Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingApr 17, 2026

Hi Paul, thanks for sharing your feedback. Payment timing is part of how bookings are now structured on the platform, and it helps ensure everything is confirmed and ready well ahead of the sit. We know timing preferences vary, and we’re actively gathering feedback on this to inform future improvements. -Brittney

Response from Rover.com | Pet SittingApr 16, 2026

Hi Kat, thanks for sharing this feedback. We’re sorry the app experience has been frustrating. We’ve shared your feedback with our product team. We’re always looking for ways to make Rover better than ever, and we really appreciate you taking the time to call this out. If you have any additional feedback or questions, you can reach Rover Support 24/7 at (888) 453 - 7889. -Brittney

Response from Rover.com | Pet SittingApr 11, 2026

Hello, thank you for taking the time to provide us with your feedback regarding our services fees. For sitters and walkers, Rover applies a 20% service fee per booking, which means Sitters take home 80% of their earnings. Our fees support 24/7 customer service, trust and safety, site maintenance, and sitter benefits, including payment processing and promotions. They also fund our Rover Guarantee for peace of mind. We value your feedback—please contact Rover Support at 888-453-7889 if you have any further questions. - Mandy

Response from Rover.com | Pet SittingApr 10, 2026

Hi Lisa, Hello, thank you for taking the time to provide us with your feedback regarding our services fees. For owners, the Rover booking fee is an 11% fee finalized at checkout based on the options and preferences selected for the booking, including dates, number of pets, duration, and any add-ons or discounts. For sitters and walkers, Rover applies a 20% service fee per booking, which means you take home 80% of your earnings. Our fees support 24/7 customer service, trust and safety, site maintenance, and sitter benefits, including payment processing and promotions. They also fund our Rover Guarantee for peace of mind. We value your feedback—please contact Rover Support at 888-453-7889 if you have any further questions. -Lexie

Response from Rover.com | Pet SittingApr 9, 2026

We're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. - Mandy

Response from Rover.com | Pet SittingApr 7, 2026

Bonjour Laura, merci d'avoir pris le temps de nous faire part de vos commentaires concernant nos frais de service. Pour les propriétaires, des frais de service de 15 % sont indiqués séparément au moment du paiement de la réservation. Ces frais ne peuvent excéder 49 € par réservation. Les pet sitters et les promeneurs de chiens perçoivent 85 % du montant de chaque réservation. Nos frais permettent de financer notre service client disponible 24 h/24 et 7 j/7, la sécurité et la confiance sur la plateforme, la maintenance du site, ainsi que les avantages destinés aux sitters (notamment le traitement des paiements et les promotions). Ils financent également notre Garantie Rover, pour vous offrir une tranquillité d'esprit totale. Nous attachons une grande importance à vos retours ; n'hésitez pas à contacter le Service Client Rover au +33 175 85 03 11 si vous avez d'autres questions. — Lexie

Response from Rover.com | Pet SittingApr 6, 2026

Hi Lance, thank you for taking the time to provide us with your feedback regarding our services fees. For owners, the Rover booking fee is an 11% fee finalized at checkout based on the options and preferences selected for the booking, including dates, number of pets, duration, and any add-ons or discounts. For sitters and walkers, Rover applies a 20% service fee per booking, which means they take home 80% of their earnings. Our fees support 24/7 customer service, trust and safety, site maintenance, and sitter benefits, including payment processing and promotions. They also fund our Rover Guarantee for peace of mind. We value your feedback—please contact Rover Support at 888-453-7889 if you have any further questions. -Lexie

Response from Rover.com | Pet SittingMar 31, 2026

Hi Damon, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie