Rover.com | Pet SittingReviews of rover.com

Since Rover.com has not been helpful with our bad experience I feel I need to resort to social media shaming. We hired a local gal through Rover.com to stay overnight and care for our 2 dogs and 2 cats while we traveled to Las Vegas. We have a senior dog that does not do well with boarding any more which is why we prefer to have someone stay with them. The cats are easy. They have a robot litter box and automatic feeder. We have outdoor cameras to notify us of people on our property. The first day of our vacation the Rover we hired spent a total of 2.5 hours at our home with our dogs. She left about 10:30pm that first night. She did not stay overnight as we hired her to do. No communication that she couldn't stay the night. We woke about 7am Vegas time which would have been 9am in Lincoln, NE and our Rover had not shown back up at our house yet. I started messaging our Rover without any response asking if there was an issue as to why she didn't stay the night. No response from her until a couple hours later with excuses after we had to scramble to find someone to go take care of our dogs after being left alone for 11+ hours without any food, water, or potty breaks. The Rover gal also didn't close our back door all way. So we were also panicking that our cats escaped the house. I was not a happy mama. I got a hold of Rover support online since they do not have a phone number to call. They eventually adjusted our booking for the 1 day of service since we found someone else to take care of our animals. Rover had the audacity to charge me a $140 cancellation fee that went to the Rover gal that didn't do her job. When I complained about this fee, all they said is that is their policy to protect their Rover sitters. Apparently, Rover doesn't care about protecting the pets and their parents. I feel scammed and will never ever ever ever use Rover.com again and I hope you don't either. Luckily we have an amazing next door neighbor and co-worker that saved the day for us and were able to take care of our furbabies so we could enjoy our vacation. The kitties did not escape and are still safe in their home.

No one contacted me after one of your sitters has collected funds and now is not releasing my dog back to me. I have proof of funds and communication with her throughout.

My rover reported me for my distaste in her lack of a thank you for a $45 tip. She was also strangely short with me on drop off, I suspect drug use

I would never hire Annie D. from Rover to care for my pets or house sit again based on my experience while she housesat my two dogs at my home. Pet owners beware. I recently hired Annie to house sit for my two Shih Tzu's while I was away on a business trip. Here is an overview of my experience: Initial Interaction: Annie was very sweet and kind during our initial communication on the Rover app. We arranged a meet and greet at my home where she interacted well with my dogs. We discussed the details of the house sitting arrangement, and she seemed attentive to my requirements. I informed her about the presence of cameras in the home's common areas and assured her there were none in the bedrooms and bathrooms. Annie was satisfied with this and accepted the house-sitting job. Booking and Stay: Based on our positive interaction, I booked Annie to house sit my dogs from Monday, April 22, 2024, at 7:00 am, to Thursday, April 25, 2024, at 12:00 pm. In the weeks leading up to the house sitting, I provided her with pictures of the bedroom and inquired about her food preferences, to which she opted to bring her own food. Despite a flight change, Annie graciously agreed to arrive 45 minutes earlier and accommodated the adjustment, departing early on the last day due to work commitments. Coordination was made for her access to the front door, which is locked/unlocked through "August." Throughout the stay, Annie kept in touch, sending pictures and videos of the dogs, which I appreciated. Upon my return home after my 4 day work trip, I quickly noticed several concerning issues. The most notable included: - The back slider door was left unlocked. - The dogs did not have fresh water, the water bowl was almost empty, and the water was dirty. - A spray bottle of Clorox was left near the puppy pads, posing a significant risk as Clorox is toxic to animals and unsuitable for cleaning their areas. The dogs had full access to the Clorox bottle. - house was dirty and disorganized - she ate my food after she reassured me she would bring her own. - she gagged when cleaning after the dogs. - she disposed of food containers in the trash bin without placing it in bags dirtying the containers with food and sauces everywhere. I contacted Annie regarding these concerns and shared pictures illustrating the issues mentioned, along with others not specified here but she blamed the dogs or myself. She did apologized for leaving the Clorox bottle and expressed uncertainty about the appropriate cleaning products to use for the dogs. Upon her arrival, I guided her to the location of the cleaning supplies under the kitchen sink, emphasizing that the pet-friendly cleaning bottle contained no harmful chemicals. Annie reassured me that she had been changing the dogs' water multiple times a day, attributing the quick dirtiness to the dogs' behavior. Regarding the unlocked slider door, she clarified that she had only been instructed to manage the front door using the August app. Despite initially not feeling the need to monitor the cameras during Annie's stay, my concerns about the Clorox bottle accessible to the dogs prompted me to review the camera footage, revealing the following observations: - During the four-day stay, Annie only changed the dogs' water on Tuesday and Wednesday. The last water replacement was on Wednesday around 10:30 am. - The Clorox spray bottle was left near the doggies' puppy pads on Wednesday at around 11:30 am. - The camera footage captured Annie using the cleaning bottle located under the sink during the initial days of her stay. I would never trust Annie with my dogs or in my home again. Prior to knowing all of these issues; Annie was paid for her services and i also gave her a 20% tip. Pet parents beware.

We rally appreciated meeting Amalie, she was excellent. She knew very well how to handle dogs. But my experience with Rover was...ineffeciecy, neglect and unprofetional.

Had to drive 2 hrs to collect as sitter was in a rental and was worried dog may damage paintwork Cross doesn’t come close

Impossible to end your account. Don’t ever register! Thankfully I didn’t register my credit card. Insane that you need to register your card on this seemingly scam site. Wouldn’t recommend it to anyone. Taken 3 days and they still can’t end my account.

I was a sitter with rover for over a year. They did and still do the most unethical and illegal things to both clients and sitters. They have cancelled bookings I had and the owners did not request the cancellation just days before out of town trips. They have not paid me for bookings all together. Their customer service staff is downright abusive. Their trust and safety team isn’t actually trained for their job. They were sued in California and didn’t do what the judge ordered, which was to lessen the percentage taken from the sitter because they are self employed 1099. It’s only a matter of time before they get another class action lawsuit which will be much bigger! I hope someone buys out the company and does it the right way. They are literally the most sorry excuse for a company!