Rover.com | Pet SittingReviews of rover.com

I’m sure there are wonderful sitters who use this site. My concern is the Rover platform itself. It is incredibly difficult to deactivate an account once activated. This applies to individuals looking for services. I’m not sure how it works on the sitters side of the app. If you do use this site, be sure to upfront read the privacy statement sections and set up your account so your data and information cannot be sold or used. It has taken me multiple emails, texts, and phone call to have my account deactivated and they have shared that it could take up to 90 days for my account to be deleted.

They do not care about their sitters at all. One of their support team cancelled one of my sits by mistake. The client went with another sitter since they thought I cancelled for no reason. The support team admits they made a mistake but will take no accountability by paying for the sit they should not have cancelled. None of my sits should have been cancelled as I did not consent to do this either, not to mention it was the wrong one they cancelled. They lost me business and a client. Every time I contact them they just say sorry, we understand, but take no responsibility at all for messing up business for me. They lost me $300 worth of business and won’t do anything to fix their mistake. Their support team is a joke

Booked a sitter 3 months in advance and she cancelled 5 days before Christmas. Rover did ABSOLUTELY NOTHING despite all their policies mentioning reservation cover/protection. Obviously prices are 3x as expensive now and much more difficult to find a good sitter but of course Rover could care less. MUCH better booking elsewhere directly with a pet hotel/pet company. Trust me - I'm panicking right before Christmas and new Year's, definitely not how I imagined this going 3 months ago.

I worked as a pet sitter with numerous clients and received great reviews. I was well-regarded in the pet-sitting community. However, there was an incident where a dog was dropped off in poor health, and I didn’t have the funds to take him to the vet. I waited for Rover to advise me on what to do, but it took hours for them to respond. Eventually, they instructed me to take the dog to the vet without worrying about the payment. We spent hours at the vet, but nothing was done, and the dog didn’t receive any treatment. The emergency pick-up service took him away three days later. Rover’s only response to me was, "I don’t know what to tell you." Two weeks later, they closed my account without any warning or explanation. Their customer service was very rude and unresponsive, leaving me waiting for days without answers. Since I relied on Rover for my full-time income, this situation had a significant impact on me. Although I managed to move some of my clients off Rover, I lost a lot of business, and to this day, I still do not know what happened. Additionally, there was a client who needed a last-minute sitter for her dog. I was busy and couldn't help, so she booked someone else. Unfortunately, that sitter lost her dog and didn’t inform her until she picked up the dog. This was absolutely unacceptable, and sadly, the dog was found two days later, deceased. This situation was incredibly difficult for both me and my client, and I wouldn’t want anyone else to experience such a tragedy. Please do not use this app.

My friend went on vacation and left her dog with this company and when she returned she found her dog very sick, the person taking care of her dog did nothing to take the dog to the vet and they don’t call my friend to let her know.

I want to share the worst experience I’ve ever had trusting the care of my dog to Rover, specifically with a caretaker in Novato named Guillermo (unfortunately, I don’t remember his last name). We left our dog under his care while we went on vacation, providing him with all the necessary recommendations to ensure her well-being. However, from the beginning, everything was a nightmare. The night before our trip, we asked him for a picture of our dog to make sure she was okay. He sent a photo of her inside a car with all her belongings, just as we had given her to him. This worried us greatly because we couldn’t understand why our dog was in a car at 11 PM. During the time she was with him, we barely received any updates. We had to constantly ask how she was doing because Guillermo didn’t send us messages or photos unless we explicitly demanded them. His only response was that “she’s fine,” with no additional details. When we returned from our vacation and went to pick her up, my heart broke. From a distance, I could see that she was extremely thin, sad, and her eye was shut, red, and swollen. On top of that, she had a wound on her ear and a visible bite mark. When I asked Guillermo what had happened, his response was completely unacceptable: “I don’t know, she woke up like that, my sister told me.” His response became even more concerning when I asked why he wasn’t the one taking care of her as promised, and he just replied that he was, without any coherent explanation. We immediately took our dog to the vet, who confirmed that she had a severe infection caused by an infected tooth that had been untreated for days. The infection was so bad that if we hadn’t returned in time, she could have died. It’s outrageous that, despite seeing our dog in such a condition, Guillermo didn’t inform us or take her to receive medical attention. He simply let the situation worsen. The medical treatment cost us $4,500, but the worst part was the emotional pain of seeing our dog, who is a beloved member of our family, in such a terrible state. Rover, as a company, also refused to take any responsibility for the mistreatment and neglect she suffered. It’s unbelievable that they allow such irresponsible people to work under their name, putting the lives of pets in their care at risk. I absolutely do not recommend Rover, especially in the Novato area or with this man, Guillermo. This experience was heartbreaking, and I would never trust this company again with the care of our loved ones. If you value the health and safety of your pets, look for more responsible and reliable alternatives.

Such a scam and not worth the $50 "application" processing fee - do not use this app, the alternatives are much better.

I will not trust Rover with my dog ever again. Sure some sitters are great. But what happens when they aren’t? Nothing. Our dog ran away from the sitter the last day she had him, we weren’t informed until 10 hours later that she was missing. She had been tied up in 17 degree weather during a snow storm and the sitter did not follow her care plan whatsoever. She has broken front teeth which the vet think is from being hit in the mouth. Additionally a missing thumb nail completely ripped out. Cuts on her back legs etc. we are now at 3,000 in vet bills, no refund on her stay, no apology from the sitter or Rover, and lastly the sitter is still on the app. Please don’t trust this company with your pet, I would hate for anyone else to experience what we have.