Becky
Terrible, horrible, very bad experience
If I could give less than 1 star, I would. The pet sitter never showed up, never called, never texted, never reported into Rover. When I was finally able to speak to a customer service representative at Rover, he seemed to be reading from a script. It was obvious that English was not his first language. We had a terrible, horrible, tense, tear-filled morning as we attempted to find another sitter so that we could get on the road in time to attend our niece's wedding. Rover was of little help and never explained to me what happened with our reserved booking house/pet sitter. I doubt that I will ever use Rover again.
Response from Rover.com | Pet SittingMay 11, 2024
Hello Becky, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. While cancellations on short notice are rare, they sometimes happen and we're sorry we didn't meet your expectations at this time. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.