Rover.com | Pet SittingReviews of rover.com

I am beyond annoyed and will give a zero if possible. I secure a pet sitter to cover 5 of the 7 days I will be abroad. After back and forth with the sitter where everything was confirmed and I then proceed to book flights. 2 days before my flight and on a weekend when I’m already away, the pet sitter contacts to say his landlord will not allow him to keep pets. The reason why I use rover and have been for a while is it talks about vetting all pet sitter. How do you not check something basic like “can they house a pet?” My booking has now been cancelled and I am expected to find a new sitter at a higher cost in a few hrs all because of this nonsense. Even though I’ve advised rover that the pet sitter should not be on their app, they are instead sending me generic message. Considering rover makes money out of every booking. Any new booking I make and at a higher cost from their favourite list will cost me more and make rover more money. No apology, no reimbursing me or paying the difference this will cause me. More importantly, how do you trust your pet is safe when rover is clearly not vetting pet owners or to a higher standard. I have an emergency and now I’m not only dealing with that emergency but also this nonsense which is adding to an already stressful period. Think twice about using this platform and demand more accountability from this company as this is unacceptable and people should not be left out of pocket.

Our pet's eye was injured during her stay at a Rover sitter. The sitter did not even notice. When we picked up our pet, we found that she was terribly injured and not doing well. She needed to go immediately to the emergency room. Her eye was damaged beyond repair and had to be removed the next day. Although Rover has a Safety commitment, they are very difficult to work with. We had to answer multiple rounds of questions, all of which implied that it was our fault for not giving proper instructions or that the injury was due to a preexisting condition. Be aware that there is a $250 deductible for any care reimbursement. Additionally, Rover will not reimburse you the fees you paid for dog sitting, even if there is clear neglect or negligence. If you plan on using Rover, please read all the fine print. Rover will make every attempt to avoid responsibility and imply that the contract was between you and the sitter, even though the payment goes to Rover. Dealing with Rover has been nothing but an additional burden while dealing with a difficult and heartbreaking situation.

Just horrible. Their service guarantee is a joke. They allow anyone to watch dogs as long as they get their fees and when it comes time to pay up they make you pay the first $250 in vet care. My one week trip ended up costing me over $600 with the care and vet visit due to neglect Don’t use rover. They care about nothing but the fees they collect. I can’t wait till another company blows their poor service out of the water and provides actual care for the exorbitant fees they charge.

Rover Sweden is absolutely useless. We paid for someone to walk our dog for 30 minutes. He was caught sitting down letting the dog eat sticks by a neighbour and even the gps route shows he did at best a 12 minute walk… my dog then ended going to the emergency hospital due to throwing up continuously and coughing. Turns out he had a stick stuck… so not only did we get cheated by the walker we also got stuck with a vet bill… on top of that the customer service to get any money for the vet bill or our money back is just hopeless. Would never go anywhere near this company again or recommend them.

Ironically Rover has reviews on trustpilot and this is the last company you can trust. Their customer service is horrendous. If they have a conflict with you or a Sitter they will go as far as cancelling your personal bookings without notice. Find anyone else to book with or ask your Rover Boarder to book directly with them bypassing Rover. Note: The reader is fully responsible for taking any said actions on their own accord.

Petsitter cancelled short notice. Customer service failed. Never again.

Leider sind die sitter auf Rover nicht zuverlässig. Erst zusagen denn nachher absagen. Geht garnicht.

This is my response to the Rover’s agent: Indeed we have contacted your team TWICE but we were told that you could not help. Hence this very unreliable and rude dog sitter is still highly rated on your app?! If I was the boss, I’d be very worried for the Rover’s reputation. Why can’t there be an internal investigation?? Why can’t I at least warn the other prospective dog walkers via an internal app chat? We had a totally negative experience with this Company. We had a dog walker / sitter for some months we thought we could rely on. However, this person let us down: we were about to book 10 days boarding with her via Rover, so before doing so we contacted her multiple times to confirm. NO RESPONSE. This person totally disappeared and left us in the sh.. We had purchased the ticket to go abroad based on her availability and now we have no dog sitter. When I queried this with the Rover support team, they said that there is no way to amend her 5 star rating on the Rover app!! So basically this person will probably let other poor customers down as she still has 5 star rating in her review?? Totally unacceptable. Please choose an alternative dog sitting service. Rover is totally unreliable and uncooperative.