Rover.com | Pet SittingReviews of rover.com

Let me be clear... we 100% love our pet sitter. We have been using him for several years and he is the best ever! My rating is based on the company itself. There is absolutely no consistency with their billing. I was never charged sales tax before, but with our last stay, we were charged. In addition, the service fee has varied with each stay and this last time I was charged $50, an outrageous fee and significant increase for anyone, let alone a long term client. I sent 2 emails with screenshots to show them what I was talking about. No one addressed or answered my concerns. They just said "thank you for your feedback". Needless to say, I will have to give up a great pet sitter because of the inconsistency in pricing, the lack of concern, and unwillingness as a company to communicate with their clientele. Please check your booking for sudden billing increases and/or additional added charges.

Riktig anklagande app. Blev inaktiverad och anklagad utan att ha gjort något fel. Känns så hemskt att bli oskyldigt anklagad för att ha brutit mot reglerna. Tänk på hur ni formulerar er på denna app för dom läser allt och feltolkar allt.

They do not stand up for the clients. It’s all about the sitters no matter what they do or how far they stretch the truth.

My sitter cancelled with under 20 hours until my trip away , leaving me having to cancel my trip . I thought the company should have offered to source me another sitter instead of calling me to inform me that my money would be paid back in 5 to 10 days . An absolute joke outfit , not fit for purpose . I would have given them zero STARS if it was possible .

I never imagined after booking with Rover and subsequently handing my beloved pet to a trusted sitter than within less than 3 hours he was killed. This is the most heart wrenching experience of my life. Worst feeling you can imagine!!!!! My pets passing. This is how Rover views this gross negligence. He was crushed under the wheels of a car as a result of the so called care being provided from you vetting this sitter. The pain and suffering I and my beloved pet are enduring is immeasurable.

Been with rover for nearly 2 years and the app and they way they run it is horrendous and can completely understand why there is so much bad stigma around the company. Your constantly reminded to sort your calendar which you sit for hours sorting and making yourself unavailable and responding to requests. Then for this month I've been fully booked for months now my whole June calendar is unavailable due to all the bookings. Yet they constantly put requests through still knowing your unavailable, I'm sick of responding to several requests every day which is time I can be spending or focusing on the dogs in my care on that day. So I stopped responding to all the requests out of principle then rover decide because your not going to jump through their hoops to over book yourself to make them more money but put your reputation as a great sitter at jeopardy or risk the safety and time focused on the dogs you have in your care they set your profile as away which is a passive aggressive move of blackmail. I've worked in security for 25 years I know when somebody is doing something to punish you. The app has so many flaws yet rover never listen to the sitters of what they want they constantly adapt the app to suit them ro make more money for themselves. I'm at the point of completely signing off with rover altogether taking their earnings from me from few thousand to zero. I have amazing reviews and so many repeat custo.ers due to my background in being a dog trainer, a security dog handler and 20 years experience with dogs and all behaviours, reactivity and traits and many breeds. You constantly make us sitters feel worthless it's just not good enough. If you want people like me to become the bad sitters you have currently focused in the news for losing and killing dogs or bad care that's the way you keep pushing us to be

would be helpful if the pet sitter showed up for our "meet and greet" - no communication, just no show. Ugh

Had a really bad experience with a sitter. They gave me $100 back while my dog is still traumatized by the treatment. I told my case investigator that $100 was an insult and have had no further communication. And I am pretty sure the sitter has not been banned from rover. I will never use rover again. B