Rover.com | Pet SittingReviews of rover.com

We have used Rover several times with 4 different sitters: 1 house sitter for 3 occasions, 2 sitters for drop in visits, and 1 boarding in the sitters home. Three of the sitters were fabulous! Took great care of our 3 dogs, sent regular updates and pictures, and the dogs were healthy and happy when we arrived home. On the 3rd house sitting service, The house sitter, Theo, left our home filthy and left dirty dishes everywhere (even in bedrooms), the house had a terrible body odor stench, and the bathroom was a disaster and biohazard. They tried to say that is how they found the house, which is absolutely untrue as our home is spotlessly clean and our housekeeper had even visited that day. Needless to say, we did not use Theo ever again. Rover is getting a 1 star review because of their exorbitant change penalty ($147) and them also charging another $50 Rover fee even though I had already paid that fee for my most recent booking. I had been in constant communication with the sitter that this change may need to occur and she was completely fine with it. I will not use Rover ever again nor can I recommend their services because of their outrageous fees and poorly vetted in house sitter, Theo.

Thieves Take what they want then cancel your account.

Booked a sitter for the first time. Guess what cancels 3 days before she was supposed to be looking after our. Clearly lying for the reason why.

I used Rover.com when I booked a last minute holiday. I dropped my dog off 4 hours later my emergency contact was called as I had been told that my dog had bitten another dog. I have a golden retriever who is as soft as anything, he has never shown any signs of aggression. He lives and has grown up with my 4 year old son. A family member picked him up, he was still mingling with the other dogs at the sitters house. There was not 1 spot of blood on my dog. I was later asked if a claim off my dogs insurance could be made! The whole situation did not add up. However the sitters dog was in season and I suspect this had more to do with it than anything else. 4hours of care cost me over £150 with very little support from Rover.com and having to find alternative accommodation for my pet at short notice whilst I was abroad. I would not recommend this service at all.

Rover sitter alerté d'une agression de chien hébergé chez un sitter par leurs soins n'a pas souhaité prendre sa part de responsabilité dans cette affaire sérieuse. Une personne âgée de 84 ans se retrouve blessée. Le sitter en personne ne souhaite pas déclarer ce sinistre et rover non plus. Nous sommes obligés de déposer plainte au commissariat afin de faire entendre les intervenants.

I am writing to express my deep dissatisfaction with the customer service and the misleading terms and conditions associated with your platform. As someone who relies on rover for bookings, I feel compelled to bring these issues to your attention, as they significantly impact my ability to trust and continue using your service. 1. Poor Customer Service: On multiple occasions when I’ve sought assistance from your customer support team, I’ve been met with generic responses that do little to address my concerns. Rather than providing real support, your team often cites loopholes in the terms and conditions, leaving me feeling frustrated and unsupported. This is especially disappointing given the promises of assistance and support that rover claims to offer its users. For example One of the key reasons I chose to use rover was the promise that veterinary fees would be covered in the event of a pet falling ill while in my care. This assurance gave me a sense of security that has unfortunately proven to be unfounded. Upon needing assistance, I discovered that your partner vets are only available until 6 pm, which is highly impractical given that emergencies can happen at any time. Additionally, the coverage is far more limited than advertised, with only certain illnesses being covered. Even then, sitters are required to pay upfront and then hope that the expenses will be reimbursed if it’s past 6pm when your parter vets are closed. This process is both stressful and unfair, especially when you’re dealing with a sick animal and uncertain financial outcomes. If the costs are not covered, the suggestion to request a "gesture" from your team is disheartening, as it often results in only a small portion of the costs being covered, leaving sitters like myself in a hopeless situation. 2. Confusing and Misleading Terms and Conditions: The terms and conditions of your platform are not only confusing but seem deliberately designed to catch users out. Important details are buried in fine print, and when issues arise, they are often used against sitters like myself to avoid providing the support we are led to believe is available. This lack of transparency undermines trust and makes it difficult to feel secure when using your platform. 3. Unfulfilled Promises: Rover markets itself as a platform that supports its sitters, but in reality, the support offered is minimal and often not provided when most needed. This disconnect between what is promised and what is delivered is unacceptable, and it has left me questioning the value of continuing to use your service. I request that you review these concerns and take immediate steps to improve both your customer service and the clarity of your terms and conditions. Unfortunately, what I am experiencing at this time is unfairness and I will be seeking further legal advice on this matter. Please provide a response outlining how you intend to address these issues. Thank you for your attention to this matter

After using Rover a few times, I started having issues, MAJOR issues. First, my dog was severely attached while in the care of a sitter. Rover’s response to it, in my opinion, could have been better. I understand accidents happen and the sitter was apologetic and remorseful. While I haven’t used that sitter before, I decided to give the app another try. I used another Sitter who I did like, but when I went to use him again, I could not find him on the app. My most recent, and last experience with Sitter was with a young lady Who later found out was 15 years old. She was awful! She was an rude immature liar. She was by father the worst experience I had with the app. But most importantly, the way Rover handled it was awful. Although I had a terrible experience with the Sitter, it is ultimately the way Rover handled the situation that I am leaving this review. I will never use rover again and I strongly suggest anyone thinking about using the app to ask questions first. Of course now they reply asking me to call the toll free number. Call the number for what? I’ve done that! Plenty of times. I wrote a lengthy complaint letter and requested several call backs and no one has called me back. So you can put on for Trustpilot.com and its followers, but we know you failed miserably at addressing my issue.

Vetted a sitter and had two meet and greets. Less than 24 hours later and while we are 3000miles away the sitter messages that she’s not completing the sit and has left. Rover was searching for a replacement but had not found one. No guarantee of finding one. Sitter left because we alerted her to our home cameras and told her she could un plug them (they were no longer in use and not connected to wifi). She did not like our Alexa spots (that have camera blockers on them). Rather than remove and unplug our Alexa’s she just left. I cannot recommend a pet sitting platform that allows sitters to leave without communicating and trying to resolve the issue with the homeowner. Hard enough leaving your fur babies with a stranger. But cutting a vacation short and flying home early because of this was unacceptable. Just know your sitter can leave for any reason and does not need to tell you.