Rover.com | Pet SittingReviews of rover.com

Rover, in theory, appears to be a promising service, yet it seems primarily reliant on the availability and reliability of its dog sitters. This model, however, does not seem to prioritize the needs of the dog owner. According to their terms and conditions, if a dog owner cancels a booking less than a week in advance, they must pay a cancellation fee equivalent to 50% of the booking. Conversely, if a dog sitter cancels, there is no compensation for the owner. We faced such an issue today when our dog sitter canceled our booking without any explanation and was unreachable when we tried to contact them. Additionally, customer support was severely lacking, providing no assistance during this situation, making it difficult for me to recommend Rover. Furthermore, the platform does not allow for negative feedback on dog sitters, which prevents other potential customers from being forewarned about unreliable sitters—a significant oversight. It appears that Rover values its dog sitters over its dog owners, likely due to the scarcity of sitters, which unfortunately allows for some level of unprofessionalism without accountability. The business model seems akin to a subpar version of Uber or Deliveroo—great in concept but poorly executed in practice.

Je déconseille fortement. J'ai fait garder mon chat là-bas. Pour ça pas de soucis avec eux bien sur. Quand j'ai voulu faire de la garde ils ont refusé mon profil ( je suis voilée) donc on se demande pourquoi, sans raison apparentes. J'ai réessayé 50 fois j'ai rempli les conditions à chaque fois ils trouvaient un prétexte farfelus. Puis ils ont finis par me dire que mon profil (que j'ai remplis avec soin et pris le temps de faire une longue présentation etc tout), ne correspondait pas, ils ont tous supprimés et mon dit que mon profil j'y aurait accès quand même 🤡🤡 j'ai depuis trouvé de la garde ailleurs et c'est mieux ainsi. Bref ils sont Injustes et incompétents

We had a dog sitter booked to come to our hotel room to watch our dog while we were at a wedding. The sitter cancelled 30 min before she was due. I called Rover to ensure she did not get paid. The lady at Rover said she would cancel the booking. I said I want to make sure I can leave a review for this women so other people who were looking at her would know what she did. The Rover representative said that if I cancelled I could not leave a review. She said there was no way to not pay due to a no-show and then still leave a review.

When I finally found out how to speak to a real human at the help line instead of a 100%unhelpful AI and after 45 minutes of her trying to be helpful and me not understanding any of the technical stuff she was suggesting, she discovered I'd managed to register twice with 2 different emails. She deactivated one - and then managed to send me a new password for the WRONG one. Finally made my booking by downloading the app which is not as ghastly as your website. Never again !!

We had an awful experience with the sitter. She left the fire place on for the night and didn’t feed our cat. She had our wine and passed out. When we informed Rover, we were told the respective team (trust and safety team) is busy and will get back to us. We did not receive any assistance for next 6 hours. We had to arrange the replacement sitter ourselves from thousands of miles away (we were out of country). Rover’s sitter gave us a very hard time to vacate the premises, Rover was not of much help in this either. I dont think I will pay Rover additional money just to use their platform to book a sitter in the future. They fell short on their trust and safety promises

My dog was bitten by another dog during her stay with a rover sitter. Rover makes the owners pay for the expenses, up to $250. No accountability from the company or the sitter. DO NOT TRUST THEM WITH YOUR DOG'S SAFETY!!

Sitter stranded my dogs while we were on vacation. Rover support contacted me to inform me and tried to help find a replacement. A week later I am still waiting on an update to a refund and every time I contact support I am told I will get a response within 24 hours.

I used Rover to book a house and dog sitter while I was out of town and our sitter did not do as instructed. She was leaving our dogs unattended for 16+ hours at a time leaving them by themselves at night. She was around so little our neighbors started doing wellness checks during the nights and afternoon but the sitter was never present. The neighbors ended up calling the police because they thought our dogs had been abandoned. We paid extra for this overnight service and it was not received. This lead to our dogs being destructive and stressed which they have never had a history of. Now I’m trying to work with your customer service teams to get refunded for a service I did not receive only for them to not be able to do anything productive and helpful. They are telling me the sitter has to agree to a refund. The likelihood of a sitter willingly giving up the money is low. Rover charges fees and offers a guarantee that doesn’t mean anything when something goes wrong. I am very disappointed in my service all around and I don’t see how I could ever use this service again.