Rover.com | Pet SittingReviews of rover.com

Payment is typically received about 2 days after I complete a booking, this is budgeted into paying my bills, etc. I had a lien put on my account for someone with the same name as mine, which I understand is not an issue that originated with Rover, however for over two weeks I was unable to get any help from customer service online or over the phone. They kept telling me that the only way "the correct team" could communicate was through email and I would receive one within 1-3 days, but that was a lie. It took over 2 weeks just to be told about the lein or admit that there was an issue with the payment. They were happy to let it just show as "processing" in the app because they already got their share of the money so who cares. They also told me that I could not contact Stripe who processes the payments directly, then after waiting two weeks was told that I would have to go through Stripe and they couldn't help me. 0/10 communication skills!

i was a long time user of rover, even before they were big. rover bought out another dog sitting service. i am a current rover sitter and would NOT recommend rover.

We hired Gina through river to watch our dog from June 21 thru June 29th. The first several days thru Sunday went well. Gina texted everyday with pics. On Monday we got a late text with no pics On Tuesday no contact from Gina. We texted several times no response By 10 pm that night we called and she answered. We told we were not happy with no responses and asked for a pic. She stated she would send a pic after 45 min no pic we called again and again she stated that she had and would do so again. Another 45 minutes and no pic and she would not answer the phone when we called. We assumed that our pet had escaped and she was stalling to see if she could find him. When she did not answer the phone we got in our car at midnight and drove thru the night to Gina’s home. We received a text about 5am showing a pic of trees but not our pet. We arrived and thankfully our pet was there. Gina did not have an answer for us and we took our pet and left. Our vacation with all of our siblings was cut short because of Gina Rover did not even send someone to verify that our dog was safe. We called rover help number. They took info and stated someone would contact us within 24 hrs. That did not happen We called rover after several days and again they stated they would contact us. About two days later we received and email from the asking for info. We requested a partial refund and they stated that we need to get that from the sitter. Good luck with that. Only way is to take her to small claims court which we may do.

DON'T Trust Rover reviews..... We too just had a bad Rover experience. We have used Rover in the past in another state. Moved to Northern Virginia this year and we don't really know anyone. My wife and I booked a 7-day cruise, so we went to rover to find an in-home sitter for the 7 days. This young lady "Gabby M". had a 5.0 rating and over 70+ reviews. We meet with her several times prior to make sure she was good with everything, and show her feeding, potty schedules, etc. She mentioned she had a couple of dog walks that week but would only be gone for a couple of hours which we agreed. We asked while she is away from the house put our dog in her kennel. We too have cameras in the front and back yard, and 1 on the inside of the house pointed at our dog’s kennel. The first day, she arrived at the expected time 8:30am, feed our dog & cats, then quickly left and was gone almost all day, then came back about 8pm, and feed our dog again, then left, and didn't come back until the next day. (We paid for in-our-house sitting). Our backyard camera caught her sneaking out the back fence. (We only gave her a code for the front door, so she was leaving our backdoor unlocked). Also, our dog wasn't in her kennel. We sent her a message to ask where she was, and where our dog was since Gabby was gone and our dog wasn't in their kennel. She lied and said she had taken our dog with her to another dog walk. I checked our front camera, and she wasn't carrying our dog. So, she didn't have her. Again, we asked. Where is our dog? She never gave us an answer, and then threaten to pack her stuff up and Leave. This was the 1st day on a 7-day cruise. We had no one to watch our animal as we just moved. So, she was going to leave a dog and 2 cats for 6 days to fend for themselves. We asked her not to cancel, and she finally agreed. However, we could not trust she would stay the entire time. So, we decided that my wife needed to fly back home. The next port we stopped in, we bought my wife a plane ticket (Last minute) and had to pay a huge port fee. Plus, my wife missing our entire vacation, and me left alone on our vacation.  We drove to the port which was several hours away.  So, I needed to get back to car to drive back home. P.S. our neighbors heard her car running for over and hour, seeming strange, they looked in her car. (Which was parked down the street, and not in front of our house) and found she had left someone else’s dog in the car for a long time. And FYI, We asked Rover for a FULL refund, and they refused. We had videos, pictures, front doorlock logs, neighbors comments and still they refused. So again. DON'T Trust Rovers reviews

I had booked through Rover for 3 days pet sitting for September and paid £251. 1. The sitter made 3 appointments to visit us, to meet the dogs and go through their routines. She cancelled each and made no further plans to visit. 2. Rover says they will issue a refund to the original card. We no longer have this account and have tried to request the refund to our bank account. 3. All my emails to them have come back undelivered 4. After finding a phone number no-one answers. Scam? Will wait and see if a refund comes.....

Rover just adds positive reviews on my behalf which isn't right.

I had a bad experience with my dog boarder who,s house was filthy. When i picked t dog up after my holiday the smell on him was so bad i had to get him into a dog groomer to be washed. I complained to rover and they have not deducted my £40 i had to pay to the groomer from my £420 i paid across to the boarder and do not accept ot acknowledge this is acceptable. I will not ever use rover again and will not recommend.

Rover does not publish dog sitter reviews unless 5 stars. We added a review recently and it does not show. Also, Rover charged us (the owner) a cancellation fee when it was the sitter who advised she could not continue to look after our dog and we had to return to pick him up early. The cancellation fee was as much as another night of boarding.