Rover.com | Pet SittingReviews of rover.com

I do think you can find good sitters here. I like that you can upload information about your pets. I like that you get the rover card after a visit. However, I do think the fee that rover charges is too high - especially because it sounds like they charge both the client and the sitter a fee. I also don't like that you can't just search for local sitters without putting in a specific date. It makes it hard to just find people first (before you actually need them). I also don't like that everything is through the "conversation" rather than a calendar format. I like the conversation piece; I just wish there was a calendar that showed your bookings. I also think that clients should be able to request meet and greets (as in initiate them) and not the other way around (asking sitters to send a meet and greet). Lastly, if you're doing repeated bookings, I think that rover should help you find the backup person and let that sitter know that they would be your backup, as opposed to leaving it to the client. I've tried to find a backup person, but no one wants to be that. They all want to be the repeated booking, so it makes it very difficult - and that's hard because people DO get sick and you have to have a backup. That's the only thing I worry about with using this service. If Rover had something in place to help you do that, I think it would vastly improve the service.

I love Rover and the fact that I don’t have to pay to select a pet/house sitter. Only reason not 5 stars is no way to review pet sitters that you don’t book like the ones that don’t show to arranged meet and greets. I will continue to use Rover for my pet and house sitting needs.

Je suis globalement contente des services de Rover. J’y ai trouvé des pet sitters de confiance. Je leur reproche de ne pas adapter le tarif au nombre d’heures de garde. Par exemple, on peut payer 18 ou 20 euros pour une garde de nuit (ex de 18h à 9 h le lendemain) et le même tarif si on laisse son chien 4 heures en journée chez quelqu’un, alors que cela ne comprend pas une promenade. Je dois parfois confier mon chien quelques heures car il fait de l’anxiété de séparation… Par ailleurs, les pet sitters étant souvent des étudiants, il y a un fort turnover… il faudrait songer à se faire connaître des gens nouvellement retraités, qui peuvent offrir un service fiable dans la durée. J’en connais, mais ils galèrent avec l’appli…

What makes Rover great is the quality of their dog (animal) sitters… I have used Jill H in Washougal for sometime time and she is prompt, courteous and loves my dogs. I’d give 5 stars but Rover needs to work on their website to make it more user friendly… that’s my only complaint. The dog/cat sitters don’t even know what their website looks like while booking so there is some frustration with terminology and such but my gal is a 5 star and I’ll never quit hiring her when going OOT. Thank you

I would suggest that Rover has a better search method to look for sitters. Sometimes it is difficult to go back to certain sitters that I have interest in.

Rover is a comprehensive app for scheduling and providing the detailed needs for your pet. The reasons I did not give 5 stars was; 1. Too many repeated notices. This is a PAIN. 2. Changing the scheduled times is difficult. 3. There is NO telephone support. Everything is on line. These improvements would be great.

I have trouble navigating your system and accidentally added my kitty twice to the profile. And I also had trouble with the type of service I needed and logged into getting overnight stay instead of what I wanted, which was drop in. Anyway, I think you could improve your website. Johanna on the other hand is wonderful and has helped me when I’ve made mistakes on the website. She is very good with my cat.

The care given my pet was exactly what I asked for. No complaints at all. I would hire this person again. I was disappointed at the extra days it took to return my house key. It was returned and all is well.