Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 2,418 reviews with 1 star · Clear filters

Francis
Jan 17, 2025
If you have planned a holiday and the…
If you have planned a holiday and the sitter cancels one day before you leave, your stuffed. Oh Rover give you £20 for the inconvenience, although you've just lost £3k on a holiday. Avoid
Response from Rover.com | Pet SittingJan 17, 2025
Hello, Francis. We’re very sorry to hear about this experience. I definitely understand how this can be frustrating! We’ve found that this can happen for a variety of reasons--from the sitter having a personal emergency, booking another appointment, to simply forgetting to get back in touch. Since sitters are considered independent business owners, not employees, they are in charge of running their personal business as they see fit. I understand how it’d be courteous to receive a response, but unfortunately, this doesn’t always happen. If you need help finding a sitter please be sure to give our Rover Support team a call at +44 808 169 8525. We’re available 24/7 and look forward to assisting you! All the best, Elizabeth B.
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Annette
Jan 17, 2025
The dog watcher did not give my dog
The dog watcher did not give my dog, her medicines or brush her teeth, even though I gave him all the supplies and directions
Response from Rover.com | Pet SittingJan 17, 2025
Hello Annette, we’re very sorry to hear about this experience. We take incidents like this very seriously and would appreciate the opportunity to look into this further. Safety is our top priority and if you have any further feedback or need further assistance, please reach out to our Trust & Safety team by phone at 888-727-1140. All the best, Elizabeth B.
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pete B.
Jan 16, 2025
I’m trying to sigh up..
I’m trying to sigh up..
Response from Rover.com | Pet SittingJan 16, 2025
Hello Pete, we're sorry to hear you're having trouble. Thanks so much for reaching out. Our Rover Support team is here for you 24/7 at (888) 453-7889. We'd love the opportunity to help you sign up. All the best, Elizabeth B.
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Soto
Jan 16, 2025
No help from rover if you have trouble with sitter
The dog sitter we chose advertised as a smoke free home. When we dropped off our dog it was clearly not. We reached out to rover to see if we could pick up our dog (less than an hour after dropping her off) and get our money back. They said we could not. Rover would do nothing. They would not help us. We thought that Rovers job as the middle man was to be a mediator between dog families and sitters. They would not help us in any way and also did not make the sitter change her information to say “smoking home.”
Response from Rover.com | Pet SittingJan 16, 2025
Hello. Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. All the best, Elizabeth B.
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Brittany
Jan 15, 2025
Will never use Rover again
If I could give Rover a negative review I would. It doesn’t even deserve one star. We booked a house sitting rover for the first time and our house was severely damaged, things were broken/missing, and our pet was injured. We reached out to Rover to complain and the only resolution was to leave a review for the sitter. I checked the sitter’s profile and the review isn’t even visible. I will never use Rover again.
Response from Rover.com | Pet SittingJan 15, 2025
Hello Brittany, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie
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Nancy D.
Jan 13, 2025
I will never use this company again
I will never use this company again. My first experience went well in the first state I stayed in. My recent experience was horrible. The sitter underrepresented how many animals they would take on, the place was dirty covered in dog poop. She instantly gave my pet anxiety. I mutually decided to cancel with the sitter when she couldn’t even get my dog to come to her. My dog loved everybody and all dogs/ pet types. I found someone outside the app for care and my dog did a 180 and had never met the provider. Rover charged me a cancellation fee for not wanting to leave my dog in and unsafe environment. They also would not let me report the provider so they won’t do this again. They don’t truly care about your pets safety.
Response from Rover.com | Pet SittingJan 13, 2025
Hello Nancy, we're sorry to hear that this was your experience, and we hope your dog is recovering ok. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie
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Tyler W.
Jan 13, 2025
Rover's guarantee is anything but useful
Our pet stayed at a Rover sitter a couple of months ago. Our sitter notified us the day before we returned that our dog was limping. When we picked her up, we were told that she needed to be kenneled and when she came out of the kennel she was limping. She would not walk correctly for several days as we took her to the vet. She ended up requiring surgery on her rear leg to correct issues that had happened while in a rover Sitter's care. Rover and our sitter kept saying she was covered by the "Rover Guaruntee". We filed all the documents and requirements and Rover quickly denied our claim because part of the issue with our pet they claim fit under the "ligament disorder". Our pet was injured while in Rover's care, and they now refuse to cover it by defining it as a "disorder". This "great" gauruntee we were told covers us did not! The sitter was zero help and eventually support quits responding after they tell you your pet isn't covered. We were stuck with more than $5000 in expenses related to our stay. They won't even refund your stay. Very poor ethics at this company.
Response from Rover.com | Pet SittingJan 13, 2025
Hello Tyler, we're sorry to hear that this was your experience, and we hope your dog is recovering ok. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie
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Alexis B.
Jan 11, 2025
DO NOT USE THIS SERVICE
absolutely terrible service. my dog endured animal abuse from Brianna B in Denver CO and support has no urgency in holding her accountable. i left for a week and came back to collar trauma on my dog and had to take him to the vet due to the puncture wounds he endured and they assigned someone who is out of the office to my case. like how is that helpful?!
Response from Rover.com | Pet SittingJan 11, 2025
Hello Alexis. We’re very sorry to hear about this experience. We take incidents like this very seriously and appreciate the opportunity to look into this further. Safety is our top priority and if you have any further feedback or need further assistance, please reach out to our Trust & Safety team by phone at 888-727-1140. In the meantime, I recommend reaching out to your assigned Trust and Safety Agent at 888-727-1140 if you have any more information for us or would like an update on where we are in our investigation. All the best, Elizabeth B.
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