Rover.com | Pet SittingReviews of rover.com

Absolutely no accountability from customer service. They paid money into the wrong account and just take no responsibility for their mistake.

Tried to advise Rover of incorrect info on a sitter I had an experience that ended in mixed results. The chat name it seem Rover was going to contact to clarify and correct ... was not done. Tried to leave review since there was inaction on Rover's side ... does not show up. Here was review for Carey B (Saint Louis): Review only to correct misrepresentation listed on profile. Had a booking for nearly two weeks while out of town. Due to some sickness and inside urinating (most likely nerves) with the pup, Carey canceled 5 hours after I dropped off my dog. She DOES have a small child (under two years old) and her profile has not changed even after I contacted Rover customer service about that issue. The circumstances of my nervous dog wouldn't have changed but I would have never met up if that info was available. I met the child and she seemed calm but I should have listened to my gut and not booked. The kennel who took my fur baby at the last minute has reported no issues. Very disappointing Rover experience overall.

I made a booking with a starsitter 3 months before a trip and we organised a meet an greet in advance of this. We hadn't been on a holiday in 6 years so it was a big deal for us. The person did not turn up to the meet and greet and apologised. We organised another and they did not turn up and did not respond to messages on the app or via phone. Rover could not get a hold of them either so we had to cancel 2 days before our trip. We were given 20£ credit as a result. We booked another star sitter, she came to a meet and greet the day before and seemed fine, although she looked different to her photo so unsure if she was a different person. We went though my dogs needs due to his age and health issues. Our sitter was obviously under experienced. She used my emergency contact despite myself being available to ask questions. She sent no photos. She didn't follow the care instructions. She turned up late. She left a mess. She left my dog scared and with his harness half attached for more than an hour on 2 occasions, he can't walk well and became scared and agitated as a result. The sitter cancelled under 24 hours and sent me a message saying this. After leaving she told me he had been sick the previous night. She was clearly underexperienced and she lied to me about the care she was giving. I attempted to leave a review on the rover app 21 days after the booking finished however there appears to be a glitch. I spoke to someone on rover who said they have sent it for review, however it's been over a week and I have not heard back. Additionally I was not given the 20£ credit off my booking. I have been severely let down by rover and their star sitter ratings as a result and I would not recommend them. I reported the sitter and I haven't heard back from Rover, again over a week ago and this concern on lack of response and accountability is worrying for people using this service. RESPONSE 29/10: It's been almost 3 weeks and I have not heard back from Rover regarding the reporting of the sitter, nor about leaving feedback. If Safety is a top priority I would have expected a response within minutes and this proves that they do not care about the animals, the sitters, or the people who trust rover and sitters to care for their pets.

Whatever you do, DO NOT USE THIS COMPANY!! I booked for a sitter on October 4-9, 2024. The sitter I booked with did not answer calls or text the day of service. I was to drop my dog off at 7:00 a.m. She texted me at 9:00 a.m. and apologize and said her phone was on DO NOT DISTURB. I had to find another sitting at the last minute cause my plane left a 9:30 a.m. Rover keep the money that I paid on September 22, 2024, and they knew I didn’t get my service. The credit card I used was on an account that I closed on September 27, 2024. They continue to tell me MY money was put back on a closed account and the bank has it. The bank has sent me 2 letter a copy of the transaction where the money was rejected from placing money back on the card cause the account was closed. So basically they are stealing MY money! Please DO NOT USE THIS COMPANY. Don’t learn the hard way! I’m still fighting to get my $200 back!

Horrible horrible experience. Spent over an hour setting up an account, reading bios, finding a dog walkers who could do 5 days a week…I specially mentioned how important reliability is because we have many other commitments. Christina accepted the job. Looked young, which made me nervous, but I tried to keep an open mind. Then, 24 hours later, she canceled all 40 walks tgat I prepaid. Said she had a conflict. How do you accept a job that is 5 days a week for over a month without verifying your calendar? Then when I express frustration, she has the audacity to tell me to chill and have a cocktail. Unprofessional and unorganized... no thanks. Stick with WAGS.

Trying to delete the registration information is a complete nightmare. The customer service appears to be non existent relying on AI which doesn’t understand non standard questions

Unable to leave a review on the site without a booking. Sitter cancelled on me days before my trip due to a "mix-up with their schedule". From a quick google search this happens to a lot of people. People are misled with the sitter's 5-star reviews, while who knows how many people have bad experiences without booking. If these pre-booking reviews were allowed I would be more careful with who I contact. **Edit** Rover, I don't want help finding a different sitter, I will not be using Rover again without being able to see honest reviews before and after booking.

I worked my bud off for years for them and made them tons of money. At the end they turned out to be narcissistic, horrible Millenials with no respect for others. I would NEVER EVER hire them.