Rover.com | Pet SittingReviews of rover.com

Inscrit comme pet sitter j'ai été escroqué par un individu qui après avoir réservé pour la garde de deux chiens est arrivé avec 5 chiens. Il a insisté pour que je les prenne en promettant de me faire un virement pour régulariser. Un des chiens était en très mauvais état a son arrivée. J'ai dit au propriétaire qu'il fallait l'amener d'urgence a un vétérinaire. L'individu a récupéré son chien et ne l'a pas amené chez le véto, résultat le chien est mort 2 jours plus tard. Entre temps toujours pas de virement...Quand j'en ai informé le site ils m'ont dit que le propriétaire m'accusait d'être responsable de la mort du chien et qu'une enquête allait être faite. Je leur ai précisé que le chien était décédé après la fin de la garde et qu'il était en très mauvais état lors de son arrivée. Au final ils m'ont radié du site, n'ont fait aucune enquête malgré la plainte déposée contre le propriétaire et les témoignages de personnes ayant vu le chien. Ils m'ont laissé me débrouiller en accordant du crédit aux propos de l'escroc qui ne m'a jamais payé ce qu'il me devait. Pet sitters surtout ne vous inscrivait pas sur ce site, car au moindre problème ils s'en lavent les mains et vous vire. LAMENTABLE

Malgré deux expériences positives, très, je donne une étoile car le niveau des petsitters est désolant. Peu de réactivité, peu de fiabilité. Le rendez-vous est assez facile à avoir mais dés qu'il s'agit de demander une première rencontre c'est l'enfer ! Alors qu'avec les deux dogsitters mentionnées supra elles me contactèrent immédiatement sur WhatsApp pour la majorité il semble que c'est la panique dés qu'il s'agit de donner un n° de téléphone et de faire une visite à domicile malgré que je précise mon nom, adresse, que je suis sur Linkedin, qu'elles peuvent venir accompagnées ... etc. Garder un chien à domicile c'est de ma part une preuve de confiance, alors les personnes velléitaires, non merci. Ajoutons que Rover est toujours "désolé" mais ne bouge pas. J'ai clôturé mon compte avec un à valoir qu'ils refusent de rembourser. Site opaque américain,géré par une société du Delaware sans certitude que le RGPD est respecté. Leur réponse est hors sol. Ils n'aident en rien et violent le RGPD, aucun bouton pour supprimer le compte. Juste illégal en droit français et de l'UE.

We recently cared for a pug through Rover, but the experience was a nightmare. The owner missed several in-person meetings and failed to provide basic necessities like food. We tried to resolve these and other issues directly with the owner, which led to a lengthy discussion. But instead of receiving support from Rover, they chose to deactivate our account, leaving our next client in the lurch. Rover’s support is absolutely ridiculous. If any VP is reading this, consider overhauling the support team, as they clearly lack the competence to handle these situations effectively. Rover has a long way to go in terms of providing reliable and fair service to its users. Proceed with caution if you’re thinking of using this app.

Sad to know that upon returning from vacation your sitter messages you she thinks my pet is injured ? Our first sitter no longer works for Rover and since we had three dogs we wanted to ensure they had lots of space. Minimal choices of sitters and sadly $3,700 later and more pet visits to come. My pet has to be crated up to 16 weeks so we also had to purchase a larger crate another $180. Asked for refund of sitting fees for the one dog and sitter declined. We are currently working with customer service rep.

I trusted Rover to take care of my dog, Coco, while I was away, and it turned into an absolute nightmare. During the stay, Coco fell and broke her leg, which led to surgery. What’s even more upsetting is how little Rover seems to care. They might cover some of the expenses, but only for 30 days, even though Coco’s recovery will take much longer. We’re facing weeks of follow-up vet visits, bandage changes, and possible further treatment, but Rover’s limited coverage window doesn’t even come close to covering the long-term consequences. The lack of accountability and genuine care for what we’ve been through is just disheartening. This entire situation has completely upended my life, and I wouldn’t recommend Rover to anyone who values their pet’s safety.

I booked a drop in visit for Sept 23, it went well. I later told my sitter I wanted to add dates in Oct, she said ok I will add the new dates to your booking. I said ok- this was my mistake I canceled my Oct booking 5 days prior due to a pending hurricane hitting FL. I requested a refund, they gave me all my money back EXCEPT Rover said my sitter has a 1 day cancellation policy. I told them I canceled 5 days prior why don’t I qualify for a refund. It was because my sitter booked both months under 1 booking. I feel i was taken advantage of because I didn’t know I wouldn’t got a cancellation free refund even though I cancelled within the policy rules. She said I would have and to cancel in Sept for Oct dates because she booked them all together. This is absolutely insulting and bogus, I will never use rover again and will make sure none of my friends do as well. They are dishonest and misleading

I have never written a poor review. I booked a stay with a sitter… I called today to discuss some things, and he told me he is boarding a pet for a client with unknown behaviors. The reason the pet is boarding is that they are trialing the dog around other dogs before bringing that pet into their home. This sitter is not a trainer or behaviorist. Super scary that this person is caring for pets. I explained that I was not comfortable boarding my pet if he did not know the dog's temperament, and his immediate solution was that he would tether (the larger dog) away from mine. I told him I was very uncomfortable now and concerned about leaving my pet in his care, and I told him I would be canceling, in which he replied he would issue a partial refund. Mind you, I am leaving for a flight and I likely going to have to re-arrange flight plans and find care for my pet. I contacted Rover, and of course, the best they could do was help push the cancellation through (oh, and it is only a partial refund) and tell me to report him. He keeps 1/3 of the booking cost and is still caring for pets? Not good

My experience with Rover has been an absolute nightmare, both due to the negligence of a pet owner and the mishandling of the situation by Rover support. What should have been a straightforward 1 month-long pet-sitting service turned into a stressful ordeal that left me feeling disrespected and unsupported. We received the dog in terrible condition—no food, bed, toys, or even the legally required ID tag. The dog arrived wearing a dirty, wet jacket, and her nails were so overgrown they curled, causing her discomfort and scratching up our floors and clothing. We had to step in and cut the dog’s nails ourselves, to alleviate her suffering. This is basic pet care that should have been handled by the owner long before the dog was given in our care. Despite having discussed the pet's needs beforehand, the owner failed to provide any essentials until 11 hours later, after relentless chasing on my part. Even then, the food provided was only enough for half the stay, forcing us to chase the owner again. The bed, toys, and harness never arrived, making it clear the owner had no regard for the dog's well-being or our time. To make matters worse, the dog was not house-trained, and none of this was disclosed when we accepted the booking. She exhibited severe separation anxiety and urinated and defecated inside frequently, adding extra stress and cleaning work that we were not prepared for. Rover’s customer support was just as bad, if not worse. Without consulting me, they unilaterally changed the booking and waived cancellation fees that I was entitled to. After spending hours in chat and on the phone with multiple support agents, nobody was able to help. They left me stuck with a checkout date and time I never approved, in the middle of my working day, creating even more inconvenience. Currently, the owner has still not shown up for the new pickup time, leaving me still in care of the dog without payment, as Rover shortened the stay and waived fees without my permission. I'm now stuck with a dog that is no longer paid for, with Rover taking no accountability for this terrible situation. To any sitters considering using this platform: beware. Rover showed little regard for my time, my health, or the proper care of the pet. Their lack of accountability and poor handling of this entire situation was appalling. If you value your sanity, I strongly urge you to think twice before relying on this service.