that we were mis informed, and don’t trust rover. Com now
Response from Rover.com | Pet SittingSep 1, 2025
Hello Kim, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at (888) 453-7889. -Lexie
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