Rover.com | Pet SittingReviews of rover.com

En rejoignant Rover en tant que personne qui propose de garder un chien/chat j’avais des étoiles plein les yeux. Mais je ne me rendais pas compte des frais qu’il avait pour moi (sur une visite à domicile à 10€ il reste 8,5€ après les frais Rover (15%) et 6,71€ après les impôts, desquels il faut déduire 12€/mois d’assurance responsabilité civile). Sinon l’autre option est que ce soit les propriétaires me déclare auprès de l’URSSAF en tant que prestation à domicile, mais je ne pense pas que quiconque ai le courage de faire cela. De ce fait, si vous êtes propriétaire d’un animal et que vous engagez quelqu’un via l’application pour garder votre chien/chat et que le prestataire n’est pas un professionnel/ une entreprise vous devez OBLIGATOIREMENT déclarer la personne auprès de l’URSSAF (CESU). Sinon vous êtes dans le cadre du TRAVAIL NON DÉCLARÉ et vous pouvez être attaqué en justice par la personne et/ou les finances publiques. Et c’est très facile à prouver, car l’application enregistre tout (dates, temps de travail, montant de la rémunération) et surtout les informations fiscales de la personne qui garde votre animal.

Rover is full of unreliable people who do not communicate. I wonder if anybody wants to make any money?! apparently not. It is like a bad online dating website with these women who are flaky and unreliable. I have tried to book services for my dog a couple of months in advance and unable to find Anybody decent.I give up! I work in an office and I am an excellent communicator, and I cannot believe how many idiots are out there as star sitters and don’t even reply or communicate whatsoever. What a giant waste of time.

We scheduled a house-sitter to come to our house for a meet-and-greet with our dog (a week prior), who 100% confirmed house-sitting availability for our dates. Half an hour before she shows up (a week later), sends a text saying she forgot she had other plans for our confirmed dates. We then had to scramble to find an alternative. Stay away from this place, totally unreliable.

This company is the perfect scam. They do not inspect or approve any of their hosts meaning they take a big cut and give nothing back. They are unlicensed uninspected and uninsured so good luck if something goes wrong. Local councils are the only providers of licences so this company operates outside of the regulations and as such DEFRA and government have not approved their operation. They prey on well intended animal lovers and are simply out to make money. Edit **** Rover.com have replied to my original review (see below) where it is clear that they are an American business with no understanding of the British legal and licensing regulations and laws. This clearly shows that they have no clue about how to legally operate in the UK and have no interest in fulfilling licence requirements for inspections of ALL hosts and their premises. This company should not be allowed to operate in the UK and should be avoided at all costs.

Their sitter didn't come because she went to the wrong address even though I updated it with Rover before she came, When I called she said she was at the new address ( and she gave me the updated address) but when I pushed she became agitated and aggressive and threatening. I called Rover to report my concern about her aggression and to get a refund but they refused to refund it, even knowing that she never performed the service. I'm also concerned that they aren't concerned with the safety of their clients.

App doesn’t work customer service unavailable let down with5 days to go to find another sitter . Very annoyed wasted a day trying to sort this out . Refund and compensation asap

I can’t believe Rover charges $50 just to review your profile. It feels like a cash grab with no guarantee you’ll even get approved. Really disappointing—there are better ways to support sitters and pet owners.

I’m deeply disappointed with the care Guillermo provided for our dog, Brissa. She came home with visible bite marks, a swollen mouth, and a red eye—none of which were properly communicated to us during her stay. Guillermo only sent a picture of her red eye on the day we were picking her up, never mentioning that she had been attacked by other dogs. Our dog isn’t aggressive, yet she somehow ended up in this condition under his care. The feeding schedule was completely neglected, and Brissa lost weight during her stay. Despite clear instructions, Guillermo failed to follow through, which is unacceptable for anyone trusted with pet care. Furthermore, Guillermo attempted to have us book outside the Rover platform, which is against their policies and left us feeling uneasy about his professionalism. Guillermo’s response to our concerns is filled with false statements. Brissa is a calm, non-aggressive senior dog who has never been territorial or displayed aggression towards other dogs. His claims about her behavior and the condition of her belongings are both untrue and deflective. Her bed and blankets were clean when we dropped her off, and the focus on this irrelevant detail feels like an attempt to distract from the fact that our dog was injured under his supervision. It’s concerning that Rover.com continues to allow him to accept pets despite these serious issues. This experience has been heartbreaking, and I hope other pet owners think twice before entrusting Guillermo with their beloved pets.